InMobi
Sr. Manager, Client Success
InMobi, New York, New York, us, 10261
Overview
Reporting to the Global Head, Client Success, the Sr. Manager, Client Success is responsible for leading customer success and co-owning revenue growth with our sales team. The Client Success Team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions. You are the voice of the customer providing a clear customer-first perspective when collaborating with internal teams including product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams. The Sr. Manager, Client Success role is often responsible for leading and developing a team covering multiple clients across a region.
The impact you'll make
Responsible for developing and driving impactful and sustainable client relationships
Lead and develop a team of high-performing Client Success Managers across North America
Co-own account strategy (relationship management, up-sell, cross-sell, and campaign delivery) with your team, and in collaboration with sales and agency teams
Lead client RFIs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities
Responsible for account retention and growth plans, revenue and margin management, and up-selling and cross-selling
Drive end-to-end solution management for client campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables), to drive business results
Partner closely with internal teams (product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams) to drive cross-functional projects for our clients
Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews
Work with the technical account management team to liaise with third-party partners like attribution and viewability measurement companies (MMPs), data platforms (DMPs), verification vendors etc.
The experience you'll need
3+ years of leadership experience managing a client success team or similar
6+ years of client success management experience, with at least 3 years in programmatic advertising or within the ad tech industry
Experience in online advertising, enterprise solutions, online media buying and advertising technologies
Proven experience in client-facing roles; developing relationships, driving account strategy and results, problem-solving, and accelerating growth
Exceptional ability to partner with cross-functional teams and build relationships across internal teams
Strong demonstration of strategic and analytical approach to client management
Ability to collaborate with teams across global time zones and prioritize work accordingly
Bachelor's degree or equivalent practical experience
About Us
InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi is a trusted and transparent technology partner for marketers, content creators, and businesses of all kinds.
Incorporated in Singapore, InMobi maintains a large presence in San Mateo, CA and Bangalore and has operations in New York, Delhi, Mumbai, Beijing, Shanghai, Jakarta, Manila, Kuala Lumpur, Sydney, Melbourne, Seoul, Tokyo, London, and Dubai. To learn more, visit
inmobi.com.
Our PurposeInMobi creates transformative mobile experiences and software platforms to positively impact people, businesses, and societies around the world.
We believe that our innovations at the intersection of artificial intelligence, commerce, and the creator economy will revolutionize the way consumers use their mobile devices. Our mission is to power our customers’ growth with innovative content and commerce experiences that help them activate their audiences and drive real connections.
An End-to-End Content, Monetization, & Marketing Platform that fuels industry growth
AI-Powered Audience Activation for the open content, media, and marketing ecosystem
New Content and Commerce experiences for a world of connected devices
Best-in-Class BenefitsOur compensation philosophy enables us to provide competitive salary that drives high performance while balancing business needs and pay parity. We determine compensation based on a wide variety of factors including role, nature of experience, skills, and location.
In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units. We believe that our employees should have the ability to own a part of the entity they are a part of. Therefore, the entity employing you may elect to provide such stocks to you. Ownership of stock aids us to treat our employer company as our own and base our decisions on such a company’s best interest at heart.
A quick snapshot of our benefits:
Competitive salary and RSU grant (where applicable)
High quality medical, dental, and vision insurance (including company-matched HSA)
401(k) company match
Generous combination of vacation time, sick days, special occasion time, and company-wide holidays
Substantial maternity and paternity leave benefits and compassionate work environment
Flexible working hours to suit everyone
Wellness stipend for a healthier you!
Free lunch provided in our offices daily
Pet friendly work environment and robust pet insurance policy
LinkedIn Learning on demand for personal and professional development
Employee Assistance Program (EAP)
InMobi is an equal opportunity employerInMobi is a place where everyone can grow. Howsoever you identify and whatever background you bring with you, we invite you to apply if this sounds like a role that would make you excited to work.
InMobi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. This policy applies to all terms and conditions of employment.
InMobi has implemented a mandatory COVID vaccination policy for all employees in the U.S. Employees who are unable to be vaccinated may request an exemption under certain circumstances.
#LI-BM1#J-18808-Ljbffr
Reporting to the Global Head, Client Success, the Sr. Manager, Client Success is responsible for leading customer success and co-owning revenue growth with our sales team. The Client Success Team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions. You are the voice of the customer providing a clear customer-first perspective when collaborating with internal teams including product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams. The Sr. Manager, Client Success role is often responsible for leading and developing a team covering multiple clients across a region.
The impact you'll make
Responsible for developing and driving impactful and sustainable client relationships
Lead and develop a team of high-performing Client Success Managers across North America
Co-own account strategy (relationship management, up-sell, cross-sell, and campaign delivery) with your team, and in collaboration with sales and agency teams
Lead client RFIs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities
Responsible for account retention and growth plans, revenue and margin management, and up-selling and cross-selling
Drive end-to-end solution management for client campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables), to drive business results
Partner closely with internal teams (product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams) to drive cross-functional projects for our clients
Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews
Work with the technical account management team to liaise with third-party partners like attribution and viewability measurement companies (MMPs), data platforms (DMPs), verification vendors etc.
The experience you'll need
3+ years of leadership experience managing a client success team or similar
6+ years of client success management experience, with at least 3 years in programmatic advertising or within the ad tech industry
Experience in online advertising, enterprise solutions, online media buying and advertising technologies
Proven experience in client-facing roles; developing relationships, driving account strategy and results, problem-solving, and accelerating growth
Exceptional ability to partner with cross-functional teams and build relationships across internal teams
Strong demonstration of strategic and analytical approach to client management
Ability to collaborate with teams across global time zones and prioritize work accordingly
Bachelor's degree or equivalent practical experience
About Us
InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi is a trusted and transparent technology partner for marketers, content creators, and businesses of all kinds.
Incorporated in Singapore, InMobi maintains a large presence in San Mateo, CA and Bangalore and has operations in New York, Delhi, Mumbai, Beijing, Shanghai, Jakarta, Manila, Kuala Lumpur, Sydney, Melbourne, Seoul, Tokyo, London, and Dubai. To learn more, visit
inmobi.com.
Our PurposeInMobi creates transformative mobile experiences and software platforms to positively impact people, businesses, and societies around the world.
We believe that our innovations at the intersection of artificial intelligence, commerce, and the creator economy will revolutionize the way consumers use their mobile devices. Our mission is to power our customers’ growth with innovative content and commerce experiences that help them activate their audiences and drive real connections.
An End-to-End Content, Monetization, & Marketing Platform that fuels industry growth
AI-Powered Audience Activation for the open content, media, and marketing ecosystem
New Content and Commerce experiences for a world of connected devices
Best-in-Class BenefitsOur compensation philosophy enables us to provide competitive salary that drives high performance while balancing business needs and pay parity. We determine compensation based on a wide variety of factors including role, nature of experience, skills, and location.
In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units. We believe that our employees should have the ability to own a part of the entity they are a part of. Therefore, the entity employing you may elect to provide such stocks to you. Ownership of stock aids us to treat our employer company as our own and base our decisions on such a company’s best interest at heart.
A quick snapshot of our benefits:
Competitive salary and RSU grant (where applicable)
High quality medical, dental, and vision insurance (including company-matched HSA)
401(k) company match
Generous combination of vacation time, sick days, special occasion time, and company-wide holidays
Substantial maternity and paternity leave benefits and compassionate work environment
Flexible working hours to suit everyone
Wellness stipend for a healthier you!
Free lunch provided in our offices daily
Pet friendly work environment and robust pet insurance policy
LinkedIn Learning on demand for personal and professional development
Employee Assistance Program (EAP)
InMobi is an equal opportunity employerInMobi is a place where everyone can grow. Howsoever you identify and whatever background you bring with you, we invite you to apply if this sounds like a role that would make you excited to work.
InMobi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. This policy applies to all terms and conditions of employment.
InMobi has implemented a mandatory COVID vaccination policy for all employees in the U.S. Employees who are unable to be vaccinated may request an exemption under certain circumstances.
#LI-BM1#J-18808-Ljbffr