Federal Reserve Bank of Atlanta
Federal Reserve Financial Services Senior Vice President - Head of Operations
Federal Reserve Bank of Atlanta, Atlanta, Georgia, United States, 30383
CompanyFederal Reserve Bank of Atlanta
The FRFS enterprise has an exciting opportunity to be a part of the FRFS Payments Operations Senior Leadership Team (SLT) as the Senior Vice President and Head of Operations. In this role, the selected individual will report directly to the Chief of Payments Operations and will be an integral part of the team leading FRFS into the future. In partnership with the FRFS Payments Operations SLT, this senior officer will serve as the primary executive of business operations for FedNowSM, FedACH, Check Services, and Wholesale (Fedwire Funds, Securities, and the National Settlement Service). This officer will provide strategic leadership and operational oversight as it relates to the suite of application services, as well as other supported services.
We value the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.
About usFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire Funds and Securities, the National Settlement Service (NSS), FedCash, FedACH, Check Services, and the FedNow Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States.
Your role as Head of Operations
Contribute to the vision, strategy, values, and priorities that help the FRFS enterprise achieve its mission, as a member of the Payments Operations senior leadership team.
Provide direction and oversight to support the operation and monitoring for all payments and securities services processing applications along with all other supporting services. Ensure all operational performance and quality targets are achieved.
Advance comprehensive resiliency, business continuity, and incident, problem and knowledge management strategies for FRFS services.
Identify, justify, and support opportunities for continuous improvement and automation.
Identify, drive, and measure initiatives to advance the efficiency and effectiveness of 24 x 7 operations in a highly virtual and matrixed environment.
Provide input into the technology and product development pipeline and look for new ways to streamline and enhance customer experience.
Create a strong common culture that puts the customer first with a cohesive awareness and understanding of how our customers use our services.
Partner with all leaders within the FRFS and colleagues throughout the System in a collaborative manner, using influence and empathy to build relationships and trust.
Develop close relationships with key stakeholders and external partners to ensure contemporary thinking to align services with customer needs.
What we are looking for
Track record of successful leadership to drive results, and proactively manage change in a highly matrixed and virtual team.
Commitment to building a customer-centric culture through an enterprise approach to thinking, acting, and leading.
Excellent communication skills with senior leaders across the Federal Reserve System.
Thorough understanding of our suite of payment services.
Proficiency in rethinking business models or established practices.
Excellent change management skills.
Strong business acumen with ability to be a hands-on, visible, goal-oriented leader.
Strong collaboration skills and an interest in building trust at all levels of the organization.
Demonstrated success in working across a matrixed environment.
Strong champion of building a diverse and inclusive work environment.
Intellectually curious and agile, with demonstrated ability to experiment and lead innovation.
Minimum qualifications
Bachelor’s degree in business administration, or similar field of study, or equivalent work experience; MBA or similar post-graduate degree preferred.
Typically has 15+ years of progressive people and business leadership experience.
Experience in Federal Reserve Financial Services is strongly preferred.
Location
The selected candidate will reside within a reasonable commuting distance of the employing Reserve Bank.
The following Reserve Bank locations are preferred: Atlanta, Boston, Chicago, Kansas City, Minneapolis, New York, Richmond, and San Francisco.
Travel
Up to 30%
Total Rewards
Comprehensive healthcare options (Medical, Dental, and Vision).
401K match, and a fully funded pension plan.
Paid vacation and holidays; flexible work environment.
Generously subsidized public transportation.
Education Assistance Program.
Professional development programs, training and conferences.
And more…
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job.
The Federal Reserve Bank of Atlanta is an equal opportunity employer.
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The FRFS enterprise has an exciting opportunity to be a part of the FRFS Payments Operations Senior Leadership Team (SLT) as the Senior Vice President and Head of Operations. In this role, the selected individual will report directly to the Chief of Payments Operations and will be an integral part of the team leading FRFS into the future. In partnership with the FRFS Payments Operations SLT, this senior officer will serve as the primary executive of business operations for FedNowSM, FedACH, Check Services, and Wholesale (Fedwire Funds, Securities, and the National Settlement Service). This officer will provide strategic leadership and operational oversight as it relates to the suite of application services, as well as other supported services.
We value the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.
About usFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire Funds and Securities, the National Settlement Service (NSS), FedCash, FedACH, Check Services, and the FedNow Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States.
Your role as Head of Operations
Contribute to the vision, strategy, values, and priorities that help the FRFS enterprise achieve its mission, as a member of the Payments Operations senior leadership team.
Provide direction and oversight to support the operation and monitoring for all payments and securities services processing applications along with all other supporting services. Ensure all operational performance and quality targets are achieved.
Advance comprehensive resiliency, business continuity, and incident, problem and knowledge management strategies for FRFS services.
Identify, justify, and support opportunities for continuous improvement and automation.
Identify, drive, and measure initiatives to advance the efficiency and effectiveness of 24 x 7 operations in a highly virtual and matrixed environment.
Provide input into the technology and product development pipeline and look for new ways to streamline and enhance customer experience.
Create a strong common culture that puts the customer first with a cohesive awareness and understanding of how our customers use our services.
Partner with all leaders within the FRFS and colleagues throughout the System in a collaborative manner, using influence and empathy to build relationships and trust.
Develop close relationships with key stakeholders and external partners to ensure contemporary thinking to align services with customer needs.
What we are looking for
Track record of successful leadership to drive results, and proactively manage change in a highly matrixed and virtual team.
Commitment to building a customer-centric culture through an enterprise approach to thinking, acting, and leading.
Excellent communication skills with senior leaders across the Federal Reserve System.
Thorough understanding of our suite of payment services.
Proficiency in rethinking business models or established practices.
Excellent change management skills.
Strong business acumen with ability to be a hands-on, visible, goal-oriented leader.
Strong collaboration skills and an interest in building trust at all levels of the organization.
Demonstrated success in working across a matrixed environment.
Strong champion of building a diverse and inclusive work environment.
Intellectually curious and agile, with demonstrated ability to experiment and lead innovation.
Minimum qualifications
Bachelor’s degree in business administration, or similar field of study, or equivalent work experience; MBA or similar post-graduate degree preferred.
Typically has 15+ years of progressive people and business leadership experience.
Experience in Federal Reserve Financial Services is strongly preferred.
Location
The selected candidate will reside within a reasonable commuting distance of the employing Reserve Bank.
The following Reserve Bank locations are preferred: Atlanta, Boston, Chicago, Kansas City, Minneapolis, New York, Richmond, and San Francisco.
Travel
Up to 30%
Total Rewards
Comprehensive healthcare options (Medical, Dental, and Vision).
401K match, and a fully funded pension plan.
Paid vacation and holidays; flexible work environment.
Generously subsidized public transportation.
Education Assistance Program.
Professional development programs, training and conferences.
And more…
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job.
The Federal Reserve Bank of Atlanta is an equal opportunity employer.
#J-18808-Ljbffr