Overflow
Sr Account Manager
Overflow, San Francisco, California, United States, 94199
Overflow. The Most Powerful Giving Platform On The Planet.
Overflow is the philanthropy platform for today-pairing modern technology with an uncomplicated approach to giving. We are a Series A startup founded in Silicon Valley with an audacious mission to inspire the world to give. We are backed by top-tier VC firms (Uncork, Craft & Village Global) and strategic angels & leaders within organizations like Hubspot, Golden State Warriors, Carta, Lyft, Stripe, & Venmo. We are addressing a $450B philanthropic market ripe for disruption. Overflow is a B2B SaaS company that unlocks net-new donations for nonprofits solving some of the most pressing problems we face as a civilization. We are working to make generosity frictionless across all asset classes and we are starting with stocks. Some of the top nonprofits in the world trust us and we are positioned to lead the market as a top payments provider.JOB DESCRIPTION
The Senior Customer Success Manager is responsible for building genuine, enduring relationships with Overflow’s enterprise customers, ensuring customer objectives are met and top logos are retained. The individual in this role is experienced in creating organizational change with senior management at enterprise companies and is motivated by delivering exceptional customer experiences.Proactively manage a portfolio of Strategic customers, engaging them with high-touch activities including in-person events and meetings.Develop and build strong relationships with key customer stakeholders and executive sponsors through programs such as steering committees, regular visits, reports, and events.Understand customers’ needs and priorities to optimize the use of the Overflow platform and communicate those to the product and engineering teams as well as the broader Overflow team. Be the voice of the customer and provide internal feedback on how Overflow can better serve our customers.Identify new opportunities with sales and renewal teams: up-sell, cross-sell, additional consulting and training.Effectively communicate application features and product information for new releases and facilitate their adoption.Collaborate closely with various cross-functional teams (Product and Engineering, Marketing, and Sales) to drive better results.Bring senior individual contributor experience to the team and help coach and mentor customer success managers alongside the Head of Customer Success.NON NEGOTIABLE QUALIFICATIONS
Alignment to Overflow’s mission to Inspire The World to Give founded on Christian Proverbs 11:24 “The world of the generous gets larger & larger.”Agreement with Overflow Values which inspires Overflow Company Culture.Willingness to travel & participate in in-person gatherings.Commitment to serving the evangelical Christian church space, alongside wider 501(c)3 non-profit space.DESIRED TECHNICAL SKILLS & APTITUDES
You are deeply passionate and curious about the work of churches and nonprofits and how it can be accelerated through innovation and generosity.Proven ability to collaborate and build strong relationships with customers especially at the Executive level.You care about the details and won't stop until a solution is found.You engage clients and partners from a place of authenticity and empathy, seeking to creatively problem solve to meet customer needs.You're an outstanding verbal communicator that knows how to think on your feet and work with a team to develop innovative strategies that further the partnership.You're an exceptional written communicator with a talent for making clients feel known and understood, and an ability to craft comprehensive, well-informed communications.You are exceedingly organized and are skilled in managing and following up on many tasks at once.You are ready to move fast and learn fast!Minimum 5 years’ experience in SaaS CS - ideally for a SaaS provider.B2B experience is a must.Experience on the staff of nonprofits or churches a huge bonus!Bachelor’s degree in a related field required.
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Overflow is the philanthropy platform for today-pairing modern technology with an uncomplicated approach to giving. We are a Series A startup founded in Silicon Valley with an audacious mission to inspire the world to give. We are backed by top-tier VC firms (Uncork, Craft & Village Global) and strategic angels & leaders within organizations like Hubspot, Golden State Warriors, Carta, Lyft, Stripe, & Venmo. We are addressing a $450B philanthropic market ripe for disruption. Overflow is a B2B SaaS company that unlocks net-new donations for nonprofits solving some of the most pressing problems we face as a civilization. We are working to make generosity frictionless across all asset classes and we are starting with stocks. Some of the top nonprofits in the world trust us and we are positioned to lead the market as a top payments provider.JOB DESCRIPTION
The Senior Customer Success Manager is responsible for building genuine, enduring relationships with Overflow’s enterprise customers, ensuring customer objectives are met and top logos are retained. The individual in this role is experienced in creating organizational change with senior management at enterprise companies and is motivated by delivering exceptional customer experiences.Proactively manage a portfolio of Strategic customers, engaging them with high-touch activities including in-person events and meetings.Develop and build strong relationships with key customer stakeholders and executive sponsors through programs such as steering committees, regular visits, reports, and events.Understand customers’ needs and priorities to optimize the use of the Overflow platform and communicate those to the product and engineering teams as well as the broader Overflow team. Be the voice of the customer and provide internal feedback on how Overflow can better serve our customers.Identify new opportunities with sales and renewal teams: up-sell, cross-sell, additional consulting and training.Effectively communicate application features and product information for new releases and facilitate their adoption.Collaborate closely with various cross-functional teams (Product and Engineering, Marketing, and Sales) to drive better results.Bring senior individual contributor experience to the team and help coach and mentor customer success managers alongside the Head of Customer Success.NON NEGOTIABLE QUALIFICATIONS
Alignment to Overflow’s mission to Inspire The World to Give founded on Christian Proverbs 11:24 “The world of the generous gets larger & larger.”Agreement with Overflow Values which inspires Overflow Company Culture.Willingness to travel & participate in in-person gatherings.Commitment to serving the evangelical Christian church space, alongside wider 501(c)3 non-profit space.DESIRED TECHNICAL SKILLS & APTITUDES
You are deeply passionate and curious about the work of churches and nonprofits and how it can be accelerated through innovation and generosity.Proven ability to collaborate and build strong relationships with customers especially at the Executive level.You care about the details and won't stop until a solution is found.You engage clients and partners from a place of authenticity and empathy, seeking to creatively problem solve to meet customer needs.You're an outstanding verbal communicator that knows how to think on your feet and work with a team to develop innovative strategies that further the partnership.You're an exceptional written communicator with a talent for making clients feel known and understood, and an ability to craft comprehensive, well-informed communications.You are exceedingly organized and are skilled in managing and following up on many tasks at once.You are ready to move fast and learn fast!Minimum 5 years’ experience in SaaS CS - ideally for a SaaS provider.B2B experience is a must.Experience on the staff of nonprofits or churches a huge bonus!Bachelor’s degree in a related field required.
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