Boston Children's Hospital
Interpreter Scheduling Coordinator
Boston Children's Hospital, Boston, Massachusetts, us, 02298
At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.This person will prepare, maintain, and communicate daily with all staff interpreters to ensure provision of service of all linguistic needs for outpatient and inpatient requests. They may also schedule freelance/staff interpreters, and coordinate special requests.This Interpreter Scheduling Coordinator is responsible for:
Scheduling interpreters to cover outpatient and inpatient linguistic requests according to interpreter schedule and departmental policies and procedures. Communicates with clinical and secretarial staff to obtain needed linguistic information, coordinates and confirm schedules and identify special requirements for linguistic needs.Recording data of all linguistic requests and confirmation of interpreter coverage.Reviewing and verifying accuracy of basic patient information regarding linguistic requests.Printing, assigning and distributing schedules to designated interpreter(s) as needed.Identifying languages for accuracy and provision of services.Working with medical and secretarial staff to monitor and evaluate interpreter performance, and developing strategies to promote efficient utilization of linguistic services.Responding to requests from patients/parents, visitors and hospital staff, regarding inquiries on how to best address linguistic requests.Identifying any problems and taking appropriate corrective action.Providing positive and effective customer service that supports departmental and hospital operations.To qualify, you must have:
A minimum of an Associate's degree is required.A minimum of two years related experience.Strong multitasking skills.Strong customer service skills.The analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Strong organizational skills appropriate to the management tasks of the program.The ability to troubleshoot constant stressful situations in a professional manner.Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, unless you are eligible for a medical or religious exemption.Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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Scheduling interpreters to cover outpatient and inpatient linguistic requests according to interpreter schedule and departmental policies and procedures. Communicates with clinical and secretarial staff to obtain needed linguistic information, coordinates and confirm schedules and identify special requirements for linguistic needs.Recording data of all linguistic requests and confirmation of interpreter coverage.Reviewing and verifying accuracy of basic patient information regarding linguistic requests.Printing, assigning and distributing schedules to designated interpreter(s) as needed.Identifying languages for accuracy and provision of services.Working with medical and secretarial staff to monitor and evaluate interpreter performance, and developing strategies to promote efficient utilization of linguistic services.Responding to requests from patients/parents, visitors and hospital staff, regarding inquiries on how to best address linguistic requests.Identifying any problems and taking appropriate corrective action.Providing positive and effective customer service that supports departmental and hospital operations.To qualify, you must have:
A minimum of an Associate's degree is required.A minimum of two years related experience.Strong multitasking skills.Strong customer service skills.The analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Strong organizational skills appropriate to the management tasks of the program.The ability to troubleshoot constant stressful situations in a professional manner.Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, unless you are eligible for a medical or religious exemption.Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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