Alameda County Water District
Customer Account Field Technician 1
Alameda County Water District, Fremont, California, us, 94537
The Position:
Under general supervision from the Customer Account Field Supervisor, reads a variety of water meters in an assigned area and records water consumption; turns service on and off as directed; field checks and inspects meters, meter reading devices, connections, plumbing fixtures, and lines for leaks, damage, or unusual situations and performs minor maintenance as required; contacts customers in-person and by telephone to effect payment on past due accounts; and performs related work as required.
Customer Account Field Technician I is the entry level class in the series. Under close supervision, within a framework of established policies and procedures, incumbents learn and perform manual labor requiring a basic degree of manipulative skill and use of independent judgment and initiative. Incumbents learn and perform basic meter reading, meter reading device repair duties, and collection of past due accounts. Assignments are given in specific terms and are subject to frequent review while in progress and upon completion by the Meter Reading Supervisor. There is limited latitude for independent judgment and action in well-defined work areas.
Knowledge of
: customer service principles and practices; effective and appropriate public contact and telephone techniques; safe work practices and principles; methods and procedures used to read water meters; methods and procedures for inspecting meter and lines; proper written and spoken English, including spelling, punctuation, and grammar; basic business arithmetic; modern office practices, methods, and computer equipment and applications related to the work, including database and spreadsheet.
Skill and Ability to
: deal courteously and effectively with other employees and with the public in situations that may be strained; effectively resolve customer disputes primarily in the field; interpret and explain District customer service regulations and requirements to the public; quickly learn and apply policies, rules, regulations, and procedures to a variety of work-related situations; understand and carry out written and oral instructions; work independently and make sound judgments within procedural guidelines; perform arithmetic computations with skill and accuracy; learn to read all types of water meters quickly and accurately.
TYPICAL EXAMPLES OF DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Reads a variety of water meters in an assigned area and records meter information into a hand-held computer; coordinates download of information into automated system with Customer Account Representatives responsible for billing activities.Visits customer premises to connect or disconnect customer service; locates, reads, and turns meter on or off as required.Field checks and inspects meters, meter reading devices, connections, plumbing fixtures, and lines for leaks or damage and refers for repair as appropriate; leaves appropriate written notification/alert for customers regarding needed repairs or unusual consumption; performs minor maintenance such as replacing meter reading devices, lids, and painting curbs.Re-reads meters and investigates possible reasons for complaints of high billing due to increased water consumption or when consumption discrepancies are identified; recommends appropriate remedial action.Contacts customers in person, by telephone, and email regarding overdue payment of their water bills, miscellaneous billings, including closing bills, and/or returned checks to effect collection of past due accounts.Answers customer inquiries and provides information to customers concerning District regulations governing service.Troubleshoot and investigate meter communication issues and replace meter reading devices as needed. Troubleshooting and/or maintaining AMI health.Performs other related work as required.
REQUIREMENTS:Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be the equivalent of:
Education and Experience:Possession of a high school diploma or its equivalent;
and :Customer Account Field Technician I: Six (6) months experience in field or office work which includes payment collection and regular contact with the public, both in person and on the phone to resolve customer service/billing issues and disputes.
Additional Requirements:Must possess a valid California driver’s license and have a satisfactory driving record.#J-18808-Ljbffr
Under general supervision from the Customer Account Field Supervisor, reads a variety of water meters in an assigned area and records water consumption; turns service on and off as directed; field checks and inspects meters, meter reading devices, connections, plumbing fixtures, and lines for leaks, damage, or unusual situations and performs minor maintenance as required; contacts customers in-person and by telephone to effect payment on past due accounts; and performs related work as required.
Customer Account Field Technician I is the entry level class in the series. Under close supervision, within a framework of established policies and procedures, incumbents learn and perform manual labor requiring a basic degree of manipulative skill and use of independent judgment and initiative. Incumbents learn and perform basic meter reading, meter reading device repair duties, and collection of past due accounts. Assignments are given in specific terms and are subject to frequent review while in progress and upon completion by the Meter Reading Supervisor. There is limited latitude for independent judgment and action in well-defined work areas.
Knowledge of
: customer service principles and practices; effective and appropriate public contact and telephone techniques; safe work practices and principles; methods and procedures used to read water meters; methods and procedures for inspecting meter and lines; proper written and spoken English, including spelling, punctuation, and grammar; basic business arithmetic; modern office practices, methods, and computer equipment and applications related to the work, including database and spreadsheet.
Skill and Ability to
: deal courteously and effectively with other employees and with the public in situations that may be strained; effectively resolve customer disputes primarily in the field; interpret and explain District customer service regulations and requirements to the public; quickly learn and apply policies, rules, regulations, and procedures to a variety of work-related situations; understand and carry out written and oral instructions; work independently and make sound judgments within procedural guidelines; perform arithmetic computations with skill and accuracy; learn to read all types of water meters quickly and accurately.
TYPICAL EXAMPLES OF DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Reads a variety of water meters in an assigned area and records meter information into a hand-held computer; coordinates download of information into automated system with Customer Account Representatives responsible for billing activities.Visits customer premises to connect or disconnect customer service; locates, reads, and turns meter on or off as required.Field checks and inspects meters, meter reading devices, connections, plumbing fixtures, and lines for leaks or damage and refers for repair as appropriate; leaves appropriate written notification/alert for customers regarding needed repairs or unusual consumption; performs minor maintenance such as replacing meter reading devices, lids, and painting curbs.Re-reads meters and investigates possible reasons for complaints of high billing due to increased water consumption or when consumption discrepancies are identified; recommends appropriate remedial action.Contacts customers in person, by telephone, and email regarding overdue payment of their water bills, miscellaneous billings, including closing bills, and/or returned checks to effect collection of past due accounts.Answers customer inquiries and provides information to customers concerning District regulations governing service.Troubleshoot and investigate meter communication issues and replace meter reading devices as needed. Troubleshooting and/or maintaining AMI health.Performs other related work as required.
REQUIREMENTS:Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be the equivalent of:
Education and Experience:Possession of a high school diploma or its equivalent;
and :Customer Account Field Technician I: Six (6) months experience in field or office work which includes payment collection and regular contact with the public, both in person and on the phone to resolve customer service/billing issues and disputes.
Additional Requirements:Must possess a valid California driver’s license and have a satisfactory driving record.#J-18808-Ljbffr