Store Manager

WHO WE AREThe Salty is an artisan donut shop that focuses on chef-made, craft donuts that rotate based on seasonality. We use nothing but the highest quality ingredients and make everything in house! Naturally, we don’t use any artificial ingredients in anything we make, because, well - that’s gross! If we wouldn’t serve it to our own family, we definitely wouldn’t serve it to yours! Coffee? Yep! We serve Intelligentsia Coffee and have crafted a coffee menu that pleases all palettes. Lastly, to what makes The Salty- The Salty, is our obsession with guest service. Today’s day and age it’s so easy to get lost in your phone, lost in the madness of the world, so we try to create an environment that is an escape from that hazy life. A place that you know as a guest you’ll receive a positive consistent donut and experience each time. This obsession all starts with you.WORK ENVIRONMENTThe Salty is a fast-paced, team-oriented operation both in the back and front of the house. The primary focus of our company’s management team is to lead by example, inspire, effectively and openly communicate and be collaborative with the rest of their team. There’s no “I” @ The Salty. There’s nothing that anyone is “too qualified” to do. We’re all working with the same intentions and for the same goal, which is to make The Salty not only the most delicious donut shop around, but also a benchmark in the F&B industry when it comes to experiential food and beverage. Ambitious? You bet! Impossible? Nope! - Now let’s get to work and absolutely CRUSH it!THE JOBStore Managers oversee everything that happens within the 4 walls of their store- no matter if it’s regarding FOH to BOH or from salary to hourly. The Store Manager balances being an advocate for their team members, while owning and driving business KPI's (P&L results, guest sentiment, sales building within the 4 walls, delivery and catering) and supporting the operational practices, core values, and company culture.While all Guest Experience Team Members, Key Holders, and Assistant Store Manager all directly report to the Store Manager, all BOH positions indirectly report to the Store Manager as well. Store Managers ensure that the BOH is operating at an optimal production cadence, quality of products is exceptional and cleanliness standards set by the Company are being upheld and maintained. This role ensures that their team are all doing their jobs correctly, our guest service is world-class, their store is clean, the products we serve are meeting quality standards and the Company core values are being instilled throughout all positions. To be a successful Store Manager is to be a leader who accepts accountability (non negotiable) for the duties and responsibilities of their position.This position reports directly to the Regional Manager that that store is assigned to.What We OfferSchedule flexibility - Store Managers are scheduled to work 45-50 hours per weekCompetitive salary plus quarterly bonus6 weeks Paid parental leaveHealth, dental and vision benefit plan options for full-time team membersMatching Health Savings AccountMatching 401(k) and Roth Retirement plansCompany paid life insuranceTeam member Assistance ProgramsPet Insurance40% off all merchandise, donut and coffee orders, and cateringFriends and family discountAnniversary ProgramGenerous PTO, Sick Time and Well-Being Time offGrowth and development opportunities in a rapidly growing companyABOUT YOU4+ years experience in a management capacity in hospitality and/or food & beverage.Managed and developed 10+ team members per shiftExperience in Food Safety + Planning • Food Safety Certification required or ability to obtain within first 90 days of employment (ServSafe Manager’s Certification).Comfortable working in a fast-paced environment, directing teams and ability to remain calm under pressureP&L, COGS, Understanding Budgets, financial Financial Planning and Strategy, Labor/Scheduling, Training & Team Development.Experience with off site catering is a plus.Hiring, training and scheduling a catering team to maximize sales opportunities and connections in the communityAbility to coordinate multiple tasks such as food, beverage + labor cost while maintaining required standards of operation in daily restaurant activities.Must possess excellent communication skills for dealing with diverse staff.Coachable: actively looks for feedback to grow and improve.Ability to coach in a positive, fair and discreet manner for team members to grow and improveAccepts accountability (no blame) for job performance, strives for constant improvement in areas of opportunity, solution oriented, able to turn “problems” into opportunities for positive resultsSelf-starters: takes initiative, thinks of the big picture, relays store needs and communicates with the team.Hospitality and guest service-oriented: Passion for the guest experience, service driven.Innovative and creative by finding ways to increase opportunities to positively impact businessCan manage multiple projects, delegates freely with quality.Proficient computer skills in the Microsoft Office suite.Personal characteristics - action oriented, self-motivated, positive and humble attitude, service-focused, flexible, fun-loving personality, and ethical with a high degree of integrity.Belief in and passion for The Salty’s core values.Ability to work weekends and holidaysYOUR RESPONSIBILITIES AT THE SALTYLeadership Responsibilities:A positive attitudeMaintaining professionalism in the workplace. Modeling desired behavior for your team. Balancing guest service and a great camaraderie within the company.Guest InteractionMastering the art of knowing your guests - who your regulars are and what they order.Assisting guests in a happy, positive, genuine way all of the time to ensure they feel at home.Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may haveAnticipating needs - being able to read the room and know who’s enjoying their order, who isn’t, effectively addressing guest concerns and complaints with a +1 attitude.Scheduling appropriately for store business and for catering opportunitiesAttendanceMaintaining consistent attendance and punctuality. Following the attendance policies set by The Salty.Holding your team accountable to attendance policies in a fair and consistent mannerYour peopleDevelop a team by identifying talent, building skill sets through training, and growing future company leaders.Check ins, 1:1’s, performance reviewsRecognizing team member birthdays and anniversaries per company guidelinesCross training your team between FOH and BOH job duties and responsibilities to increase team member development, productivity and effectiveness of operation.Managing FOH and BOH management and Team MembersCreating a culture of positive vibes for your team and guests, every interaction mattersBuild meaningful relationships with your team and guests, rooted in authenticity — invest time to build trust.Empower your team to create meaningful connections with each other and the guest every day.Make an Impact: Inspire your team, owning your business, and architecting guest service experiences across all touch points.Driving continuous performance improvement focusing on leading indicators. You must be balanced in your approach focusing on people, financial, and guest experience - equally.Understanding how to appropriately address both team member errors and praises; providing constructive criticism and corrective action when needed; but also knowing to praise a team of both small and big wins as well.Your storeTreating your store as your home. Being able to notice the small details (ex: a floorboard that is chipped and needs to be fixed)Regularly tasting all products. Making sure that everything is up to par (ex: glazes are the right consistency, donuts look just like advertised) and that your team members are well trained on the entire menu.CateringHiring and training a team of Catering experience team members. Scheduling appropriately for events, activations, pop ups.Problem SolvingAs a manager, you wear many hats. It’s your duty to address issues before they become bigger problemsCreative thinking and good judgment that prioritizes the business, the team and the guestAdministrative Responsibilities:

Being Proactive in your approach.SchedulingScheduling all FOH team members appropriately.Overseeing BOH schedules, ensuring production and labor goals are met.Scheduling catering team members.Scheduling delivery drivers (where applicable).Ensuring that you are adhering to labor budgets by scheduling appropriately, cross training and making cuts throughout the shift as needed.Ensuring that if you, or any other team member, are taking time off, that the store has coverage to perform to the same standard as any other day.Scheduling of management teams to ensure that leaders are available when the business requires (holidays, weekends, special events) and team members have a manager on duty at all timesOrderingInventory and store ordering, including wearables and merchandiseOverseeing BOH ordering to ensure pars are maintained for production and COGS are in line with budgetsPackaging/paper products (boxes, liners, napkins, cups etc.)Store office and maintenance suppliesCleaning suppliesBathroom suppliesBeverages (water, sodas, etc.)Coffee + Tea (retail and bulk)StoreOpening and closing the storeDaily completing any opening/closing manager listsKnowledge of proper cash handling, ability to close the register out, and knowledge of how to count tips.Knowledge of how to set and disarm the alarmCash deposits (Monday-Saturday, following the cash handling policy) / getting changeCalculating and dispersing cash tipsUniformsEnsuring that all team members are wearing their appropriate uniform at all times, and that each team member has accurately received their uniforms.Repairs/Maintenance/CleanlinessThis is your shop, your home, so if something is in need of repair or TLC, it’s your responsibility to bring it back to life.Guest issuesIt’s always expected that guest issues, when escalated, are handled by the ‘manager on duty’. Which is why it’s imperative that your Assistant Store Manager and Key Holder understand how to handle a situation when/if you’re not there. Remember- at The Salty, we go above and beyond for our guests (+1), and you ALWAYS have the opportunity to turn a negative experience into a positive one!Store printed menusYou’re responsible for downloading and printing the menus on a weekly basis. The store must be constantly stocked with updated menus at all times.Catering & pre-ordersThe manager on duty will be responsible for making sure that all orders for the day are packed and out on time.Ensure that all catering experience team members are trained and scheduled as needed to execute catering eventsBudgetYou’ll receive a weekly report that will track COGSFOH and BOH labor percentage for specific storeControllable FOH and BOH expensesStores bottom line performanceGuest satisfactionCreating and executing action plans for continuous improvementQuantities (additions/cuts)Quantities on a daily basis (additions/cuts) will be analyzed by the manager on duty at the given time that the numbers need to be analyzed.Hiring/OnboardingYou're responsible for recruiting, interviewing and hiring team members that align with our culture.Interviewing and hiring front of house positions.Interviewing and hiring catering positions.Assisting with interviewing and hiring of back of house positionsOnboarding all team membersTrainingProperly training new team members according to the Company’s training program.Following up and ensuring that all team members have been trained properly and can successfully perform their job duties and responsibilitiesPerformance / AccountabilityFOH Hourly Performance ReviewsCoaching and counseling team membersProper and consistent documentation of coaching and counselingAdhering to policies and holding all team members (hourly and salary) accountable to policies and company standardsPerforming quarterly 1:1’s with management team, annual performance reviews and anniversary performance reviewsRecognizing and rewarding your team membersSetting the store up for success, ensuring that all administrative responsibilities are covered by the Assistant Store Manager and/or Key Holder on days off/PTOWe’re all a team so it’s important that when you are off shift for whatever reason, that the other managers know in advance just in case they need to cover any of the responsibilities mentioned in this documentAll daily responsibilities should be addressed and solved-for between the Store Manager and the Assistant Store Manager, Pastry Chef and Sous Chef.Programs/ApplicationsPOSOperate POS register to complete guest transactions.Maintaining 100% accuracy when using the POS system and handling money.Completing opening and closing checklists, always seeking to set the next shift up for success.Email, Teams, SharepointBeing active and responsive on all communication platformsZenputRegularly reviewing list completions, making sure your team is maintaining store cleanliness and what’s expected of them.Proactively staying on top of your store's list completion rates, ensuring that all lists are completed correctly and on time.Other duties as assigned

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