Unisys
Field Support Team Lead Consultant- Omaha
Unisys, Omaha, Nebraska, us, 68197
What success looks like in this role:
Supports a client company’s VIP user base by applying exceptional technical and interpersonal skills.
May function as team or site leader providing direction to other technicians.
Provides support for software, hardware and networking support for desktops, laptops and servers.
May have project management responsibilities for some projects.
Installs and maintains PCs and associated software, networks, servers and peripherals.
Supports network products from operational and maintenance perspectives.
Performs installs, moves, adds and changes as required.
Tests and certifies PCs, networks, servers and client approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
You will be successful in this role if you have:
High degree of interpersonal skills and demonstrated capability and experience supporting VIP clients.
Ability to manage small teams of technicians via an indirect management style.
Troubleshooting software and hardware problems.
Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
Excellent analytical and client communication skills, ability to use considerable judgment and initiative with the ability to recommend solutions.
Must Have:
Team Management/Project management experience.
Duties will include walking from one end of the facility to another, sitting, standing, climbing, squatting, cabling, etc. Should be able to complete all of these tasks with reasonable accommodations.
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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Supports a client company’s VIP user base by applying exceptional technical and interpersonal skills.
May function as team or site leader providing direction to other technicians.
Provides support for software, hardware and networking support for desktops, laptops and servers.
May have project management responsibilities for some projects.
Installs and maintains PCs and associated software, networks, servers and peripherals.
Supports network products from operational and maintenance perspectives.
Performs installs, moves, adds and changes as required.
Tests and certifies PCs, networks, servers and client approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
You will be successful in this role if you have:
High degree of interpersonal skills and demonstrated capability and experience supporting VIP clients.
Ability to manage small teams of technicians via an indirect management style.
Troubleshooting software and hardware problems.
Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
Excellent analytical and client communication skills, ability to use considerable judgment and initiative with the ability to recommend solutions.
Must Have:
Team Management/Project management experience.
Duties will include walking from one end of the facility to another, sitting, standing, climbing, squatting, cabling, etc. Should be able to complete all of these tasks with reasonable accommodations.
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
#J-18808-Ljbffr