Northwestern University
Program Coordinator Sr
Northwestern University, Chicago, Illinois, United States, 60290
The Department of Medical Education is the unifying force behind all health professions educational programming, innovation and scholarship at Northwestern University Feinberg School of Medicine and its affiliated institutions. The Department encompasses many of the programs that make Feinberg unique and extraordinary, and central to its mission is the support, development and recognition of Feinberg faculty members in their roles as educators.
The Sr. Program Coordinator provides direction in reviewing & recommending strategy, policy & procedure designed to enhance excellence within the Department of Medical Education and its education units. Ensures the effective, compliant & efficient management of operational and business functions in support of the Department’s mission & in coordination with central offices such as HR, Budget, Facilities, IT & Provost. Represents the Department on internal & external administrative affairs by recommending alternatives & suggestions.
The Sr. Program Coordinator is the primary administrator, supporting both the Master of Science in Health Professions Education (MS-HPE) program and Feinberg Academy of Medical Educators (FAME), as well as health professions education initiatives, events and programs across Feinberg, and special projects for the Department.
Specific Responsibilities:
Administration
Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
Develops, maintains & reports on quantitative and qualitative performance measures.
Oversees documentation of agreements between NU and partner organizations, ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.
Acts as liaison to IT to ensure technology systems are properly installed & maintained & meet the informational, analytical & computing needs of users.
Ensures necessary hardware, software & network infrastructure services are appropriated from central or internal IT.
Issues work order requests for maintenance, repairs & upgrades.
Budget & Finance
Oversees accurate, efficient and compliant workflow of all transactional processes across areas/units.
Creates & oversees finances, budget, associated analysis & reports.
Creates/enhances internal daily, monthly & annual processes & training.
Reviews exceptions forms and reimbursements that require special attention.
Develops fees, charges, recharge rates, etc. for services.
Approves funds reallocation within budget as necessary & appropriate.
Recommends changes to tools to improve analysis, forecasting, modeling & reporting & ultimately quality of financial information & analyses provided to management for planning, evaluating & controlling operations.
Communication, Outreach & Recruitment
Ensures program/project success in regard to revenue & expense goals including recruitment, participation, etc.
Identifies opportunities and strategies for short- and long-term growth & expansion.
Creates & implements program/project brand identity and marketing & advertising strategy.
Oversees marketing of new and current programs, working with partner institutions & media to ensure marketing plan effectively targets applicants, sponsors, etc.
Ensures that all advertising and marketing materials accurately represent programs.
Pursues opportunities for alumni contact & solicitation.
Evaluation
Manages development and maintenance of evaluation processes including associated metrics and key performance indicators.
Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.
Collaborates with internal/external partners to implement changes designed to improve/increase program/project goals/objectives
Events
Manages programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
Faculty Support
Manages recruitment of faculty.
Provides logistical/operational recommendation for management of faculty appointments, credentialing & exit (retirement & termination) processes.
Applies policies, recommends changes, implements new & ensures consistent interpretation.
Manages all aspects of faculty administrative tasks (colloquium, seminar, travel, faculty COI survey, annual report, ) ensuring optimal faculty support.
Grants & Contracts
Supervises professional research administration support staff in order to facilitate & enhance all administrative grant processes & related compliance.
Responsible for pre- & post-award administration; may be completed by research administrators.
Builds relationships with Principal Investigators (PIs) & NU research associated offices
Transfers knowledge & advises on research policy & procedure.
Supervises payroll administration for research appointments
Human Resources
Recommends organizational structures to align with strategic mission.
Supervises implementation of human resource programs, policies, procedures & talent management lifecycle & related mentoring & training.
Manages recruitment & selection process; Performance Excellence plan for each employee; & merit increase process.
Supervises & provides consultation regarding complex performance problems & issues; administers leaves; approves timesheets & oversees completion of annual staff Conflict of Interest survey.
Applies HR policy to maximize effectiveness of HR administration to meet strategic plan objectives.
Program Development
Researches competitor, and state-of-the art developments to enhance, improve, and innovate program curricula and delivery to better meet goals & objectives.
Coordinates with program/project sponsors on the delivery of all onsite instruction and provision of logistical support.
Recruits, trains and assigns faculty/instructors to teach programs.
Supervises creation of components, including curriculum development, lectures, conferences, seminars, support groups, etc.
Oversee development and implementation of new program/project initiatives.
Manages relationships with partners, foundations, etc. and coordinates logistical support
Continually assesses and innovates program/project to achieve educational goals.
Develops strategy for program/project growth and expansion.
Regulatory Compliance
Manages development & implementation of processes & procedures for all safety, security & compliance programs.
Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
Develops the creation &/or implementation of associated training.
Strategic Planning
Manages & implements strategic plans.
Reviews plans, meets with leadership & key faculty & staff.
Provides advice & counsel & recommends changes & improvements to functional operations to better meet organizational needs & objectives.
Student Support
Manages recruitment, application evaluation, interview, selection and notification of students or participants.
Implements admissions criteria in accordance with associated NU policy.
Supervises student orientation, registration, student life, graduation, etc.
Supervises student matters, such as academic probation and other issues escalated from staff.
Implements an advising system to support all students, including working directly with prospective and enrolled students on issues ranging from qualifications for enrollment, course and placement planning, as well as career planning.
Implements a department strategy for structure, process, & staff support of students.
Prepares academic year course schedule; monitors course registration & enrollments.
Supervises
Supervises 1-2 staff
Performs other duties as assigned.
Minimum Qualifications:
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
2 years program/project administration or other relevant experience.
Minimum Competencies:
Strong interpersonal, communication, organizational, and customer service skills.
Strong computer skills, especially with word processing, and spreadsheets.
Ability to troubleshoot, problem-solve, multitask, and prioritize work assignments.
Ability to work with limited supervision, project a professional demeanor and attention to detail.
Preferred Qualifications:
The preferred qualifications include: bachelor degree in education, business or social sciences or the equivalent combination of education, training and experience from which comparable skills can be acquired.
Experience in an academic institution with medical education
Experience with credentialing or compliance.
Experience with online learning management systems.
Benefits:At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at
https://www.northwestern.edu/hr/benefits/index.html
to learn more.
Work-Life and Wellness:Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at
https://www.northwestern.edu/hr/benefits/work-life/index.html
to learn more.
Professional Growth & Development:Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at
https://www.northwestern.edu/hr/learning/index.html
to learn more.
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
#J-18808-Ljbffr
The Sr. Program Coordinator provides direction in reviewing & recommending strategy, policy & procedure designed to enhance excellence within the Department of Medical Education and its education units. Ensures the effective, compliant & efficient management of operational and business functions in support of the Department’s mission & in coordination with central offices such as HR, Budget, Facilities, IT & Provost. Represents the Department on internal & external administrative affairs by recommending alternatives & suggestions.
The Sr. Program Coordinator is the primary administrator, supporting both the Master of Science in Health Professions Education (MS-HPE) program and Feinberg Academy of Medical Educators (FAME), as well as health professions education initiatives, events and programs across Feinberg, and special projects for the Department.
Specific Responsibilities:
Administration
Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
Develops, maintains & reports on quantitative and qualitative performance measures.
Oversees documentation of agreements between NU and partner organizations, ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.
Acts as liaison to IT to ensure technology systems are properly installed & maintained & meet the informational, analytical & computing needs of users.
Ensures necessary hardware, software & network infrastructure services are appropriated from central or internal IT.
Issues work order requests for maintenance, repairs & upgrades.
Budget & Finance
Oversees accurate, efficient and compliant workflow of all transactional processes across areas/units.
Creates & oversees finances, budget, associated analysis & reports.
Creates/enhances internal daily, monthly & annual processes & training.
Reviews exceptions forms and reimbursements that require special attention.
Develops fees, charges, recharge rates, etc. for services.
Approves funds reallocation within budget as necessary & appropriate.
Recommends changes to tools to improve analysis, forecasting, modeling & reporting & ultimately quality of financial information & analyses provided to management for planning, evaluating & controlling operations.
Communication, Outreach & Recruitment
Ensures program/project success in regard to revenue & expense goals including recruitment, participation, etc.
Identifies opportunities and strategies for short- and long-term growth & expansion.
Creates & implements program/project brand identity and marketing & advertising strategy.
Oversees marketing of new and current programs, working with partner institutions & media to ensure marketing plan effectively targets applicants, sponsors, etc.
Ensures that all advertising and marketing materials accurately represent programs.
Pursues opportunities for alumni contact & solicitation.
Evaluation
Manages development and maintenance of evaluation processes including associated metrics and key performance indicators.
Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.
Collaborates with internal/external partners to implement changes designed to improve/increase program/project goals/objectives
Events
Manages programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
Faculty Support
Manages recruitment of faculty.
Provides logistical/operational recommendation for management of faculty appointments, credentialing & exit (retirement & termination) processes.
Applies policies, recommends changes, implements new & ensures consistent interpretation.
Manages all aspects of faculty administrative tasks (colloquium, seminar, travel, faculty COI survey, annual report, ) ensuring optimal faculty support.
Grants & Contracts
Supervises professional research administration support staff in order to facilitate & enhance all administrative grant processes & related compliance.
Responsible for pre- & post-award administration; may be completed by research administrators.
Builds relationships with Principal Investigators (PIs) & NU research associated offices
Transfers knowledge & advises on research policy & procedure.
Supervises payroll administration for research appointments
Human Resources
Recommends organizational structures to align with strategic mission.
Supervises implementation of human resource programs, policies, procedures & talent management lifecycle & related mentoring & training.
Manages recruitment & selection process; Performance Excellence plan for each employee; & merit increase process.
Supervises & provides consultation regarding complex performance problems & issues; administers leaves; approves timesheets & oversees completion of annual staff Conflict of Interest survey.
Applies HR policy to maximize effectiveness of HR administration to meet strategic plan objectives.
Program Development
Researches competitor, and state-of-the art developments to enhance, improve, and innovate program curricula and delivery to better meet goals & objectives.
Coordinates with program/project sponsors on the delivery of all onsite instruction and provision of logistical support.
Recruits, trains and assigns faculty/instructors to teach programs.
Supervises creation of components, including curriculum development, lectures, conferences, seminars, support groups, etc.
Oversee development and implementation of new program/project initiatives.
Manages relationships with partners, foundations, etc. and coordinates logistical support
Continually assesses and innovates program/project to achieve educational goals.
Develops strategy for program/project growth and expansion.
Regulatory Compliance
Manages development & implementation of processes & procedures for all safety, security & compliance programs.
Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
Develops the creation &/or implementation of associated training.
Strategic Planning
Manages & implements strategic plans.
Reviews plans, meets with leadership & key faculty & staff.
Provides advice & counsel & recommends changes & improvements to functional operations to better meet organizational needs & objectives.
Student Support
Manages recruitment, application evaluation, interview, selection and notification of students or participants.
Implements admissions criteria in accordance with associated NU policy.
Supervises student orientation, registration, student life, graduation, etc.
Supervises student matters, such as academic probation and other issues escalated from staff.
Implements an advising system to support all students, including working directly with prospective and enrolled students on issues ranging from qualifications for enrollment, course and placement planning, as well as career planning.
Implements a department strategy for structure, process, & staff support of students.
Prepares academic year course schedule; monitors course registration & enrollments.
Supervises
Supervises 1-2 staff
Performs other duties as assigned.
Minimum Qualifications:
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
2 years program/project administration or other relevant experience.
Minimum Competencies:
Strong interpersonal, communication, organizational, and customer service skills.
Strong computer skills, especially with word processing, and spreadsheets.
Ability to troubleshoot, problem-solve, multitask, and prioritize work assignments.
Ability to work with limited supervision, project a professional demeanor and attention to detail.
Preferred Qualifications:
The preferred qualifications include: bachelor degree in education, business or social sciences or the equivalent combination of education, training and experience from which comparable skills can be acquired.
Experience in an academic institution with medical education
Experience with credentialing or compliance.
Experience with online learning management systems.
Benefits:At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at
https://www.northwestern.edu/hr/benefits/index.html
to learn more.
Work-Life and Wellness:Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at
https://www.northwestern.edu/hr/benefits/work-life/index.html
to learn more.
Professional Growth & Development:Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at
https://www.northwestern.edu/hr/learning/index.html
to learn more.
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
#J-18808-Ljbffr