Roosevelt University
Front of House Manager, Auditorium Theatre
Roosevelt University, Chicago, Illinois, United States, 60290
Front of House Manager, Auditorium Theatre
Position Title:
Front of House Manager, Auditorium TheatreCategory:
AdministrativePosition Number:
A99736Posting Number:
S0001188Location:
ChicagoOpen Date:
07/19/2024Close Date:
Open Until Filled? YesJob Type:
Full-TimePosition Summary:
The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre. The Front of House Manager is responsible for managing all Front of House operations and the Historic Landmark Tour operations. This role will ensure a high caliber guest experience for all Theatre guests, will address, document, and resolve all guest concerns and emergency situations, and will manage, mentor, and support the Front of House team. This position supervises up to 75+ part-time staff per season. This is a full-time, at-will, exempt position located in Chicago. Salary range: $55-65k annually.Knowledge, Skills and Abilities Required:Knowledge and 8+ years of experience with front of house operations and practices within a large Theatre environmentSolid working knowledge of Tessitura, AXS, and Ticketmaster ticketing softwareSupervision and management of large diverse staffAvailable to work a flexible schedule, including evening, weekend, and Holiday hoursProven team building skillsExcellent verbal and written communication skillsSolid organizational skillsHighly computer literateIndependent problem solving and multitasking skills in a fast-paced, high energy, artistic environmentStrong spirit of optimism and collaborationActive commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)Years of Experience Required:
8-10Required Education:
Bachelor's DegreeMinimum Qualifications:
See knowledge skills and abilities above.Essential Job Functions:Deliver the highest caliber of guest services during all events and functions within the TheatreBe present for all Theatre events to ensure proper event prep, consistent staff performance, and efficient guest service oriented operationsResponsible for a safe and efficient in-gress and e-gressCoordinate start of show, intermissions, and other necessary event requirements with the Production TeamSchedule, train, and manage Front of House staff, including Assistant Managers, Ushers, internal Security Staff and 3rd party Security Staff, EMT, Doormen, Tour Guides, and VolunteersManage, update, and expand Backstage Tour program to ensure a revenue generating operationRespond to escalated emergencies or guest related issues/concerns in a timely mannerHandle all ADA requests and accommodationsCollaborate with the Box Office Manager, Food & Beverage Manager and Production Managers on a consistent basisHandle all event related documentation i.e. Incident, emergency, employee, security, and house flash reportsPercentage Of Time:
50%Scout staff to ensure appropriate staffing poolProvide pertinent event information to staff for events and functions during pre-event meetings and/or electronicallyDevelop and implement new creative concepts in operations, policies and proceduresPlan, manage and staff all pre and post VIP functionsParticipate in client walk-throughs, provide recommendations for best operations, and assist in creating event budgetsPercentage Of Time:
30%Facilitate accurate payroll processing for staff and timely resolution of related issuesWork with General Manager regarding employee matters and resolutionsMaintain and develop relationships with local tourism organizations, hotels, and other related companiesPercentage Of Time:
10%Create, update, and maintain all Front of House operation manuals and SOPsConduct drills/trainings for staff under the emergency response and safety planMaintain FOH Supply Inventories and Equipment (ticket scanners, radios, uniforms, etc)Posting Specific Questions:
Required fields are indicated with an asterisk (*).* Do you have experience supervising and managing a large and diverse staff of full time and part time employees?
YesNo
* Do you have knowledge and experience with front of house operations and practices within a large theatre environment?
YesNo
* What are your salary expectations? Please provide a range. (Open Ended Question)
* Do you have an earned Bachelor's degree?
YesNo
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Position Title:
Front of House Manager, Auditorium TheatreCategory:
AdministrativePosition Number:
A99736Posting Number:
S0001188Location:
ChicagoOpen Date:
07/19/2024Close Date:
Open Until Filled? YesJob Type:
Full-TimePosition Summary:
The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre. The Front of House Manager is responsible for managing all Front of House operations and the Historic Landmark Tour operations. This role will ensure a high caliber guest experience for all Theatre guests, will address, document, and resolve all guest concerns and emergency situations, and will manage, mentor, and support the Front of House team. This position supervises up to 75+ part-time staff per season. This is a full-time, at-will, exempt position located in Chicago. Salary range: $55-65k annually.Knowledge, Skills and Abilities Required:Knowledge and 8+ years of experience with front of house operations and practices within a large Theatre environmentSolid working knowledge of Tessitura, AXS, and Ticketmaster ticketing softwareSupervision and management of large diverse staffAvailable to work a flexible schedule, including evening, weekend, and Holiday hoursProven team building skillsExcellent verbal and written communication skillsSolid organizational skillsHighly computer literateIndependent problem solving and multitasking skills in a fast-paced, high energy, artistic environmentStrong spirit of optimism and collaborationActive commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)Years of Experience Required:
8-10Required Education:
Bachelor's DegreeMinimum Qualifications:
See knowledge skills and abilities above.Essential Job Functions:Deliver the highest caliber of guest services during all events and functions within the TheatreBe present for all Theatre events to ensure proper event prep, consistent staff performance, and efficient guest service oriented operationsResponsible for a safe and efficient in-gress and e-gressCoordinate start of show, intermissions, and other necessary event requirements with the Production TeamSchedule, train, and manage Front of House staff, including Assistant Managers, Ushers, internal Security Staff and 3rd party Security Staff, EMT, Doormen, Tour Guides, and VolunteersManage, update, and expand Backstage Tour program to ensure a revenue generating operationRespond to escalated emergencies or guest related issues/concerns in a timely mannerHandle all ADA requests and accommodationsCollaborate with the Box Office Manager, Food & Beverage Manager and Production Managers on a consistent basisHandle all event related documentation i.e. Incident, emergency, employee, security, and house flash reportsPercentage Of Time:
50%Scout staff to ensure appropriate staffing poolProvide pertinent event information to staff for events and functions during pre-event meetings and/or electronicallyDevelop and implement new creative concepts in operations, policies and proceduresPlan, manage and staff all pre and post VIP functionsParticipate in client walk-throughs, provide recommendations for best operations, and assist in creating event budgetsPercentage Of Time:
30%Facilitate accurate payroll processing for staff and timely resolution of related issuesWork with General Manager regarding employee matters and resolutionsMaintain and develop relationships with local tourism organizations, hotels, and other related companiesPercentage Of Time:
10%Create, update, and maintain all Front of House operation manuals and SOPsConduct drills/trainings for staff under the emergency response and safety planMaintain FOH Supply Inventories and Equipment (ticket scanners, radios, uniforms, etc)Posting Specific Questions:
Required fields are indicated with an asterisk (*).* Do you have experience supervising and managing a large and diverse staff of full time and part time employees?
YesNo
* Do you have knowledge and experience with front of house operations and practices within a large theatre environment?
YesNo
* What are your salary expectations? Please provide a range. (Open Ended Question)
* Do you have an earned Bachelor's degree?
YesNo
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