Lumen
Director Retention Sales - UCC
Lumen, Salt Lake City, Utah, United States, 84193
Lumen Director Retention Sales - UCC Salt Lake City, Utah Apply NowLumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Director of UCC Life Cycle and Retention is accountable for overall revenue retention and upsell and cross selling the UCC Portfolio in support of all Business Unit and its customers. This role establishes go-to-market plans for UCC sales, which include talent selection and development, sales forecasts, sales strategies, and partner positioning. The role manages and leads sales teams focused on selling Lumen’s UCC products and services in the market by expanding business within the customer base and growing the overall Enterprise business. This role is also responsible for achieving sales goals while concurrently achieving requisite margin targets associated with those sales goals. The Director oversees the Retention team’s performance, costs, and required investments, all with an ultimate focus on generating profitable retention and sales with the right customers.
Location
This is a work from home position within any US State.
The Main Responsibilities
Create and implement a comprehensive one and three-year Go to Market Retention Plan for UCC.
Drive business with clear management routines, solution selling methodology, and complex selling.
Manage the structure, vision, and organization to ensure the effective fulfillment of retention objectives.
Provide direct leadership to the Company's retention team comprised of field sales, regionally based, and business development team.
Leverage data and analytics to drive insights and modify or redirect business intelligence strategy.
Stimulate a productive and motivating work environment that drives excellent performance.
Responsible for account management, developing retention account strategies, and establishing strong relationships with all customers and ecosystem partners.
Make decisions and provide direction to sales support/marketing staff members in activities that support sales promotion, product launches, and sales training.
Ensure that sales team and internal management are up to date on industry, competitor, and product marketplace knowledge.
Achieve budgeted revenue and gross margin goals for the business while operating within policies/procedures.
Manage compensation and incentives for sales and account management.
Build and maintain relationships with critical third-party partners.
What We Look For in a Candidate
Bachelor’s degree with 8-10 years’ experience with 3+ years of managerial level experience.
Preferred Master's Degree with 8+ years’ experience with 1+ years of managerial experience.
Demonstrated experience leading a sales force team with proven results in driving revenue, profit, and market share growth.
Demonstrated success expanding product adoption in competitive market conditions.
Demonstrated experience in establishing and maintaining vendor alliances and teaming initiatives.
Experience in product marketing and maintaining interactions with Key Opinion Leaders and top customer executives.
Proven ability to be a hands-on, strategic leader and build synergistic teams.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$119700 - $159600
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$126000 - $168000
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$132300 - $176400
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$138600 - $184800
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.
What to Expect Next
Based on your job application information, you may be given the opportunity to complete a video interview immediately after applying. Completion of this video interview is a requirement in order to be considered for our open position.
Requisition #: 335003
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are committed to providing equal employment opportunities to all persons regardless of protected statuses.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.
Salary Range
Salary Min :
119700
Salary Max :
184800
This information reflects the anticipated base salary range for this position based on current national data.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process.
#J-18808-Ljbffr
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Director of UCC Life Cycle and Retention is accountable for overall revenue retention and upsell and cross selling the UCC Portfolio in support of all Business Unit and its customers. This role establishes go-to-market plans for UCC sales, which include talent selection and development, sales forecasts, sales strategies, and partner positioning. The role manages and leads sales teams focused on selling Lumen’s UCC products and services in the market by expanding business within the customer base and growing the overall Enterprise business. This role is also responsible for achieving sales goals while concurrently achieving requisite margin targets associated with those sales goals. The Director oversees the Retention team’s performance, costs, and required investments, all with an ultimate focus on generating profitable retention and sales with the right customers.
Location
This is a work from home position within any US State.
The Main Responsibilities
Create and implement a comprehensive one and three-year Go to Market Retention Plan for UCC.
Drive business with clear management routines, solution selling methodology, and complex selling.
Manage the structure, vision, and organization to ensure the effective fulfillment of retention objectives.
Provide direct leadership to the Company's retention team comprised of field sales, regionally based, and business development team.
Leverage data and analytics to drive insights and modify or redirect business intelligence strategy.
Stimulate a productive and motivating work environment that drives excellent performance.
Responsible for account management, developing retention account strategies, and establishing strong relationships with all customers and ecosystem partners.
Make decisions and provide direction to sales support/marketing staff members in activities that support sales promotion, product launches, and sales training.
Ensure that sales team and internal management are up to date on industry, competitor, and product marketplace knowledge.
Achieve budgeted revenue and gross margin goals for the business while operating within policies/procedures.
Manage compensation and incentives for sales and account management.
Build and maintain relationships with critical third-party partners.
What We Look For in a Candidate
Bachelor’s degree with 8-10 years’ experience with 3+ years of managerial level experience.
Preferred Master's Degree with 8+ years’ experience with 1+ years of managerial experience.
Demonstrated experience leading a sales force team with proven results in driving revenue, profit, and market share growth.
Demonstrated success expanding product adoption in competitive market conditions.
Demonstrated experience in establishing and maintaining vendor alliances and teaming initiatives.
Experience in product marketing and maintaining interactions with Key Opinion Leaders and top customer executives.
Proven ability to be a hands-on, strategic leader and build synergistic teams.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$119700 - $159600
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$126000 - $168000
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$132300 - $176400
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$138600 - $184800
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.
What to Expect Next
Based on your job application information, you may be given the opportunity to complete a video interview immediately after applying. Completion of this video interview is a requirement in order to be considered for our open position.
Requisition #: 335003
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are committed to providing equal employment opportunities to all persons regardless of protected statuses.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.
Salary Range
Salary Min :
119700
Salary Max :
184800
This information reflects the anticipated base salary range for this position based on current national data.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process.
#J-18808-Ljbffr