Los Angeles County Metropolitan Transportation Authority (CA)
SENIOR EQUAL EMPLOYMENT OPPORTUNITY PROGRAM SPECIALIST (INVESTIGATIONS)
Los Angeles County Metropolitan Transportation Authority (CA), Los Angeles, California, United States, 90079
Performs complex assignments in support of Metro's Equal Employment Opportunity (EEO) unit, including: (1) investigating alleged violations of Metro's antidiscrimination and antiharassment policies; and/or (2) developing and employing compliance initiatives responsive to Federal Transit Administration EEO requirements, Title VII, and similar civil rights laws and policies.Responsibilities
Ensures Metro's EEO policies and programs are successfully administeredResearches and stays up to date on relevant federal and state civil rights lawsCollects and maintains EEO-related documentation and information from various sourcesAdvises management and employees on matters pertaining to Metro's antidiscrimination and antiharassment policiesPrepares responses to external EEO-related complaints, charges, audits, evaluations, and inspectionsPrepares complex internal and external reports and ensures their timely completion and submissionRepresents the Office of Civil Rights, Racial Equity & Inclusion in meetings, presentations, and eventsProvides guidance, coaching, training, and assistance to new, junior-level, and/or other EEO staffAssists in preparing and updating EEO policies, procedures, and related documentsEvaluates workforce training needs regarding antidiscrimination and antiharassment laws and policies, and develops and presents trainings for Metro employeesCompliance
Conducts complex studies and prepares reports to evaluate and monitor compliance with EEO-related statutes and regulations, Federal Transit Administration requirements, and Metro policies and proceduresAssists in preparing Metro's EEO Program, which Metro submits to the Federal Transit Administration every four yearsMonitors and supports Metro recruiting, hiring, and promotional processes to ensure nondiscrimination and promote outreach to historically disadvantaged groupsAssists in conducting workforce utilization analyses to monitor and address racial and gender disparitiesPresents information regarding Metro's EEO Program to management and employee groupsResponds to EEO-related inquiries from federal agenciesMonitors subrecipients of federal funds, including through site visits, to ensure compliance with EEO-related legal requirements and Metro policies and proceduresResearches EEO-related best practices of other transportation organizations in the public, private, and nonprofit sectorsInvestigations
Receives, reviews, and preliminarily assesses incoming discrimination, harassment, and retaliation complaintsConducts complex investigations and/or proposes informal resolutions in response to discrimination, harassment, and retaliation complaintsPrepares complex investigation reports that include factual findings and determinations of EEO policy violationsDevelops and presents recommendations for addressing EEO policy violations through employee discipline, training, and/or other methodsRefers any non-EEO allegations to the appropriate department when presented in the complaint or during an investigationRemains up to date on investigative techniques and best practices in such areas as interview skills, report writing, and witness credibilityParticipates in mediation and conciliation efforts to resolve complaintsMay be required to perform other related job duties.Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:Education
Bachelor's Degree in Business, Public Administration, Communications, Criminology, Sociology, or a related fieldExperience
Three years of relevant experience implementing compliance programs and/or conducting investigations for civil rights programsCertifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPreferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.Experience preparing workplace investigation reports that include a description of relevant facts and an analysis of potential policy or legal violationsExperience conducting intakes of employee complaintsExperience using one or more case management applicationsKnowledge, Skills, and Abilities
Knowledge of
Theories, principles, practices, and legal authorities relating to civil rights compliance programs and/or investigationsCivil rights compliance requirements and training techniquesLabor relations, including collective bargaining agreementsTraining preparation and presentation techniquesInterview techniquesQuantitative and qualitative analytical toolsApplicable business software applications such as Microsoft Outlook, Word, and ExcelSkill in
Performing complex work in support of equal employment opportunity and civil rights administrationPreparing complex reports and correspondenceImplementing civil rights compliance programs and/or conducting civil rights or personnel investigationsCompiling and analyzing complex information and dataConducting interviewsInteracting professionally with internal and external stakeholders at various levelsAnalyzing complex situations, identifying problems, and recommending solutionsAssessing training needs and conducting training programsOperating a computer and other standard office equipmentAbility to
Understand and interpret applicable laws, rules, regulations, policies, procedures, and contracts (including collective bargaining agreements)Exercise sound judgment and creativity in reaching conclusions and making recommendationsOperate effectively with significant independenceMeet deadlines while managing a full case loadFollow oral and written instructionsLead work teams as assignedRepresent Metro before the public and other government agenciesAnalyze policies and collective bargaining agreements for relevance to complaint allegations, findings, and resolutionsEffectively participate in mediation and conciliation to resolve complaintsHandle highly confidential informationEffectively communicate verbally and writtenTravel to offsite locationsRead, write, speak, and understand EnglishSpecial Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.Working Conditions
Typical office settingClose exposure to computer monitors and video screenLocal travelPhysical Effort Required
Sitting at a desk or tableOperating and communicating through a telephone or other telecommunication deviceUsing a computer, keyboard, and mouse (or equivalent means) to perform necessary computer-based functions
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Ensures Metro's EEO policies and programs are successfully administeredResearches and stays up to date on relevant federal and state civil rights lawsCollects and maintains EEO-related documentation and information from various sourcesAdvises management and employees on matters pertaining to Metro's antidiscrimination and antiharassment policiesPrepares responses to external EEO-related complaints, charges, audits, evaluations, and inspectionsPrepares complex internal and external reports and ensures their timely completion and submissionRepresents the Office of Civil Rights, Racial Equity & Inclusion in meetings, presentations, and eventsProvides guidance, coaching, training, and assistance to new, junior-level, and/or other EEO staffAssists in preparing and updating EEO policies, procedures, and related documentsEvaluates workforce training needs regarding antidiscrimination and antiharassment laws and policies, and develops and presents trainings for Metro employeesCompliance
Conducts complex studies and prepares reports to evaluate and monitor compliance with EEO-related statutes and regulations, Federal Transit Administration requirements, and Metro policies and proceduresAssists in preparing Metro's EEO Program, which Metro submits to the Federal Transit Administration every four yearsMonitors and supports Metro recruiting, hiring, and promotional processes to ensure nondiscrimination and promote outreach to historically disadvantaged groupsAssists in conducting workforce utilization analyses to monitor and address racial and gender disparitiesPresents information regarding Metro's EEO Program to management and employee groupsResponds to EEO-related inquiries from federal agenciesMonitors subrecipients of federal funds, including through site visits, to ensure compliance with EEO-related legal requirements and Metro policies and proceduresResearches EEO-related best practices of other transportation organizations in the public, private, and nonprofit sectorsInvestigations
Receives, reviews, and preliminarily assesses incoming discrimination, harassment, and retaliation complaintsConducts complex investigations and/or proposes informal resolutions in response to discrimination, harassment, and retaliation complaintsPrepares complex investigation reports that include factual findings and determinations of EEO policy violationsDevelops and presents recommendations for addressing EEO policy violations through employee discipline, training, and/or other methodsRefers any non-EEO allegations to the appropriate department when presented in the complaint or during an investigationRemains up to date on investigative techniques and best practices in such areas as interview skills, report writing, and witness credibilityParticipates in mediation and conciliation efforts to resolve complaintsMay be required to perform other related job duties.Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:Education
Bachelor's Degree in Business, Public Administration, Communications, Criminology, Sociology, or a related fieldExperience
Three years of relevant experience implementing compliance programs and/or conducting investigations for civil rights programsCertifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPreferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.Experience preparing workplace investigation reports that include a description of relevant facts and an analysis of potential policy or legal violationsExperience conducting intakes of employee complaintsExperience using one or more case management applicationsKnowledge, Skills, and Abilities
Knowledge of
Theories, principles, practices, and legal authorities relating to civil rights compliance programs and/or investigationsCivil rights compliance requirements and training techniquesLabor relations, including collective bargaining agreementsTraining preparation and presentation techniquesInterview techniquesQuantitative and qualitative analytical toolsApplicable business software applications such as Microsoft Outlook, Word, and ExcelSkill in
Performing complex work in support of equal employment opportunity and civil rights administrationPreparing complex reports and correspondenceImplementing civil rights compliance programs and/or conducting civil rights or personnel investigationsCompiling and analyzing complex information and dataConducting interviewsInteracting professionally with internal and external stakeholders at various levelsAnalyzing complex situations, identifying problems, and recommending solutionsAssessing training needs and conducting training programsOperating a computer and other standard office equipmentAbility to
Understand and interpret applicable laws, rules, regulations, policies, procedures, and contracts (including collective bargaining agreements)Exercise sound judgment and creativity in reaching conclusions and making recommendationsOperate effectively with significant independenceMeet deadlines while managing a full case loadFollow oral and written instructionsLead work teams as assignedRepresent Metro before the public and other government agenciesAnalyze policies and collective bargaining agreements for relevance to complaint allegations, findings, and resolutionsEffectively participate in mediation and conciliation to resolve complaintsHandle highly confidential informationEffectively communicate verbally and writtenTravel to offsite locationsRead, write, speak, and understand EnglishSpecial Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.Working Conditions
Typical office settingClose exposure to computer monitors and video screenLocal travelPhysical Effort Required
Sitting at a desk or tableOperating and communicating through a telephone or other telecommunication deviceUsing a computer, keyboard, and mouse (or equivalent means) to perform necessary computer-based functions
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