Ampcus, Inc
Field Engineer 3
Ampcus, Inc, Chicago, Illinois, United States, 60290
Position:
Field EngineerLocation:
Chicago, IllinoisDuration:
7 monthsRate:
$23/hr - $25/hr
Summary:As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, and standard software, at customer sites and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk. Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:Provides support for software, hardware, and networking for desktops, laptops, and servers.Installs and maintains PCs and associated software and peripherals.Performs installs, moves, adds, and changes as required.Tests and certifies PCs, networks, servers, and client-approved applications.Provides follow-up on problems or escalations.Maintains a high degree of professionalism in actions, demeanor, and dress.Ensures customer satisfaction throughout the service delivery transaction.Ensures client-specific Service Level Agreements are met and incident/request tickets are updated accordingly within the ticketing system.This role requires both MAC and Windows experience in a professional setting.Experience with Windows 10/11 and Mac OS X 12.6 or later is a requirement.
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Field EngineerLocation:
Chicago, IllinoisDuration:
7 monthsRate:
$23/hr - $25/hr
Summary:As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, and standard software, at customer sites and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk. Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:Provides support for software, hardware, and networking for desktops, laptops, and servers.Installs and maintains PCs and associated software and peripherals.Performs installs, moves, adds, and changes as required.Tests and certifies PCs, networks, servers, and client-approved applications.Provides follow-up on problems or escalations.Maintains a high degree of professionalism in actions, demeanor, and dress.Ensures customer satisfaction throughout the service delivery transaction.Ensures client-specific Service Level Agreements are met and incident/request tickets are updated accordingly within the ticketing system.This role requires both MAC and Windows experience in a professional setting.Experience with Windows 10/11 and Mac OS X 12.6 or later is a requirement.
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