General Manager

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals. The General Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members’ needs. Benefits and Perks: Experience Requirements: 4-year college degree preferred or related business experience. 3-5+ years management experience required. Skill Requirements: Strong organizational skills Strong leadership skills Professional Responsibilities: Operations Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology. Resolve member complaints in an efficient and tactful manner following club procedure and documentation. Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees. Ensure the club meets brand standards for cleanliness, maintenance, safety, and security. Ensure visible maintenance items are repaired promptly and proper signage is posted. Track completion of opening/closing checklists, logs, and cleaning checklist. Oversee expense goals by managing payroll and general and administrative expenses. Keep current in knowledge of key competitors. Perform brand excellence reviews. Communicate and implement club policies and procedures to employees. Personal Training Achieve desired personal training revenue, Set/Show/Close, and session burn goals. Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold. Oversee PT manager in ensuring all components of departmental objectives are satisfied. Achieve desired revenue goals in the following profit centers: Membership Training Monitor flagged check-ins to increase revenue and reduce collections. Ensure ongoing prospecting and generation of new prospective members. Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment. Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team. Demonstrate an ability to increase revenue per member. With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Retro Fitness Corporate.

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