Director, Curriculum Management (Hybrid)

Director, Curriculum ManagementChicago, IL (Hybrid)The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization.

We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.We have an opportunity at our corporate offices in Chicago for a Director, Curriculum Managementon our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.As a Director, Curriculum Management, you will be responsible for leading the daily operations of the curriculum programsfor UME, GME and physician member audiences.Responsible for managing the evolution of curriculum development, post-salecustomer engagement and utilization. Focused on improving loyalty, retentionand growth by helping customers derive maximum value from the curriculumprogram offerings.

Manage overallperformance of people and processes to achieve the highest levels of customerutilization, satisfaction and retention. Set and achieve meaningful goals toensure customer engagement, account retention and membership success.RESPONSIBILITIES:Curriculum Program Management & OperationsPlan and direct the operations of the Assigned Curriculum programs, including key stakeholders and operational resources across the AMAOversee the development of curriculum and content for assigned programsWork with EdHub on course development, story boarding, and identifying subject matter experts.Engage and build relationships with key external stakeholders to develop assigned value propositions, promotions and communication initiativesMonitor and analyze metrics to evaluate initiatives and assess performance against operating plans; provide direction to subordinates regarding interpretation of results and approve plan modificationsIdentify education gaps to determine topic areas to be added to the course library to meet customer needs.Gather business intelligence; identify opportunities, and document and test assumptions to further define strategy and evolution of assigned curriculum programsRepresent the ongoing institutional education and resource needs of UME, GME and physician organizationsManage Assigned Curriculum programs budgetCustomer Success & MarketingDevelop and implement customer success and customer communication programs to drive product engagement, membership growth and retention; achieve the highest possible level of customer experience, engagement and satisfactionResponsible for post-sale customer engagement and utilization.Develop and implement marketing strategies to drive member engagement and retention as it relates to curriculum offerings

Internal & External CollaborationCoordinate and collaborate with other functions as needed, including sales, marketing, IT, analytics, SME's and platform support.Build and manage relationships with external administrators responsible for implementing our curriculum programs at their respective organizations and institutions.Staff Development & ManagementBuild and manage a team of highly motivated, customer focused leadersDevelops individual goals and provides ongoing feedback, support and counselAnalyze capacity and align resources with goalsMay include other responsibilities as assignedREQUIREMENTS:Bachelor's degree in marketing or business required; MBA or advanced degree preferredMinimum 10+ years of business experience, developing and managing programs or applicable initiativesexperience in managing digital products related to the education industry, including experience authoring requirementsMinimum 5+ years experience leading and managing direct reports along with management and leadership skills to coordinate multiple staff requiredDemonstrated experience analyzing P&L, monitoring expenses and resource allocation, and tracking ROI preferred.Demonstrated success in determining and assessing impact of decisions across enterprise and prior experience interacting with and influencing senior managementDemonstrated ability to cultivate team skills around analysis of data, observations and other market intelligence to synthesize and define unmet market needs and translate into recommendationsProven track record in the responsibilities of driving product engagement and utilization through clearly defined KPIs, data analysis and targeted online engagement marketing programsComfort with ambiguity and a changing environmentSome travel requiredThe American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.We are an equal opportunity employer, committed to diversity in our workforce.

All qualified applicants will receive consideration for employment.

As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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