University of Tennessee
Business Analyst
University of Tennessee, Knoxville, Tennessee, United States, 37955
Business Analyst
Central Service
University of Tennessee Foundation, Inc.
The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Business Analyst in the UTFI Central Office located in Knoxville, TN. Reporting to the Director of User Experience, the Business Analyst is responsible for improving the points of meaningful interaction between Advancement Services and its clients, both internal (the Foundation and UT) and external (alumni, donors, and other key constituents, along with third- party vendors and consultants).
This role will develop a broad understanding of advancement processes and serve as a key role in administering and evolving the UT Foundation's new Constituent Relationship Management (CRM) system, which is powered by Salesforce. Job responsibilities include, but are not limited to:
Business Analysis: Elicit requirements through conversations with key stakeholders and analyze and organize information to assign tasks. Establish objective measures of key progress indicators and effectively communicate the business case and outcomes through presentations, meetings and other channels.
CRM Administration: Leading efforts to improve our use of the CRM by instituting best practices and innovation and staying abreast of updates of the CRM and larger trends in the industry. Making iterative improvements to data configuration and the interface by monitoring use and responding to feedback. Administrating secure access for security reasons.
User Services: Serving as the first point of contact for Advancement Services and responding to user requests. Assist in providing training for CRM users and developing support/trainings materials to ensure success. Document CRM processes and assist in writing policies and procedures and communicating them to colleagues.
Qualifications:
Required Education and Experience
The candidate who fills the Business Analyst position is required to have:
- Bachelors Degree
- 3+ years of experience working on complex projects in information technology
- 3+ years of experience in a position that required customer service and/or leading discussions with colleague
Preferred Education and Experience
In addition to meeting the required qualifications, the preferred candidate will have:
- Masters Degree
- 2+ years of experience working on large team project
- 3+ years of experience in higher education
- 3+ years of experience in University advancement
- Experience with enterprise- level data systems, including CRMs, with a strong preference for Salesforce
Application Process: Priority will be given to applications received on or before September 12, 2024 via our Taleo application system. Applications must include a completed candidate profile, cover letter, resume, and contact information for three professional references. References will not be contacted without explicit permission of the candidate.
When determining minimum qualifications, only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.
Questions about the search may be directed to hr@utfi.org.
Target Start Date: October 2024
Benefits: Recognized as a Top Employer by Knoxville Top Workplaces in 2022 and 2023, the Foundation's greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:
- Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing day
- Flexible work arrangements, offering a hybrid schedule to most team member
- Education benefits for employees and their dependents at UT System campuse
- Retirement and deferred compensation plans, including 401(k), 403(b), etc.
- Comprehensive medical, dental, and vision insurance plan
- Employee discounts to attractions, services, and good
_________
The Foundation: The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.
The UT System: The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.
The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.
Central Service
University of Tennessee Foundation, Inc.
The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Business Analyst in the UTFI Central Office located in Knoxville, TN. Reporting to the Director of User Experience, the Business Analyst is responsible for improving the points of meaningful interaction between Advancement Services and its clients, both internal (the Foundation and UT) and external (alumni, donors, and other key constituents, along with third- party vendors and consultants).
This role will develop a broad understanding of advancement processes and serve as a key role in administering and evolving the UT Foundation's new Constituent Relationship Management (CRM) system, which is powered by Salesforce. Job responsibilities include, but are not limited to:
Business Analysis: Elicit requirements through conversations with key stakeholders and analyze and organize information to assign tasks. Establish objective measures of key progress indicators and effectively communicate the business case and outcomes through presentations, meetings and other channels.
CRM Administration: Leading efforts to improve our use of the CRM by instituting best practices and innovation and staying abreast of updates of the CRM and larger trends in the industry. Making iterative improvements to data configuration and the interface by monitoring use and responding to feedback. Administrating secure access for security reasons.
User Services: Serving as the first point of contact for Advancement Services and responding to user requests. Assist in providing training for CRM users and developing support/trainings materials to ensure success. Document CRM processes and assist in writing policies and procedures and communicating them to colleagues.
Qualifications:
Required Education and Experience
The candidate who fills the Business Analyst position is required to have:
- Bachelors Degree
- 3+ years of experience working on complex projects in information technology
- 3+ years of experience in a position that required customer service and/or leading discussions with colleague
Preferred Education and Experience
In addition to meeting the required qualifications, the preferred candidate will have:
- Masters Degree
- 2+ years of experience working on large team project
- 3+ years of experience in higher education
- 3+ years of experience in University advancement
- Experience with enterprise- level data systems, including CRMs, with a strong preference for Salesforce
Application Process: Priority will be given to applications received on or before September 12, 2024 via our Taleo application system. Applications must include a completed candidate profile, cover letter, resume, and contact information for three professional references. References will not be contacted without explicit permission of the candidate.
When determining minimum qualifications, only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.
Questions about the search may be directed to hr@utfi.org.
Target Start Date: October 2024
Benefits: Recognized as a Top Employer by Knoxville Top Workplaces in 2022 and 2023, the Foundation's greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:
- Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing day
- Flexible work arrangements, offering a hybrid schedule to most team member
- Education benefits for employees and their dependents at UT System campuse
- Retirement and deferred compensation plans, including 401(k), 403(b), etc.
- Comprehensive medical, dental, and vision insurance plan
- Employee discounts to attractions, services, and good
_________
The Foundation: The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.
The UT System: The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.
The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.