Client Services Consultant I

Provides day-to-day administration and management of at least one National Account client including: responding to client requests, acting as a liaison between the client and internal areas, contributing to project status and strategic planning meetings, coordinating client enrollment/benefit fairs, participating in client-driven audits and reviews, and leading client-driven projects and requests.This position is currently for an on-site CSA at Miami Dade Co Public Schools and the current assignment is to support this customer with their administration of MetLife’s benefit plans, as well as assisting their employees and beneficiaries who have benefit-related questions or need assistance in filing life claims.Key Responsibilities:Accountable for ongoing customer service delivery, satisfaction, and building a positive relationship with clients and partners; provides support to the financial team by assisting with billing and reporting.Partners with Proposal Unit to research and respond to RFP questionnaires.Aids in the implementation of new clients and the addition of MetLife product lines to existing clients.Assists in setting up product and client-specific processes and reports within internal systems. Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed.Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products.Performs other duties as assigned or required.Essential Business Experience and Technical Skills:Required:1-2+ years of relevant experience.Ability to communicate clearly both verbally and in writing.Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).Customer service and relationship management skills.Understanding of how to provide exceptional customer service and how to develop relationships.Must be able to handle multiple tasks, set schedules, and priorities to meet both internal and external deadlines.Proficient problem-solving skills.General understanding of the U.S. economy and employee benefits industry.Proficient with Microsoft Office software.High School Diploma or equivalent.Preferred:Bachelor’s DegreeBi-lingual in SpanishBenefits We Offer:Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife, and a 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance, and much more!About MetLife:Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.

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