Collective
Business Process Analyst
Collective, San Francisco, California, United States, 94199
About Collective:
Collective is on a mission to redefine the way businesses-of-one work. Collective's technology and team of trusted advisors enables our members to achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, Techcrunch and more. We're backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google's Gradient Ventures, Expa and prominent investors who have financed and built iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, Lyft, and more.
About the role:
As a Business Process Analyst at Collective, you will play a crucial role in our digital transformation journey, analyzing, designing, and implementing business processes that enhance efficiency, productivity, and quality across our organization. You will work closely with various departments to identify areas for improvement, develop innovative process solutions, and support their implementation to achieve our business objectives and better serve our businesses-of-one members. This role offers significant opportunities for career growth and strategic input within our fast-growing startup.
Responsibilities:Process Analysis and Improvement
Conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvementGather and document detailed requirements from stakeholders to understand business needs and objectivesPerform data analysis to support process improvement initiatives, particularly focusing on optimizing services for our businesses-of-one membersDevelop process maps, workflows, and documentation to illustrate current and future state processesDesign and recommend process improvements, ensuring alignment with Collective's goals and industry best practices
Digital Transformation
Play a key role in Collective's digital transformation initiatives, identifying opportunities to leverage technology for process improvementCollaborate with IT and product teams to implement digital solutions that streamline operations and enhance service deliveryStay abreast of emerging technologies and industry trends to propose innovative solutions
Customer Experience Enhancement
Utilize customer journey mapping techniques to identify and improve key touchpoints for both internal and external customersCollaborate with the customer success team to implement process improvements that directly enhance customer satisfaction and experienceAnalyze customer feedback and data to drive process improvements that positively impact user experience
Strategic Contribution
Participate in strategic decision-making processes, providing data-driven insights to inform company directionContribute to scalability initiatives, ensuring that processes can support Collective's rapid growthIdentify and propose innovative solutions that can give Collective a competitive edge in serving businesses-of-one
Stakeholder Engagement and Project Management
Engage with stakeholders across various departments to gather insights and build consensus on process improvementsCommunicate process changes and benefits to stakeholders, providing training and support as neededFacilitate workshops and meetings to drive process improvement discussions and decisionsManage process improvement projects from inception to completion, ensuring timely delivery and achievement of objectivesDevelop project plans, timelines, and milestones, and monitor progress to ensure successful implementationIdentify and mitigate project risks, and resolve issues that may impact project outcomes
Performance Measurement
Develop and implement metrics to measure the effectiveness of process improvementsMonitor and analyze process performance, and provide regular reports to management on key performance indicators (KPIs)Conduct post-implementation reviews to assess the impact of process changes and identify further improvement opportunities
What we want you to bring:
Education and Experience
Bachelor's degree in Business Administration, Management, Industrial Engineering, or a related field3+ years of experience in business process analysis, process improvement, or a related roleExperience with process improvement methodologies (e.g., Lean, Six Sigma) is highly desirableExperience in SaaS, fintech, or related industries is a plus
Skills and Competencies
Strong analytical and problem-solving skills, with the ability to translate complex processes into clear, actionable improvementsExcellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levelsProficiency in process mapping and modeling tools (e.g., Visio, Lucidchart)Strong project management skills, with the ability to manage multiple projects simultaneouslyDetail-oriented with a focus on accuracy and qualityAdaptability and comfort working in a fast-paced, dynamic startup environmentExperience with customer journey mapping and a strong focus on enhancing customer experienceAbility to think strategically and contribute to high-level decision-making processesEagerness to grow and take on new challenges within a rapidly scaling startup environment
Our stack
Experience with data analysis tools and software is a plusFamiliarity with business process management (BPM) software is advantageousWhy work with us:
Collective is the first online back office platform designed for Businesses-of-OneTax is a very challenging space and you will grow fastWe were backed by top tier VCsWe promote open and transparent culture within the companyWe're fast-paced and you learn every dayWhat we offer in return:
Compensation Range: $120,000 - $130,000 USD
The salary ranges for the roles are posted for your convenience and review. Please understand that if an offer is presented, the offer compensation package will be based on the relevant position related skills a candidate demonstrates during our formal interview process.
A hybrid work environment (2 days)A diverse and collaborative team cultureStock options package14 company holidays + unlimited PTO401KEmployer paid Health, Vision and Dental Insurance100% coverage for employees75% coverage for dependentsPC or Mac laptop + $750 Home office stipendGenerous paid parental leaveFertility benefits, up to $8kTeam events and virtual gatherings$600 wellness bonus
Equal Employment Opportunity
At Collective, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our customers, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you're good at what you do, come as you are. The more inclusive we are, the better our work will be. Collective is proud to be an equal opportunity workplace.
Collective is on a mission to redefine the way businesses-of-one work. Collective's technology and team of trusted advisors enables our members to achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, Techcrunch and more. We're backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google's Gradient Ventures, Expa and prominent investors who have financed and built iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, Lyft, and more.
About the role:
As a Business Process Analyst at Collective, you will play a crucial role in our digital transformation journey, analyzing, designing, and implementing business processes that enhance efficiency, productivity, and quality across our organization. You will work closely with various departments to identify areas for improvement, develop innovative process solutions, and support their implementation to achieve our business objectives and better serve our businesses-of-one members. This role offers significant opportunities for career growth and strategic input within our fast-growing startup.
Responsibilities:Process Analysis and Improvement
Conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvementGather and document detailed requirements from stakeholders to understand business needs and objectivesPerform data analysis to support process improvement initiatives, particularly focusing on optimizing services for our businesses-of-one membersDevelop process maps, workflows, and documentation to illustrate current and future state processesDesign and recommend process improvements, ensuring alignment with Collective's goals and industry best practices
Digital Transformation
Play a key role in Collective's digital transformation initiatives, identifying opportunities to leverage technology for process improvementCollaborate with IT and product teams to implement digital solutions that streamline operations and enhance service deliveryStay abreast of emerging technologies and industry trends to propose innovative solutions
Customer Experience Enhancement
Utilize customer journey mapping techniques to identify and improve key touchpoints for both internal and external customersCollaborate with the customer success team to implement process improvements that directly enhance customer satisfaction and experienceAnalyze customer feedback and data to drive process improvements that positively impact user experience
Strategic Contribution
Participate in strategic decision-making processes, providing data-driven insights to inform company directionContribute to scalability initiatives, ensuring that processes can support Collective's rapid growthIdentify and propose innovative solutions that can give Collective a competitive edge in serving businesses-of-one
Stakeholder Engagement and Project Management
Engage with stakeholders across various departments to gather insights and build consensus on process improvementsCommunicate process changes and benefits to stakeholders, providing training and support as neededFacilitate workshops and meetings to drive process improvement discussions and decisionsManage process improvement projects from inception to completion, ensuring timely delivery and achievement of objectivesDevelop project plans, timelines, and milestones, and monitor progress to ensure successful implementationIdentify and mitigate project risks, and resolve issues that may impact project outcomes
Performance Measurement
Develop and implement metrics to measure the effectiveness of process improvementsMonitor and analyze process performance, and provide regular reports to management on key performance indicators (KPIs)Conduct post-implementation reviews to assess the impact of process changes and identify further improvement opportunities
What we want you to bring:
Education and Experience
Bachelor's degree in Business Administration, Management, Industrial Engineering, or a related field3+ years of experience in business process analysis, process improvement, or a related roleExperience with process improvement methodologies (e.g., Lean, Six Sigma) is highly desirableExperience in SaaS, fintech, or related industries is a plus
Skills and Competencies
Strong analytical and problem-solving skills, with the ability to translate complex processes into clear, actionable improvementsExcellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levelsProficiency in process mapping and modeling tools (e.g., Visio, Lucidchart)Strong project management skills, with the ability to manage multiple projects simultaneouslyDetail-oriented with a focus on accuracy and qualityAdaptability and comfort working in a fast-paced, dynamic startup environmentExperience with customer journey mapping and a strong focus on enhancing customer experienceAbility to think strategically and contribute to high-level decision-making processesEagerness to grow and take on new challenges within a rapidly scaling startup environment
Our stack
Experience with data analysis tools and software is a plusFamiliarity with business process management (BPM) software is advantageousWhy work with us:
Collective is the first online back office platform designed for Businesses-of-OneTax is a very challenging space and you will grow fastWe were backed by top tier VCsWe promote open and transparent culture within the companyWe're fast-paced and you learn every dayWhat we offer in return:
Compensation Range: $120,000 - $130,000 USD
The salary ranges for the roles are posted for your convenience and review. Please understand that if an offer is presented, the offer compensation package will be based on the relevant position related skills a candidate demonstrates during our formal interview process.
A hybrid work environment (2 days)A diverse and collaborative team cultureStock options package14 company holidays + unlimited PTO401KEmployer paid Health, Vision and Dental Insurance100% coverage for employees75% coverage for dependentsPC or Mac laptop + $750 Home office stipendGenerous paid parental leaveFertility benefits, up to $8kTeam events and virtual gatherings$600 wellness bonus
Equal Employment Opportunity
At Collective, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our customers, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you're good at what you do, come as you are. The more inclusive we are, the better our work will be. Collective is proud to be an equal opportunity workplace.