RTSM Customer Success Consultant

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Consultant to join our RTSM (Randomization and Trial Supply Management) group.The Customer Success Consultant will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position.What You'll DoSupport the Project Manager with activities through Start-upBe the primary point of contact through Maintenance and Closeout of a projectPerform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projectsFacilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projectsRespond to inquiries about projectsLead various project status and review meetingsRequirementsTwo+ year degree or equivalent experienceOne+ years of experience in a customer support roleOne+ years of experience in a regulated industryOne+ years of RTSM/IRT experienceMicrosoft Office experience (Excel, Word, PowerPoint)Nice to HaveGoogle DocsVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

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