Amazon
Sr Customer Solutions Manager , Strategic
Amazon, San Francisco, California, United States, 94199
Sr Customer Solutions Manager , Strategic
Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible role, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will proactively help solve the customer’s challenges through new ideas, tools, and mechanisms.Successful candidates will have a strong technical background, be detail-driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers' successful migration to AWS.Minimum Requirements:5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experienceBachelor's degree in science, technology, engineering, math, business or equivalentExperience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teamsPMP certification, or SCRUM/Agile, SAFe certificationExperience implementing cloud services including migrations and modernization projects or similarAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us .Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits .
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Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible role, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will proactively help solve the customer’s challenges through new ideas, tools, and mechanisms.Successful candidates will have a strong technical background, be detail-driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers' successful migration to AWS.Minimum Requirements:5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experienceBachelor's degree in science, technology, engineering, math, business or equivalentExperience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teamsPMP certification, or SCRUM/Agile, SAFe certificationExperience implementing cloud services including migrations and modernization projects or similarAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
https://www.amazon.jobs/en/disability/us .Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits .
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