UX Researcher, Associate

Reporting to the Director, UX Research + Design, the UX Researcher is an attentive listener, a confident facilitator, and a team player; able to collaborate across teams and stakeholders. This individual is responsible for gathering and communicating insights for discovery and validation; and is able to frame problems and solutions from the user’s point of view.Tasks and ResponsibilitiesResponsibilities include but are not limited to:Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams.Participate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposes.Communicate research insights and frame actionable recommendations and concepts.Develop user flows, task analyses, wireframes, wireflows, personas, journey maps, feedback surveys, service maps, etc. as needed.Contribute to the repository of research findings and insights for future use and reference.Advocate for the user in areas of web accessibility and inclusion.Embrace UX research best practices and methods.Embrace our open culture of optimism, curiosity, and rapid experimentation.EducationBachelor’s degree in visual design, computer science, HCI/Human factors, or similar.Years of Experience0-2 years of experience.Core CompetenciesService-Oriented, Strives For Positive Results.Knowledge, Skills, Abilities and Other (KSAOs)0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypes.Working knowledge of user/web analytics technologies such as Adobe Analytics.Some experience with information architecture, usability heuristics, and HCI fundamentals.Solid communication and organization skills.Working knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and others.Demonstrate a portfolio of case studies highlighting UX research discovery and validation.Basic understanding of agile/scrum processes and best practices.Comfortable with ambiguity and bringing research insights to life through presentation and storytelling.Ability to collaborate and learn from anyone in the organization.

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