Featurespace
Strategic Enterprise Client Director
Featurespace, Denver, Colorado, United States, 80285
The Opportunity
In your role as
Strategic Enterprise Client Director , you will help us achieve our goals and deliver success on behalf of our customers by:
Contributing to the achievement of yearly revenue targets and overall growth plans for your assigned portfolio of accounts
Ensuring that each account or product managed by you meets the revenue expectations set annually
Guaranteeing client satisfaction targets are met across all products and/or accounts under your management
Assisting in the development of account strategy, planning, and management to align with the mutual business goals of the client and Featurespace
Providing insights and top-level direction to clients as an expert in their business on the fraud/risk area
Collaborating internally and externally to facilitate engagement between clients and Featurespace and building strong relationships with client C-Suite and senior management
Assisting in ensuring timely renewal of client contracts within your account and/or portfolio of accounts
Our US-based team is distributed across the country, but for this role, you will ideally be comfortable coming into the client’s office in
Denver
regularly.
Day to Day
Contribute to the full commercial responsibility (P&L) for Professional Services to existing customers within your portfolio
Understand customers’ business and overall strategy and providing strategic thinking and advisory support
Support forecasting on Expansion/Professional Services opportunities pipeline, revenue forecast, and potential risks
Engage and operate at the senior level within your assigned accounts
Collaborate with internal teams to ensure customer needs are met and new opportunities are accurately scoped, resourced, delivered, and billed
Coordinate client risk assessments and compliance reviews on assigned accounts
Contribute to the creation and execution of strategic account plans for assigned accounts
About you
Must haves:
Extensive demonstrable experience as an Account Manager / Customer Success Manager / Director in the Fraud and Risk Space
Experience managing and negotiating with client stakeholders within complex, global, financial institutions accounts
Domain expertise in fraud, financial crime, payment, and risk
Experience in creating, selling, scoping, and overseeing the delivery of cross-sell, Professional Services, and Analytics packages
Knowledge of Fraud, Payments, and Banking industries
Bachelor’s degree (or equivalent) or significant relevant experience
Exceptional relationship-building and negotiation skills
Inspirational presentation and communication skills
Adaptability and ability to navigate complex projects
Coachability and willingness to support others
Competence in connecting Featurespace to customer requirements or extensive industry experience
Flexibility to travel as required
Equal Opportunities
Here at Featurespace, we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.
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In your role as
Strategic Enterprise Client Director , you will help us achieve our goals and deliver success on behalf of our customers by:
Contributing to the achievement of yearly revenue targets and overall growth plans for your assigned portfolio of accounts
Ensuring that each account or product managed by you meets the revenue expectations set annually
Guaranteeing client satisfaction targets are met across all products and/or accounts under your management
Assisting in the development of account strategy, planning, and management to align with the mutual business goals of the client and Featurespace
Providing insights and top-level direction to clients as an expert in their business on the fraud/risk area
Collaborating internally and externally to facilitate engagement between clients and Featurespace and building strong relationships with client C-Suite and senior management
Assisting in ensuring timely renewal of client contracts within your account and/or portfolio of accounts
Our US-based team is distributed across the country, but for this role, you will ideally be comfortable coming into the client’s office in
Denver
regularly.
Day to Day
Contribute to the full commercial responsibility (P&L) for Professional Services to existing customers within your portfolio
Understand customers’ business and overall strategy and providing strategic thinking and advisory support
Support forecasting on Expansion/Professional Services opportunities pipeline, revenue forecast, and potential risks
Engage and operate at the senior level within your assigned accounts
Collaborate with internal teams to ensure customer needs are met and new opportunities are accurately scoped, resourced, delivered, and billed
Coordinate client risk assessments and compliance reviews on assigned accounts
Contribute to the creation and execution of strategic account plans for assigned accounts
About you
Must haves:
Extensive demonstrable experience as an Account Manager / Customer Success Manager / Director in the Fraud and Risk Space
Experience managing and negotiating with client stakeholders within complex, global, financial institutions accounts
Domain expertise in fraud, financial crime, payment, and risk
Experience in creating, selling, scoping, and overseeing the delivery of cross-sell, Professional Services, and Analytics packages
Knowledge of Fraud, Payments, and Banking industries
Bachelor’s degree (or equivalent) or significant relevant experience
Exceptional relationship-building and negotiation skills
Inspirational presentation and communication skills
Adaptability and ability to navigate complex projects
Coachability and willingness to support others
Competence in connecting Featurespace to customer requirements or extensive industry experience
Flexibility to travel as required
Equal Opportunities
Here at Featurespace, we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.
#J-18808-Ljbffr