SS&C
Associate Solutions Analyst
SS&C, Boston, Massachusetts, us, 02298
Associate Solutions Analyst
Location(s) : New York City, NY, Boston, MA | HybridGet To Know The Team:SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all. We’re in search of someone with interest in technology and the financial markets to join our team as a Solutions Analyst.The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction. We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.Why You Will Love It Here!Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeansYour Future : 401k Matching Program, Professional Development ReimbursementWork/Life Balance : Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental LeaveDiversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on DiversityTraining:
Hands-On, Team-CustomizedExtra Perks : Discounts on fitness clubs, travel and more!What You Will Get To Do:Analysts are empowered to manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems.Interact with clients throughout the day on product inquiries.Assess, troubleshoot, and manage client requests while providing real-time solutions.Act as an escalation for client counterparties and internal teams for appropriate issue resolution.Develop an understanding of financial technology and how our investment products play a critical role in the marketplace.Participate in immersive product and industry training that lays the foundation for technical and capital markets knowledge.Hands-on client experience developing relationships with Portfolio Managers, Traders, Operations, and Technology teams within our hedge fund, asset manager, and sell-side partners.Opportunity to build your internal network and grow your career based on individual skills and interests. Advancement opportunities within the Solutions group or through various pathways across the organization including Client Engagement, Client Success, Product Management, or Sales.What You Will Bring:0-2 years of relevant experience in customer service and/or technology field.Strong client-facing skills demonstrated in excellent verbal and written communications.Superior problem-solving and analysis skills.Desire to work directly with clients building relationships.Ability to take initiative and handle increasing responsibility and autonomy over time.Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.SS&C is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.Salary is determined by various factors including, but not limited to, relevant work experience, job-related knowledge, skills, abilities, business needs, and geographic regions. NY: Salary range for the position: 65000 USD to 90000 USD. Other States Salary range for the position: 65000 USD to 90000 USD.
#J-18808-Ljbffr
Location(s) : New York City, NY, Boston, MA | HybridGet To Know The Team:SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all. We’re in search of someone with interest in technology and the financial markets to join our team as a Solutions Analyst.The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction. We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.Why You Will Love It Here!Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeansYour Future : 401k Matching Program, Professional Development ReimbursementWork/Life Balance : Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental LeaveDiversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on DiversityTraining:
Hands-On, Team-CustomizedExtra Perks : Discounts on fitness clubs, travel and more!What You Will Get To Do:Analysts are empowered to manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems.Interact with clients throughout the day on product inquiries.Assess, troubleshoot, and manage client requests while providing real-time solutions.Act as an escalation for client counterparties and internal teams for appropriate issue resolution.Develop an understanding of financial technology and how our investment products play a critical role in the marketplace.Participate in immersive product and industry training that lays the foundation for technical and capital markets knowledge.Hands-on client experience developing relationships with Portfolio Managers, Traders, Operations, and Technology teams within our hedge fund, asset manager, and sell-side partners.Opportunity to build your internal network and grow your career based on individual skills and interests. Advancement opportunities within the Solutions group or through various pathways across the organization including Client Engagement, Client Success, Product Management, or Sales.What You Will Bring:0-2 years of relevant experience in customer service and/or technology field.Strong client-facing skills demonstrated in excellent verbal and written communications.Superior problem-solving and analysis skills.Desire to work directly with clients building relationships.Ability to take initiative and handle increasing responsibility and autonomy over time.Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.SS&C is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.Salary is determined by various factors including, but not limited to, relevant work experience, job-related knowledge, skills, abilities, business needs, and geographic regions. NY: Salary range for the position: 65000 USD to 90000 USD. Other States Salary range for the position: 65000 USD to 90000 USD.
#J-18808-Ljbffr