Children's National Medical Center
Operations Associate Child Protection-Full time- DC
Children's National Medical Center, Washington, District of Columbia, us, 20022
Job Title:
Operations Associate Child Protection Location:
District of Columbia-Washington Job Type:
Full-time Job Code:
240001CI Description
This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. Performs administrative and secretarial responsibilities to support the division management. Provide patient services and administrative support in-clinic operations. Interacts with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled services according to managed care requirements. May be responsible for scheduling patients for specialty services. Performs duties of a confidential nature. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence, and/or visitors. Position may be required to float to other clinics or sites for coverage. Qualifications
Minimum Education: High School Diploma or GED (Required) Bachelor's Degree (Required) Minimum Work Experience: 5 years Equivalent experience, in lieu of degree (Required) 1 year Related experience (Required) 1 year Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening. Experience in health care setting preferred (Preferred) Required Skills/Knowledge: Excellent analytical skills Demonstrated proficiency using Microsoft Office including Excel Excellent written and verbal communication skills Broad clinic knowledge, customer service skills. Complete Ambulatory Services training curriculum and pass all competency assessments. The ability to type a minimum of 35 words per minute required. Responsibilities
Administrative Support
Organizing and maintaining division files and records, performing complex clerical duties and analytics, supply and equipment orders, reimbursement requests, etc. Assist with all levels of internal and external customers, receive and screen calls, correspondence, and/or visitors. Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions. Routinely coordinate and facilitate solutions with internal and external organizations and constituents. Maintain designated division finances for various accounts such as travel, education, office supplies, dues, etc. Prepare correspondence, light data management, document preparation, and report formulation as needed. Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional & courteous manner. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. Reschedule appointments for patients who did not show or for the ancillary services cancellations by providers/technologists. Schedule follow-up appointments at check-out if applicable. Greet patients and parents courteously. Arrive patients in the appropriate system based on department policy. Obtain required consents for the department & ensure distribution of compliance-related materials (i.e., HIPAA Privacy Notice, Patient Rights). Obtain a copy of the insurance card and photo ID to be stored in the medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure. Respond to patient portal work lists (i.e., appointment requests, fax queues, email requests, etc.). May include messaging center work lists in the future. Information Verification
Verify insurance eligibility using applicable eligibility system. Ensure managed care carve-outs (lab and radiology carve-outs) are adhered to. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments. Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner. Counsel parents or refer parents to the Financial Information Center (FIC) for establishing payment schedule or method of payment. Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service. Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in sync. Cash Collection
Collect and record co-payments, deposits, and payments in full and provide payer with a receipt. Responsible for helping the department meet 85% of the collection target for the department. Maintain departmental requirements regarding cash controls and collections. Billing Preparation
Reconcile schedules for upcoming clinic session to include ensuring that accounts are set up for billing and services requiring authorization are flagged: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days. Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system. Office Support
Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within the same business day. Distribute mail. May work returned mail as needed. All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day). Maintain clean reception area and work space. Other support as needed. Safety #J-18808-Ljbffr
Operations Associate Child Protection Location:
District of Columbia-Washington Job Type:
Full-time Job Code:
240001CI Description
This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. Performs administrative and secretarial responsibilities to support the division management. Provide patient services and administrative support in-clinic operations. Interacts with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy. May provide required notification of scheduled services according to managed care requirements. May be responsible for scheduling patients for specialty services. Performs duties of a confidential nature. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence, and/or visitors. Position may be required to float to other clinics or sites for coverage. Qualifications
Minimum Education: High School Diploma or GED (Required) Bachelor's Degree (Required) Minimum Work Experience: 5 years Equivalent experience, in lieu of degree (Required) 1 year Related experience (Required) 1 year Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening. Experience in health care setting preferred (Preferred) Required Skills/Knowledge: Excellent analytical skills Demonstrated proficiency using Microsoft Office including Excel Excellent written and verbal communication skills Broad clinic knowledge, customer service skills. Complete Ambulatory Services training curriculum and pass all competency assessments. The ability to type a minimum of 35 words per minute required. Responsibilities
Administrative Support
Organizing and maintaining division files and records, performing complex clerical duties and analytics, supply and equipment orders, reimbursement requests, etc. Assist with all levels of internal and external customers, receive and screen calls, correspondence, and/or visitors. Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions. Routinely coordinate and facilitate solutions with internal and external organizations and constituents. Maintain designated division finances for various accounts such as travel, education, office supplies, dues, etc. Prepare correspondence, light data management, document preparation, and report formulation as needed. Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Complete computer-aided, online registration screen with parent/guardian via telephone or in person in a professional & courteous manner. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. Reschedule appointments for patients who did not show or for the ancillary services cancellations by providers/technologists. Schedule follow-up appointments at check-out if applicable. Greet patients and parents courteously. Arrive patients in the appropriate system based on department policy. Obtain required consents for the department & ensure distribution of compliance-related materials (i.e., HIPAA Privacy Notice, Patient Rights). Obtain a copy of the insurance card and photo ID to be stored in the medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure. Respond to patient portal work lists (i.e., appointment requests, fax queues, email requests, etc.). May include messaging center work lists in the future. Information Verification
Verify insurance eligibility using applicable eligibility system. Ensure managed care carve-outs (lab and radiology carve-outs) are adhered to. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments. Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner. Counsel parents or refer parents to the Financial Information Center (FIC) for establishing payment schedule or method of payment. Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service. Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in sync. Cash Collection
Collect and record co-payments, deposits, and payments in full and provide payer with a receipt. Responsible for helping the department meet 85% of the collection target for the department. Maintain departmental requirements regarding cash controls and collections. Billing Preparation
Reconcile schedules for upcoming clinic session to include ensuring that accounts are set up for billing and services requiring authorization are flagged: Activity should be completed 3-4 days in advance of clinic session; Areas with procedures requiring authorizations work standard may be 5-7 days. Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system. Office Support
Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within the same business day. Distribute mail. May work returned mail as needed. All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day). Maintain clean reception area and work space. Other support as needed. Safety #J-18808-Ljbffr