Square
Hardware Product Quality Manager
Square, Seattle, Washington, us, 98127
Job Description
The Hardware Product Quality Manager is responsible for developing and managing factory, field, process, and product quality requirements for both NPI and sustaining programs for our Square Hardware products. You’ll partner closely with our technical teams (ME, EE, MTE, Quality) and sit within a small team distributed across the U.S./Asia, and be part of a larger Hardware Operations team that, amongst many other things, drives the overall manufacturing and shipping of Square Hardware.
We're excited to grow our team and look forward to meeting you!
Qualifications:
You will:
Support factory process quality and compliance requirements by hardware program through NPI and Sustaining phases.
Support any/all field quality investigations of relevant products.
Conduct data analyses (yield, IQC, ORT, IPQC, etc.) on production and quality metrics.
Conduct product audits (i.e. CET, factory audits) to ensure adherence to product specifications.
Review and summarize data reports for cross-functional distribution.
Drive root-cause analysis and process studies in the case of quality excursions.
Develop and deliver key product quality plans to cross-functional teams and contract manufacturers.
You Have:
5+ years of experience in manufacturing and/or quality management.
Standard Root Cause Corrective Action process familiarity and Quality Engineering skill set.
Experience with consumer electronics manufacturing and mass production practices.
Ability to drive Quality deliverables at all product stages (New Product Introduction, Sustaining, EOL).
Familiarity with product assembly and test process creation, standardization, and validation experience.
Comfortable with full ownership of critical Quality issues and ability to guide a technical cross-functional team towards a clear solution.
Basic Product Failure Analysis capability and experience with mechanical and electrical components.
Ability to identify and drive corrective actions for key field performance/quality issues.
Basic statistical analysis skills and familiarity with Statistical Process Control.
Strong communication skills and collaborative attitude, able to establish good working relationships within Engineering and Operations.
Nice to Have:
Product Lifecycle Management system familiarity: Arena, Agile, etc.
JMP and Looker (or comparable data analysis/dashboarding tools e.g., Minitab/Tableau) capability preferred, but not a requirement.
Familiarity with Process FMEA and risk assessment.
Engineering (Manufacturing/Test/Design) working experience.
Willingness to be flexible within the Hardware Operations team; support functions outside Quality as needed.
Direct factory experience and interest in improving process capability of relevant contract manufacturers.
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $193,000 - USD $257,000
Zone B: USD $183,000 - USD $244,000
Zone C: USD $193,000 - USD $232,000
Zone D: USD $164,000 - USD $219,000
To find a location’s zone designation, please refer to this
resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
Healthcare coverage (Medical, Vision and Dental insurance).
Health Savings Account and Flexible Spending Account.
Retirement Plans including company match.
Employee Stock Purchase Program.
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance.
Paid parental and caregiving leave.
Paid time off (including 12 paid holidays).
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees).
Learning and Development resources.
Paid Life insurance, AD&D, and disability benefits.
These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
United States and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
#J-18808-Ljbffr
The Hardware Product Quality Manager is responsible for developing and managing factory, field, process, and product quality requirements for both NPI and sustaining programs for our Square Hardware products. You’ll partner closely with our technical teams (ME, EE, MTE, Quality) and sit within a small team distributed across the U.S./Asia, and be part of a larger Hardware Operations team that, amongst many other things, drives the overall manufacturing and shipping of Square Hardware.
We're excited to grow our team and look forward to meeting you!
Qualifications:
You will:
Support factory process quality and compliance requirements by hardware program through NPI and Sustaining phases.
Support any/all field quality investigations of relevant products.
Conduct data analyses (yield, IQC, ORT, IPQC, etc.) on production and quality metrics.
Conduct product audits (i.e. CET, factory audits) to ensure adherence to product specifications.
Review and summarize data reports for cross-functional distribution.
Drive root-cause analysis and process studies in the case of quality excursions.
Develop and deliver key product quality plans to cross-functional teams and contract manufacturers.
You Have:
5+ years of experience in manufacturing and/or quality management.
Standard Root Cause Corrective Action process familiarity and Quality Engineering skill set.
Experience with consumer electronics manufacturing and mass production practices.
Ability to drive Quality deliverables at all product stages (New Product Introduction, Sustaining, EOL).
Familiarity with product assembly and test process creation, standardization, and validation experience.
Comfortable with full ownership of critical Quality issues and ability to guide a technical cross-functional team towards a clear solution.
Basic Product Failure Analysis capability and experience with mechanical and electrical components.
Ability to identify and drive corrective actions for key field performance/quality issues.
Basic statistical analysis skills and familiarity with Statistical Process Control.
Strong communication skills and collaborative attitude, able to establish good working relationships within Engineering and Operations.
Nice to Have:
Product Lifecycle Management system familiarity: Arena, Agile, etc.
JMP and Looker (or comparable data analysis/dashboarding tools e.g., Minitab/Tableau) capability preferred, but not a requirement.
Familiarity with Process FMEA and risk assessment.
Engineering (Manufacturing/Test/Design) working experience.
Willingness to be flexible within the Hardware Operations team; support functions outside Quality as needed.
Direct factory experience and interest in improving process capability of relevant contract manufacturers.
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $193,000 - USD $257,000
Zone B: USD $183,000 - USD $244,000
Zone C: USD $193,000 - USD $232,000
Zone D: USD $164,000 - USD $219,000
To find a location’s zone designation, please refer to this
resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
Healthcare coverage (Medical, Vision and Dental insurance).
Health Savings Account and Flexible Spending Account.
Retirement Plans including company match.
Employee Stock Purchase Program.
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance.
Paid parental and caregiving leave.
Paid time off (including 12 paid holidays).
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees).
Learning and Development resources.
Paid Life insurance, AD&D, and disability benefits.
These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
United States and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
#J-18808-Ljbffr