Gundersen Health System
Admitting Counselor/Reg Clerk (1.0 FTE, Onalaska & La Crosse)
Gundersen Health System, La Crosse, Wisconsin, us, 54602
Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.Schedule Weekly Hours:
40Gundersen Health System
is seeking an
Admitting/Registration Specialist
to join our growing and thriving organization. This is your opportunity to provide both customer service and effective engagement to patients while doing the work you love in the beautiful coulee region of La Crosse, Wisconsin.What's Available:1.0 FTE (40 hours/week)Hours: 2:30 PM - 11:00 PMDepartment: Urgent Care/Emergency ServicesShift Differentials:
PM's $1.00/hour, Night's $2.00/hour, Weekend's $1.50/hourLocation: La Crosse, WISchedule Pattern:Week 1: Monday-FridayWeek 4: Monday, Tuesday, Wednesday, Saturday, SundayWhat you will do:Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top-level customer service.Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys.What you will get:Starting pay of $17.24/hour + more for experience!Shift, weekend, and holiday differentialsSupport to grow in your career with access to our Career Development Center and Tuition Investment ProgramTop-rated retirement plan and healthcare benefitsDepartmental leadership that supports you as you do your best work.Work/Life balance to love what you do and where you live.What you need:High School Diploma or equivalency1 year experience in a general support or service area, requiring basic occupational knowledge and skills.Job Description:The Admission Counselor is responsible for providing customer service to both internal and external customers regarding demographic information, insurance coverage, pre-certification and patient responsibility prior to admission and/or discharge. This information is used to assure prompt reimbursement for services rendered and to assist the patient obtaining funding for services. Utilizes patient scheduling system as needed.Major Responsibilities:Verify insurance coverage and obtain benefit information prior to admission and complete pre-certifications.Adhere to strict customer confidentiality standards, recognizing that even acknowledgment of privileged information is prohibited.Initiate estimate requests for patients and notify guarantor and/or provider of appropriate funding sources, including county and possible charity, prior to admission.Check patients in to scheduling system that are arriving for CT Scan appointments.Schedule any necessary appointments for patients upon discharge from Urgent Care.Collect accurate demographic, guarantor, insurance and incident specific information in order to promptly register patients on computer billing systems.Obtain appropriate signatures on forms relating to registration and billing.Scan all necessary forms into Document Imaging.Responsible for knowledge of policies and procedures relating to registration.Review inpatient/outpatient admission billing folder for complete information.Meet with patient and/or family, possibly at the patient's bedside, prior to discharge, to obtain incomplete information/signatures.Effectively communicate and educate patients on their financial responsibilities to the organization.Give estimates on services, take payments and set up payment arrangements for both clinic and hospital services.Work within the organizational financial guidelines for collecting payment and direct customers to appropriate resources when necessary.Responsible for completing lab reports and work queues on a daily basis.Verify Pre-Admission Teaching and Testing schedules Monday-Friday.Keep current on all federal, state, and third party payor insurance regulations.Respond to customer complaints/concerns either in writing or verbally, utilizing appropriate resources.Personal and telephone contact with customers.Education and Learning:REQUIRED: High School Diploma or equivalency + Successful completion of defined core competency testing for Admitting Counselor/Registration Clerk.Work Experience:REQUIRED: 1 year experience in a general support or service area, requiring basic occupational knowledge and skills.DESIRED: 3-4 years experience in a healthcare setting.Equal Opportunity Employer
#J-18808-Ljbffr
40Gundersen Health System
is seeking an
Admitting/Registration Specialist
to join our growing and thriving organization. This is your opportunity to provide both customer service and effective engagement to patients while doing the work you love in the beautiful coulee region of La Crosse, Wisconsin.What's Available:1.0 FTE (40 hours/week)Hours: 2:30 PM - 11:00 PMDepartment: Urgent Care/Emergency ServicesShift Differentials:
PM's $1.00/hour, Night's $2.00/hour, Weekend's $1.50/hourLocation: La Crosse, WISchedule Pattern:Week 1: Monday-FridayWeek 4: Monday, Tuesday, Wednesday, Saturday, SundayWhat you will do:Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top-level customer service.Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys.What you will get:Starting pay of $17.24/hour + more for experience!Shift, weekend, and holiday differentialsSupport to grow in your career with access to our Career Development Center and Tuition Investment ProgramTop-rated retirement plan and healthcare benefitsDepartmental leadership that supports you as you do your best work.Work/Life balance to love what you do and where you live.What you need:High School Diploma or equivalency1 year experience in a general support or service area, requiring basic occupational knowledge and skills.Job Description:The Admission Counselor is responsible for providing customer service to both internal and external customers regarding demographic information, insurance coverage, pre-certification and patient responsibility prior to admission and/or discharge. This information is used to assure prompt reimbursement for services rendered and to assist the patient obtaining funding for services. Utilizes patient scheduling system as needed.Major Responsibilities:Verify insurance coverage and obtain benefit information prior to admission and complete pre-certifications.Adhere to strict customer confidentiality standards, recognizing that even acknowledgment of privileged information is prohibited.Initiate estimate requests for patients and notify guarantor and/or provider of appropriate funding sources, including county and possible charity, prior to admission.Check patients in to scheduling system that are arriving for CT Scan appointments.Schedule any necessary appointments for patients upon discharge from Urgent Care.Collect accurate demographic, guarantor, insurance and incident specific information in order to promptly register patients on computer billing systems.Obtain appropriate signatures on forms relating to registration and billing.Scan all necessary forms into Document Imaging.Responsible for knowledge of policies and procedures relating to registration.Review inpatient/outpatient admission billing folder for complete information.Meet with patient and/or family, possibly at the patient's bedside, prior to discharge, to obtain incomplete information/signatures.Effectively communicate and educate patients on their financial responsibilities to the organization.Give estimates on services, take payments and set up payment arrangements for both clinic and hospital services.Work within the organizational financial guidelines for collecting payment and direct customers to appropriate resources when necessary.Responsible for completing lab reports and work queues on a daily basis.Verify Pre-Admission Teaching and Testing schedules Monday-Friday.Keep current on all federal, state, and third party payor insurance regulations.Respond to customer complaints/concerns either in writing or verbally, utilizing appropriate resources.Personal and telephone contact with customers.Education and Learning:REQUIRED: High School Diploma or equivalency + Successful completion of defined core competency testing for Admitting Counselor/Registration Clerk.Work Experience:REQUIRED: 1 year experience in a general support or service area, requiring basic occupational knowledge and skills.DESIRED: 3-4 years experience in a healthcare setting.Equal Opportunity Employer
#J-18808-Ljbffr