Levy
Director of Food and Beverage - Moda Center
Levy, Portland, Oregon, United States, 97204
Salary: $90,000-$100,000
Other Forms of Compensation:
Pay Grade:
15
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job SummaryBased at the Moda Center, home of the Portland Trail Blazers and premier concerts, the Director of Premium role will be responsible for managing the Premium department (Suites, Clubs, Catering and Restaurants) to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background, with experience in a sports & entertainment environment.
Detailed Responsibilities
Overseeing all aspects of premium operations
Discuss, implement/create, and elevate the premium experience
Possesses a strong personality for holding managers accountable to vision and process
Comfortable with adopting the innovative mindset
Ensuring the recruitment and training of team members in our standards and procedures
Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
Implements "High Touch" style for increasing guest experience
Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
Building relationships with regular guests and suite holders
Partnering with the culinary team to oversee the development of menus for all premium spaces
Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
Ensuring all aspects of premium operations are in line with Levy’s Core Signature standards
Attending BEO meetings to plan for upcoming events
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
Ensuring compliance with all Payment Card Information rules
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Managing team member breaks
Overseeing recruitment activities for team members
Holding pre-shift meetings to set the tone for events
Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
Overseeing service standards during events to ensure a high standard of guest experience
Ensuring accurate end of month inventory completion
Managing and resolving guest complaints
Managing the onboarding of new management employees in line with our #bestdayever process
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Other responsibilities and duties as assigned
Supporting other locations/properties as needed
Skills and Experience
5+ years of experience in a food and beverage operational position
Experience in a sports & entertainment environment is required
Bachelor’s degree in hospitality management is preferred
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out:
Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
#J-18808-Ljbffr
Other Forms of Compensation:
Pay Grade:
15
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job SummaryBased at the Moda Center, home of the Portland Trail Blazers and premier concerts, the Director of Premium role will be responsible for managing the Premium department (Suites, Clubs, Catering and Restaurants) to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background, with experience in a sports & entertainment environment.
Detailed Responsibilities
Overseeing all aspects of premium operations
Discuss, implement/create, and elevate the premium experience
Possesses a strong personality for holding managers accountable to vision and process
Comfortable with adopting the innovative mindset
Ensuring the recruitment and training of team members in our standards and procedures
Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
Implements "High Touch" style for increasing guest experience
Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
Building relationships with regular guests and suite holders
Partnering with the culinary team to oversee the development of menus for all premium spaces
Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
Ensuring all aspects of premium operations are in line with Levy’s Core Signature standards
Attending BEO meetings to plan for upcoming events
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
Ensuring compliance with all Payment Card Information rules
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Managing team member breaks
Overseeing recruitment activities for team members
Holding pre-shift meetings to set the tone for events
Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
Overseeing service standards during events to ensure a high standard of guest experience
Ensuring accurate end of month inventory completion
Managing and resolving guest complaints
Managing the onboarding of new management employees in line with our #bestdayever process
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Other responsibilities and duties as assigned
Supporting other locations/properties as needed
Skills and Experience
5+ years of experience in a food and beverage operational position
Experience in a sports & entertainment environment is required
Bachelor’s degree in hospitality management is preferred
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out:
Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
#J-18808-Ljbffr