Girl Scouts of Central California South
Chief of Staff
Girl Scouts of Central California South, Fresno, California, United States, 93650
Girl Scouts of Central California South builds girls of courage, confidence and character who make the world a better place. A large nonprofit organization serving the Central Valley and surrounding communities, GSCCS provides experiences to 15,000 members annually through the support of volunteers and corporate and community partners across 5 counties. Achieving our mission requires a high-functioning leadership team to manage multiple, competing priorities among key stakeholder groups. The Chief of Staff enables this coordination, directly supporting the CEO and serving as a liaison to the Board under the CEO’s direction. As a member of the executive team, this role serves as a key partner to all senior leaders of the organization, ensuring smooth operations within the leadership team and assisting with top organizational priorities.
The Chief of Staff is a highly-visible strategic partner to the leadership team and serves as the deputy to the CEO in their absence, ensuring smooth operations and efficient communication. This role enables the success of the CEO, from the smallest details of scheduling, travel, and communications to the largest priorities in fundraising commitments, strategic projects, and board responsibilities. As the liaison to the Board of Directors, this role works directly with the Board Chair, committee chairs, and board members to plan meetings, coordinate key communications between the Office of the CEO and Board, and meet established timelines. As a conduit to the Girl Scout Movement, the Chief of Staff will collaborate and coordinate with fellow Girl Scout councils across the country on meetings and projects, support the coordination of Girl Scout councils in the state of California, and carry out responsibilities required from Girl Scouts of the USA.
With oversight over human resources and as the primary strategic leader on staff culture, this role is the central decision-maker on HR policy and offers support to staff members and managers to ensure their success. In shepherding hiring, onboarding, and offboarding processes, this role is the first and last team member our staff experience during their time with GSCCS, setting the tone for our culture and staff success. This role requires a high degree of discretion, managing sensitive information, and a keen attention to detail. The Chief of Staff will enjoy a work week that rarely looks the same and involves varied stakeholders across central California.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Administrative Coordination
Responsible for management of all Council facilities including maintenance, upgrades, and improvements.
Financial management of the Office of the CEO, including managing the budget, monthly expenses, and department forecasts.
Support a vibrant culture among the leadership team, managing the attendance of team members to girl and volunteer events, planning staff meetings and retreats, and overseeing staff communication.
Coordinate the annual review process for the executive team.
Human Resources
Serve as the primary liaison with external HR consultants and Council attorneys in the development and implementation of HR policy and programs – from recruitment and onboarding to employee relations and offboarding – ensuring GSCCS compliance with all applicable laws and standards.
Administer and champion Predictive Index across all recruitments and for use in team development and performance management.
Oversee a holistic performance management process, offering annual training for managers and staff and supporting the culture of coaching and support embedded in the mission of Girl Scouts.
Serve as a third-party support for internal staff conflict, assisting with mediation, employee relations, and, when necessary, performance improvement.
Coordinate the total rewards program for GSCCS with external vendors and providers, including providing opportunities to communicate benefit plans to staff, evaluate plan competitiveness, and maintain partner relationships.
Board and Project Leadership
Serve as the primary liaison with the Board of Directors on behalf of the executive team, managing meetings, agendas, committee rosters, and all assets, ensuring timely delivery and communication to board members.
Manage the online portal for the Board of Directors, ensuring appropriate access to staff and board members, organizing information, and troubleshooting when necessary.
Serve as a conduit to Girl Scouts of the USA and cohorts of sister Girl Scout councils across the state, coordinating meetings, projects, and responsibilities.
Manage meeting logistics, schedules, and communications on behalf of the CEO, including large internal meetings such as team retreats and external meetings such as committees.
Serve as a project lead on behalf of the CEO to coordinate across departments, understanding and driving a team toward his vision.
Facilities Management
Responsible for management of all Council facilities including maintenance, upgrades, and improvements.
Coordinates issuance and control of keys and alarm codes for all users including staff and volunteers.
Provides administrative direction on office management matters, such as office supplies ordering, facilities scheduling, and similar activities.
Primary liaison with technology consultants and third-party vendors.
Volunteer Management
Serves as the Custodian of Records with the Department of Justice LiveScan program.
Responsible for legal compliance of GSCCS volunteers, including reviewing results of LiveScan background checks and communicating decisions or updates with necessary staff and volunteers.
Manages escalated volunteer conduct investigations as needed, working with the executive leaders in Mission Delivery, Finance, and other areas to ensure a safe and secure workplace and equitable volunteer experience.
SKILLS AND QUALIFICATIONS:
Education: Bachelor’s Degree or equivalent years of experience.
Years of Experience: 3-5 years working in support of an executive officer or human resources capacity.
Skills Requirements:
Excellent written and verbal communication skills for internal and external audiences.
Excellent attention to detail, including creating organizational systems to ensure smooth office operations, organizing and running meetings, managing calendars and comms.
Excellent project management skills with experience coordinating across multiple teams or organizations to carry out a task.
Demonstrated expertise in human resources or people management.
Skills in online tools such as Microsoft Office365, CRM technologies such as Salesforce, and HRIS tools such as Paylocity.
Skills in creating and editing assets such as written reports and memos, internal and external PowerPoint presentations, and basic Excel documents for budgets.
Skills in calendar, travel, and communication logistics for executive leaders.
Behavior Requirements:
Ability to foster a fun, collaborative atmosphere in a high-performing executive team.
Ability to establish trust, transparency, and mutual respect in working relationships.
Ability to foster a culture of inclusivity for all constituents including internal staff, community and corporate partners, and members.
Ability to communicate complex information to multiple audiences.
Ability to discern priorities for an executive leader and organize her calendar, communications, and commitments around those priorities.
Ability to coordinate projects across multiple teams or organizations.
Ability to utilize discretion in handling and communicating sensitive information.
Certificates, Licenses, Registrations
Valid California state driver’s license.
HR certification preferred.
Successful completion of a LiveScan Background Check required.
Successful completion of Mandated Reporter Training required.
Willingness to become a member of Girl Scouts of the USA required.
Access to reliable transportation.
Desired Qualifications:
Knowledge of Girl Scout mission, standards, systems, and programs.
Bilingual in English/Spanish.
EVENTS:
At GSCCS we pride ourselves in being a part of individual teams but also as a collective team. We have a select number of events throughout the year that require the team’s collaboration. Participation in employee and volunteer events across departments.
SELECTIVE ABILITIES & PHYSICAL DEMANDS:
The incumbent must be able to possess the following qualifications in order to be offered and/or maintain employment in this position.
Physical ability to frequently stop, kneel, bend, crouch, and reach overhead.
Use of light force to lift, carry, push, pull or move objects up to 20 pounds, frequent weekends and evenings/nights.
This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time.
Willingness and ability to work flexible schedule.
Frequent weekends and evenings.
Must be able to speak and communicate clearly, such as in public speaking engagements.
Other demands, as determined by council.
WORK ENVIRONMENT:
The employee will work in an office environment and in close quarters with other staff and clients. The noise level in the work environment varies from moderate to loud; hectic situations can occur characteristic to working with infants, toddlers and parents in need. Exposure to odors such and scents are common. Occasional exposure to adverse environmental conditions may occur.
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The Chief of Staff is a highly-visible strategic partner to the leadership team and serves as the deputy to the CEO in their absence, ensuring smooth operations and efficient communication. This role enables the success of the CEO, from the smallest details of scheduling, travel, and communications to the largest priorities in fundraising commitments, strategic projects, and board responsibilities. As the liaison to the Board of Directors, this role works directly with the Board Chair, committee chairs, and board members to plan meetings, coordinate key communications between the Office of the CEO and Board, and meet established timelines. As a conduit to the Girl Scout Movement, the Chief of Staff will collaborate and coordinate with fellow Girl Scout councils across the country on meetings and projects, support the coordination of Girl Scout councils in the state of California, and carry out responsibilities required from Girl Scouts of the USA.
With oversight over human resources and as the primary strategic leader on staff culture, this role is the central decision-maker on HR policy and offers support to staff members and managers to ensure their success. In shepherding hiring, onboarding, and offboarding processes, this role is the first and last team member our staff experience during their time with GSCCS, setting the tone for our culture and staff success. This role requires a high degree of discretion, managing sensitive information, and a keen attention to detail. The Chief of Staff will enjoy a work week that rarely looks the same and involves varied stakeholders across central California.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Administrative Coordination
Responsible for management of all Council facilities including maintenance, upgrades, and improvements.
Financial management of the Office of the CEO, including managing the budget, monthly expenses, and department forecasts.
Support a vibrant culture among the leadership team, managing the attendance of team members to girl and volunteer events, planning staff meetings and retreats, and overseeing staff communication.
Coordinate the annual review process for the executive team.
Human Resources
Serve as the primary liaison with external HR consultants and Council attorneys in the development and implementation of HR policy and programs – from recruitment and onboarding to employee relations and offboarding – ensuring GSCCS compliance with all applicable laws and standards.
Administer and champion Predictive Index across all recruitments and for use in team development and performance management.
Oversee a holistic performance management process, offering annual training for managers and staff and supporting the culture of coaching and support embedded in the mission of Girl Scouts.
Serve as a third-party support for internal staff conflict, assisting with mediation, employee relations, and, when necessary, performance improvement.
Coordinate the total rewards program for GSCCS with external vendors and providers, including providing opportunities to communicate benefit plans to staff, evaluate plan competitiveness, and maintain partner relationships.
Board and Project Leadership
Serve as the primary liaison with the Board of Directors on behalf of the executive team, managing meetings, agendas, committee rosters, and all assets, ensuring timely delivery and communication to board members.
Manage the online portal for the Board of Directors, ensuring appropriate access to staff and board members, organizing information, and troubleshooting when necessary.
Serve as a conduit to Girl Scouts of the USA and cohorts of sister Girl Scout councils across the state, coordinating meetings, projects, and responsibilities.
Manage meeting logistics, schedules, and communications on behalf of the CEO, including large internal meetings such as team retreats and external meetings such as committees.
Serve as a project lead on behalf of the CEO to coordinate across departments, understanding and driving a team toward his vision.
Facilities Management
Responsible for management of all Council facilities including maintenance, upgrades, and improvements.
Coordinates issuance and control of keys and alarm codes for all users including staff and volunteers.
Provides administrative direction on office management matters, such as office supplies ordering, facilities scheduling, and similar activities.
Primary liaison with technology consultants and third-party vendors.
Volunteer Management
Serves as the Custodian of Records with the Department of Justice LiveScan program.
Responsible for legal compliance of GSCCS volunteers, including reviewing results of LiveScan background checks and communicating decisions or updates with necessary staff and volunteers.
Manages escalated volunteer conduct investigations as needed, working with the executive leaders in Mission Delivery, Finance, and other areas to ensure a safe and secure workplace and equitable volunteer experience.
SKILLS AND QUALIFICATIONS:
Education: Bachelor’s Degree or equivalent years of experience.
Years of Experience: 3-5 years working in support of an executive officer or human resources capacity.
Skills Requirements:
Excellent written and verbal communication skills for internal and external audiences.
Excellent attention to detail, including creating organizational systems to ensure smooth office operations, organizing and running meetings, managing calendars and comms.
Excellent project management skills with experience coordinating across multiple teams or organizations to carry out a task.
Demonstrated expertise in human resources or people management.
Skills in online tools such as Microsoft Office365, CRM technologies such as Salesforce, and HRIS tools such as Paylocity.
Skills in creating and editing assets such as written reports and memos, internal and external PowerPoint presentations, and basic Excel documents for budgets.
Skills in calendar, travel, and communication logistics for executive leaders.
Behavior Requirements:
Ability to foster a fun, collaborative atmosphere in a high-performing executive team.
Ability to establish trust, transparency, and mutual respect in working relationships.
Ability to foster a culture of inclusivity for all constituents including internal staff, community and corporate partners, and members.
Ability to communicate complex information to multiple audiences.
Ability to discern priorities for an executive leader and organize her calendar, communications, and commitments around those priorities.
Ability to coordinate projects across multiple teams or organizations.
Ability to utilize discretion in handling and communicating sensitive information.
Certificates, Licenses, Registrations
Valid California state driver’s license.
HR certification preferred.
Successful completion of a LiveScan Background Check required.
Successful completion of Mandated Reporter Training required.
Willingness to become a member of Girl Scouts of the USA required.
Access to reliable transportation.
Desired Qualifications:
Knowledge of Girl Scout mission, standards, systems, and programs.
Bilingual in English/Spanish.
EVENTS:
At GSCCS we pride ourselves in being a part of individual teams but also as a collective team. We have a select number of events throughout the year that require the team’s collaboration. Participation in employee and volunteer events across departments.
SELECTIVE ABILITIES & PHYSICAL DEMANDS:
The incumbent must be able to possess the following qualifications in order to be offered and/or maintain employment in this position.
Physical ability to frequently stop, kneel, bend, crouch, and reach overhead.
Use of light force to lift, carry, push, pull or move objects up to 20 pounds, frequent weekends and evenings/nights.
This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time.
Willingness and ability to work flexible schedule.
Frequent weekends and evenings.
Must be able to speak and communicate clearly, such as in public speaking engagements.
Other demands, as determined by council.
WORK ENVIRONMENT:
The employee will work in an office environment and in close quarters with other staff and clients. The noise level in the work environment varies from moderate to loud; hectic situations can occur characteristic to working with infants, toddlers and parents in need. Exposure to odors such and scents are common. Occasional exposure to adverse environmental conditions may occur.
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