Logo
AIG

Complex Claims Managing Director

AIG, Atlanta, Georgia, United States, 30383


At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Managing Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Manage, lead, and direct a team of 5-7 Adjusters/Complex Directors handling 1,000 (+) Complex Automobile and General Liability.Drive technical excellence in order to control indemnity and expense loss and litigation costs through timely and appropriate reserving, trial preparation and ultimate resolution claim closure.Collaborate with insureds, third party administrators, underwriters, and brokers to ensure all stakeholders are in agreement with the litigation strategy.Provide ongoing coaching/counseling to direct Analysts/Complex Directors to achieve technical excellence.Conduct periodic claim file audits of field claims practices and monitor results to help drive behavioral changes where appropriate.Monitor claim dashboards to help drive best claim practices to secure that the team is meeting company goals including improvement of total cost of claims.Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.Partner with TPA Governance and Relationship Management to help TPA’s and Insureds comply with claim handling and reporting guidelines.Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.

What you’ll need to succeed

Bachelor’s Degree or equivalent required. Multi-state adjuster licenses and/or JD highly preferred.Prior claims management experience desired.Must possess excellent interpersonal and organizational skills, and be able to handle multiple tasks and prioritize projects while managing competing priorities.Must be willing to work independently and as part of a team.Effective decision making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.Strong technical expertise interpreting insurance contracts.In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.Advanced analytical and problem solving skills.Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.

Ready to take your career to the next level? We would love to hear from you.

Functional Area:

CL - Claims

Estimated Travel Percentage (%):

Up to 25%

Relocation Provided:

No

AIG Claims, Inc.

#J-18808-Ljbffr