Plume Design, Inc.
Manager, Site Reliability Engineering
Plume Design, Inc., Palo Alto, California, United States, 94306
We’re looking for a seasoned Technical Manager, experienced with Customer Facing environments, to Captain our Site Reliability Engineering Team. This team is focused on deployments, fixes, and sustainability. The right candidate needs to have strong technical knowledge in key areas while focusing on customer satisfaction.
What You’ll Do:
Supervise a team of Site Reliability Engineers who provide first-line support to Customer Clouds. Deployments, On-call, Application Provisioning are some of the routine tasks.
Attend and conduct customer Meetings for Project and Roadmap specification.
Manage growth and performance of SRE team members.
Be able to step in and execute or triage issues as much as the Engineers. Hands-on past experience is beneficial. Some examples are as follows:
Provision and scale multi-datacenter Kubernetes Infrastructure and Applications (EKS)
Deploy Software in multiple Production Environments
Own monitoring and alerting to production systems, improvements and changes
Contribute improvements to the current automation
Contribute improvements to our on-call process and alerting
Play a key role in the recruitment and retention of top talent.
What You’ll Bring:
Availability to be in on-call rotation for Production issues
Availability to work with a distributed team in different timezones
Advanced communication skills
Experience managing people
Desired Skill Set:
10+ Years of experience with
Production Troubleshooting
Minimum 3+ Years of experience leading or managing teams
Bachelor’s degree in related field or equivalent experience, Advanced degree preferred.
This is a leadership role, but you must have Technical knowledge and working experience with:
Kubernetes (operate)
Basic Terraform Knowledge
Experience Programming/Scripting - one of the following (eg. Perl, Python, PHP, GoLang, Java, etc)
Experience with modern cloud infrastructure, preferably AWS
Experience with modern Linux Operating systems (Enterprise Linux or Debian based)
Experience both setting up and utilizing self-managed Monitoring and observability tools (e.g. Nagios/Icinga, Grafana, Prometheus)
Differentiators:
Troubleshooting production performance/service degradation or outage issues at scale
Experience with Infrastructure Troubleshooting in VMs and/or Bare Metal (ssh/Linux)
Advanced Kubernetes knowledge
Advanced Terraform knowledge
Customer Facing experience in previous roles
Experience operating Kafka in Production
Experience operating NoSQL Databases in Production
Experience operating Relational Databases in Production
Configuration Management experience
#J-18808-Ljbffr
What You’ll Do:
Supervise a team of Site Reliability Engineers who provide first-line support to Customer Clouds. Deployments, On-call, Application Provisioning are some of the routine tasks.
Attend and conduct customer Meetings for Project and Roadmap specification.
Manage growth and performance of SRE team members.
Be able to step in and execute or triage issues as much as the Engineers. Hands-on past experience is beneficial. Some examples are as follows:
Provision and scale multi-datacenter Kubernetes Infrastructure and Applications (EKS)
Deploy Software in multiple Production Environments
Own monitoring and alerting to production systems, improvements and changes
Contribute improvements to the current automation
Contribute improvements to our on-call process and alerting
Play a key role in the recruitment and retention of top talent.
What You’ll Bring:
Availability to be in on-call rotation for Production issues
Availability to work with a distributed team in different timezones
Advanced communication skills
Experience managing people
Desired Skill Set:
10+ Years of experience with
Production Troubleshooting
Minimum 3+ Years of experience leading or managing teams
Bachelor’s degree in related field or equivalent experience, Advanced degree preferred.
This is a leadership role, but you must have Technical knowledge and working experience with:
Kubernetes (operate)
Basic Terraform Knowledge
Experience Programming/Scripting - one of the following (eg. Perl, Python, PHP, GoLang, Java, etc)
Experience with modern cloud infrastructure, preferably AWS
Experience with modern Linux Operating systems (Enterprise Linux or Debian based)
Experience both setting up and utilizing self-managed Monitoring and observability tools (e.g. Nagios/Icinga, Grafana, Prometheus)
Differentiators:
Troubleshooting production performance/service degradation or outage issues at scale
Experience with Infrastructure Troubleshooting in VMs and/or Bare Metal (ssh/Linux)
Advanced Kubernetes knowledge
Advanced Terraform knowledge
Customer Facing experience in previous roles
Experience operating Kafka in Production
Experience operating NoSQL Databases in Production
Experience operating Relational Databases in Production
Configuration Management experience
#J-18808-Ljbffr