Frederickcountymd
Emergency Communications Specialist - Recruit
Frederickcountymd, Frederick, Maryland, United States, 21701
Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Wednesday, June 12th at the Frederick County Public Safety Training Facility. Doors will open at 8:00 a.m. and will close at 1:00 p.m. During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process.
POSITION DETAILS:Non-exempt; full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits. NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services; timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision is received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director.
TOTAL COMPENSATION PACKAGE:11 days of Vacation leave with increase after 2 years of employment15 days of Sick leave with unlimited annual carryover11 paid scheduled holidays, plus 2 additional floating holidaysDay 1 coverage of comprehensive Medical Insurance Plan options to include generous County HSA contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending100% County paid 2x annual salary Group Term Life Insurance and AD&D benefitWork/Life balance programs include: Employee Assistance Program and Employee Wellness ProgramGenerous Tuition Reimbursement ProgramCounty and Employee funded Defined Benefit Pension PlanOther employee paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, etc.
ESSENTIAL DUTIES:Receive and process incoming calls of emergency, non-emergency, informational and business natureUtilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resourcesProvide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety ServicesCommunicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipmentMonitor incidents and situational developments to coordinate the utilization of essential services and resourcesDispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and proceduresOperate computer aided dispatch (CAD) system and other computer software productsMaintain computerized and manual recordsOperate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agenciesHandle multiple tasks and track multiple in-progress incidents simultaneouslyPerform other related duties as required
MINIMUM REQUIREMENTS:High school graduation or the equivalentMinimum age 18 yearsPossession of a valid automobile operator's license
KNOWLEDGE / SKILLS / ABILITIES:Ability to maintain County Authorized Driver privilegesAbility to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as dueKnowledge of Frederick County geography and surrounding areasEffective keyboarding/data entry skills in order to accurately enter information during conversation with callersAbility to effectively utilize computer aided dispatch (CAD) system and other automated information systemsKnowledge of fire, rescue and law enforcement disciplinesAbility to effectively read maps and give directionsAbility to work with sensitive information and maintain confidentialityStrong and effective spoken and written (English) communication skillsAbility to develop and maintain effective working relationships with co-workers, user agencies and the general publicAbility to perform quickly and effectively in emergency situations
PREFERENCE MAY BE GIVEN FOR:1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services911 / emergency communications work experienceData entry work experienceCustomer service work experience
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:While working in this position, the employee is required to constantly sit and perform repetitive motionsWhile working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment
EXAMINATION PROCESS (may include):An evaluation of training and experienceAttend mandatory departmental orientationA computer based test to evaluate your listening, comprehension, typing and decision making skillsOne or more panel interviewsA pre-employment psychological examinationA pre-employment Security-Sensitive background investigationA pre-employment physical examination and drug test
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POSITION DETAILS:Non-exempt; full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits. NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services; timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision is received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director.
TOTAL COMPENSATION PACKAGE:11 days of Vacation leave with increase after 2 years of employment15 days of Sick leave with unlimited annual carryover11 paid scheduled holidays, plus 2 additional floating holidaysDay 1 coverage of comprehensive Medical Insurance Plan options to include generous County HSA contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending100% County paid 2x annual salary Group Term Life Insurance and AD&D benefitWork/Life balance programs include: Employee Assistance Program and Employee Wellness ProgramGenerous Tuition Reimbursement ProgramCounty and Employee funded Defined Benefit Pension PlanOther employee paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, etc.
ESSENTIAL DUTIES:Receive and process incoming calls of emergency, non-emergency, informational and business natureUtilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resourcesProvide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety ServicesCommunicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipmentMonitor incidents and situational developments to coordinate the utilization of essential services and resourcesDispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and proceduresOperate computer aided dispatch (CAD) system and other computer software productsMaintain computerized and manual recordsOperate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agenciesHandle multiple tasks and track multiple in-progress incidents simultaneouslyPerform other related duties as required
MINIMUM REQUIREMENTS:High school graduation or the equivalentMinimum age 18 yearsPossession of a valid automobile operator's license
KNOWLEDGE / SKILLS / ABILITIES:Ability to maintain County Authorized Driver privilegesAbility to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as dueKnowledge of Frederick County geography and surrounding areasEffective keyboarding/data entry skills in order to accurately enter information during conversation with callersAbility to effectively utilize computer aided dispatch (CAD) system and other automated information systemsKnowledge of fire, rescue and law enforcement disciplinesAbility to effectively read maps and give directionsAbility to work with sensitive information and maintain confidentialityStrong and effective spoken and written (English) communication skillsAbility to develop and maintain effective working relationships with co-workers, user agencies and the general publicAbility to perform quickly and effectively in emergency situations
PREFERENCE MAY BE GIVEN FOR:1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services911 / emergency communications work experienceData entry work experienceCustomer service work experience
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:While working in this position, the employee is required to constantly sit and perform repetitive motionsWhile working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment
EXAMINATION PROCESS (may include):An evaluation of training and experienceAttend mandatory departmental orientationA computer based test to evaluate your listening, comprehension, typing and decision making skillsOne or more panel interviewsA pre-employment psychological examinationA pre-employment Security-Sensitive background investigationA pre-employment physical examination and drug test
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