administrative specialist

false false false EN-US JA AR-SAJob Title: administrative specialist

Department: Legal and Operations

Reports to: general counsel/director of operations

FLSA Status: non-exempt; part time

Location: Columbus, Ohio

This role will be part time, not to exceed 25 hours per week. The role will work in person at Delta Gamma Executive Offices in Columbus, Ohio. The ideal candidate will be available to work Wednesday-Friday each week. Flexibility is helpful.

Job Summary:

· To assist Fraternity and Foundation volunteers and staff with customer service needs, writing letters, producing reports, updating the membership database and other projects

· To build and maintain a strong working relationship with the Executive Offices staff, Council and Cabinet.

· To perform assigned duties in conformity with the Constitution and policies of the Delta Gamma Fraternity and Foundation.

Functions:

work with the Legal and Operations team to accomplish these functions. Leadership areas will be assigned by general counsel/director of operations.

· Answer inbound telephone calls with a focus on excellence in customer service and support.

· Greet visitors for the Fraternity, Foundation and Fraternity Housing Corporation.

· Manage check logs for the Fraternity.

· Assist with daily processing and distribution of mail.

· Complete mailings for Council, Cabinet, Foundation and staff, as necessary.

· Review and respond to emails sent to official Delta Gamma cover email addresses.

· Create and update logs of emails, member information, etc. as needed using Excel and/or Google docs.

· Make changes to the database by updating information by individual members, alumnae groups, electronically, or post office updates.

· Manage the official Delta Gamma LinkedIn account by responding to messages, approving requests to join and connecting with members.

· Assist IT department by changing and securing member logins and passwords over the phone.

· Assist with dues payment download from online payment portal and entry into Fraternity database.

· Assist with notification and distribution of collegiate chapter and individual alumnae awards.

· Assist with collegiate chapter event guidelines and Initiation approvals as needed.

· Assist Executive Director in tasks such as thank-you letters, acknowledgement letters, sympathy letters and flower orders.

· Additional responsibilities and projects to be determined by general counsel/director of operations and Executive Director.

Qualifications:

· Bachelor’s Degree is preferred or 1-2 years of relevant operations and customer service experience.

· Membership in Delta Gamma valued.

· Professional demeanor, with the ability to maintain highly confidential information and be customer service oriented.

· Strong attention to detail, ability to multi-task, with excellent verbal and written communication skills.

· Experience and confidence with MS-Office: Outlook, Word, Excel and PowerPoint.

09/2024