Quality Partner, Laurens, FT, Day

Inspire health. Serve with compassion. Be the difference.Job SummaryThe Director of Clinical Care Experience - Pulse Site Director - is an integral part of the Clinical Care Experience department directly reporting to the Executive Director of Quality. This role is responsible for ensuring full integration and application of the Pulse clinical operating system at the local level. With the local functional partners for safety, quality, infection prevention, advocacy, and patient experience, ensures that all the domains of outcomes are operationalized, coordinated, and executed on to achieve top performance. In addition to overall Pulse integration, may be explicitly responsible for a specific functional area of expertise (safety, quality, infection prevention, patient experience). As part of a matrixed environment, is an integral part of the local administrative team (dotted line to CEO) ensuring they understand current performance of all domains of outcomes and the coordinated work of the local Clinical Care Experience team.Success for this role will require establishing and maintaining strong partnerships with clinical and operational leaders throughout the organization supporting efforts towards top decile performance using a patient-centered approach. In collaboration with local leadership, provides oversight and ongoing performance monitoring and action planning on key standardized Pulse clinical operating system metrics. This role will provide needs assessments, gap analyses, and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning, and methods to drive improvement. This role will use skills in leading through influence, just culture, and psychological safety frameworks to help leaders develop strong learning environments in their areas to drive team member engagement in the work. This role will require strong skills in team facilitation to help groups and cross-functional teams collaborate to deliver seamless care delivery across the continuum of care.Supports system work as assigned.AccountabilitiesPulse clinical operation system: Partners with the Clinical Care Experience team to ensure full integration and application of the Pulse clinical operating system locally. Is able to proficiently support quality assurance and performance improvement plans (QAPI), accreditation and survey readiness, care variation chart reviews, and OPPE/FPPE functions locally. - 30%Driving Improvement: Is able to teach leaders in and use continuous improvement methodologies to close gaps in performance and create a seamless patient and team member experience across the continuum of care. Is competent in conducting needs assessments and gap analyses to assess priority areas and effective interventions. Effectively coaches leaders in the implementation of best practices and strategies, adhering to performance accountability frameworks. - 30%Data Analytics and regulations: Is highly knowledgeable about and interprets quality data to help leaders identify strengths and opportunities as well as measuring progress. Trains leaders in data interpretation and application using appropriate digital tools via Pulse Insights. Is proficient in regulatory guidelines and requirements. - 15%Team Member Engagement: High degree of self-awareness with the ability to adapt to an individual's or group's needs by meeting them where they are. Strong ability to lead through influence and help leaders create teams of psychological safety and just culture as the foundation of the work. Effective in helping leaders and teams with other areas in the organization to drive improvement and engagement. Highly effective in developing and implementing training sessions at the individual and group levels. - 15%Self-Accountability: Is self-motivated, meets deadlines, and is highly reliable in keeping assigned meeting times with teams and leaders on a regular cadence. - 10%Performs other duties as assigned.Supervisory/Management ResponsibilitiesThis is a non-management job that will report to a supervisor, manager, director, or executive.Minimum RequirementsBachelor's Degree in clinical or business.3 years Experience in the healthcare environment. Preferred experience in quality improvement and accreditation and survey readiness preferred. Continuous improvement and/or training development and implementation preferred.In Lieu OfBachelor's Degree, candidate with an Associate degree and 5 years of health care accreditation or regulatory work experience will be considered.Required Certifications, Registrations, LicensesClinical certifications for quality and safety preferred.Six sigma certification preferred.Knowledge, Skills and AbilitiesKnowledge of office equipment (fax/copier)Proficient computer skills (word processing, database)Data entryStrong skills in team facilitation to help groups and cross-functional teams collaborate to create a seamless patient and team experience across the continuum of care.Quality improvement and/or accreditation and survey readiness - PreferredContinuous Improvement methodologies - PreferredTraining development and implementation - PreferredWork ShiftDay (United States of America)LocationLaurens County Medical CampusFacility7001 CorporateDepartment70019264 Clinical Care Experience - QualityShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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