Motion Recruitment Partners LLC
IT Help Desk Manager
Motion Recruitment Partners LLC, Chicago, Illinois, United States, 60290
Exciting opportunity for an IT Help Desk Manager in the heart of technology innovation! A dynamic healthcare company leveraging cutting-edge IT solutions is seeking a full-time Help Desk Manager to lead their support services team. This role is on-site in Chicago, IL, and would be supporting and training tier 1 and tier 2 personnel to continue growing their careers. This position is customer-facing and requires excellent communication skills.
Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development.
Required Skills & Experience
Bachelor’s Degree in Computer Science or related fieldMinimum 5 years of experience managing an IT help desk environmentStrong Microsoft Windows Desktop, Office, Server (2008/2013) experienceExpertise in Active Directory, Group Policy, DNS/DHCPProficiency in Microsoft Office 365 and ExchangeWorking knowledge of network communications (firewalls, VLANs, VPNs, routing, wireless)Understanding of web-based concepts and technologiesDesired Skills & Experience
ITIL, A+, MCP, CCNA, CCNE certificationsExperience with help desk ticket management systemsFamiliarity with IT procurement processesKnowledge of IT service management best practicesWhat You Will Be DoingTech Breakdown
40% Windows Server and Desktop Support30% Network and Communication Systems30% Help Desk Management and Process ImprovementDaily Responsibilities
50% Hands-On Technical Support and Escalations30% Team management and Mentoring20% Customer Communication and Service Improvement
The Offer
Bonus
OR
Commission eligibleYou will receive the following benefits:Medical, Dental, and Vision InsuranceVacation TimeStock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development.
Required Skills & Experience
Bachelor’s Degree in Computer Science or related fieldMinimum 5 years of experience managing an IT help desk environmentStrong Microsoft Windows Desktop, Office, Server (2008/2013) experienceExpertise in Active Directory, Group Policy, DNS/DHCPProficiency in Microsoft Office 365 and ExchangeWorking knowledge of network communications (firewalls, VLANs, VPNs, routing, wireless)Understanding of web-based concepts and technologiesDesired Skills & Experience
ITIL, A+, MCP, CCNA, CCNE certificationsExperience with help desk ticket management systemsFamiliarity with IT procurement processesKnowledge of IT service management best practicesWhat You Will Be DoingTech Breakdown
40% Windows Server and Desktop Support30% Network and Communication Systems30% Help Desk Management and Process ImprovementDaily Responsibilities
50% Hands-On Technical Support and Escalations30% Team management and Mentoring20% Customer Communication and Service Improvement
The Offer
Bonus
OR
Commission eligibleYou will receive the following benefits:Medical, Dental, and Vision InsuranceVacation TimeStock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
#J-18808-Ljbffr