IT Helpdesk Specialist

IT Helpdesk SpecialistApply OnlineThe IT Frontline Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs.The ideal candidatewill have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail orientated, quick to learn new technologies and be able to handle multiple tasks simultaneously. Primary work hours are between 8AM and 5PM, with hours of operation between 8AM and 8PM EST.This position needs to be onsite in the office; it is possible to shift to a hybrid (1 or 2 days at home) at some point, but given the hands-on nature of this work, being onsite is important.As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.LocationPlano, TexasTravel0-5%ResponsibilitiesProvide end-user support for Tyler's internal customers via telephone, email, remote control and in-person.Maintain a high level of courteous customer service at all timesRespond to emails, phone calls, and instant messages from Tyler employees requesting help with computer related issuesLearn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processesAid the management team in conceptualizing updates and upgrades that will enhance Tyler's employee's experienceQualifications

Associates degree in computer science or equivalent experience/certificationDemonstrated or previous experience installing, configuring and supporting operating systems, PCs, printers, and other hardware with entry level knowledge of networking as well.Ability to prioritize and complete multiple tasks in a fast paced, technical environmentExcellent customer service, organizational, interpersonal and communication skillsPrior phone/customer service experience is keyAbility to work independently and in a team environmentDemonstrated ability to maintain a positive, professional attitude

Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your FamilyYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.Apply OnlineRequisition Number:2024-5378

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.