Desktop & Depot Support - Tucson, Arizona

DescriptionAre you looking to take the next step in your IT Career? Let's chat and see if we are a good match!Opportunity:Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Tucson, Arizona. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Desktop and Depot Support.Responsibilities - Desktop SupportProvide Workstation Software Break Fix supportIMAC – PC Install, Moves, Adds and ChangesImage LoadsAsset RecoveryAsset taggingPrinter SupportClient Center (Tech Bar) SupportIT Service Management UpdatesOther Client Support duties needed to maintain Workstation operations and customer satisfaction may be assignedResponsibilities - Depot SupportManage orderly storage of equipment within client build center (depot)Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, including: a) picking inventory from stock, b) image load, c) asset tagging, d) picking/packing of accessories, e) over-box, if necessary, f) coordinating for shipment carrier pickup, g) updating asset tracking information within the asset management system, and h) updating ticket status in the ITSM systemReceive returned equipment from end users and process as appropriate including: a) determine if device is to be reused or disposed based on decision criteria provided by our client, b) If able to be reused, perform basic refurbishment activities (e.g., test for functionality, clean device, wipe hard drive) and place into stock, c) If device is going to be disposed, wipe hard drive following defined processes and prepare for pickup by disposal third-party, d) Update asset tracking information within the asset management system.Qualifications:Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hiresKnowledge of PC ImagingExperience with change management and incident managementExperience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk WiperPreferred Qualifications:Certified Dell TechnicianFluent in English and SpanishExpertise in Inventory ControlActive Secret ClearanceRequirements:Must be within driving distance of Tucson, Arizona, and willing to work onsitePlease note that pursuant to a government contract, this specific position requires U.S. citizenship statusWhat is Important to Us:You are an excellent communicator in writing and speaking.You have the ability to work independently but also value teamwork.Your problem-solving skills are excellent.You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.You seek a community of virtue-centered co-workers and clients.What we offer you:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.More About VSO:

VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more!

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