Senior Community Manager

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.ABOUT PROPERTY MANAGEMENTThe Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.BENEFITS AND COMPENSATIONIn 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.PAY RANGE$31.73 - $39.66 Hourly - Pay based on applicable experience and qualificationsOn-site Housing available!POSITION OVERVIEWThe Senior Community Manager is directly responsible for operating the site(s) in accordance with MidPen Housing administrative guidelines and Policies and Procedures to ensure effective fiscal, physical and social soundness. Takes initiative to seek solutions to problems unique to the site(s). In this role you will develop and ensure adherence to operating procedures and Traffic Light Reports while recommending appropriate policies that support MidPen’s strategic direction and plans. Understands and supports MidPen’s mission and core values.ESSENTIAL DUTIESAdministrativeCollects rents, makes bank deposits, prepares and submits an accurate rent roll in a timely mannerUses site computer software to accurately enter all relevant transactions as described in the REM Policies and Procedures and follows back up and transmission schedulesVerifies incomes and complies with HUD, Tax Credit or other regulations regarding income certifications and other documentation/correspondence. Completes annual and interim re-certifications in a timely mannerConducts annual unit inspections at time of resident re-certificationEnsures security of all files and recordsMaintains a waiting list, markets units and screens applicants for vacancies according to appropriate guidelinesPrepares and processes leases, security deposit agreements, inspections and other forms for incoming residents. Conducts inspections for outgoing residents and prepares final closing statementsSupervises on-site staff with input from the Property Manager on pay changes, counseling and performance evaluationsMaintains regular office hours and assumes primary responsibility for tenant-management relationsProcesses evictions with assistance from Property ManagerAssists with the preparation of budgets, common area reconciliations, and calculation of tenant chargesRegularly processes all invoices and submits to Accounting for paymentFor HUD properties, submits vouchers by the 10th of the monthFacilitiesConducts annual unit inspections and coordinates repairs if needed in accordance with MidPen Traffic Light report standardsWalks the grounds daily with site inspection report, making sure that everything on the property is clean and in good orderAssists supervisor in developing specifications and obtaining bids from vendors/contractors to ensure quality work at reasonable costPurchases supplies not to exceed amount on employee contract without prior written approval of Property ManagerResponsible for determining, tracking and administering capital improvements and replacement programs, preventive maintenance and capital improvement programs under the direction of the Property ManagerMarketingConsistently receives shopping and phone report score of at least 90Oversees and creates market surveysParticipates in community outreach programs and events, such as Neighborhood Watch and ongoing networking with local officials (police, fire, annual inspections)Plans activities for residents to encourage retention, staying within budgetOtherResponds to emergenciesEnsures adherence to and compliance with Traffic Light Report requirementsImplements OSHA trainings and IIPP safety program for property. Complies with all safety guidelines and ensures each employee supervised also complies with MidPen safety guidelinesSupervisory ResponsibilitiesSupervises 3 or more full-time staffOrients new employees to positionTrains staff on emergency procedures and employee safetyApproves timesheets and time-off requestsSets and oversee employee work schedulesProvides performance feedback to employees, including coaching, counseling and discipliningConducts regular meetings for discussions, problem solving, encouraging, and trainingQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.Education and ExperienceHigh School diploma or GEDTwo continuous years or more of property management experience, preferably in affordable housing, or four years of unrelated General Manager experienceKnowledge, Skills, and AbilitiesAbility to develop and implement site budgets and variance reportingSkill in problem solving with staff, applicants and residentsKnowledge of HUD, DFEH and ADA guidelines and other regulatory agency guidelines specific to siteStrong communication skills, both oral and writtenAbility to use initiative and think independentlyAble to maintain a calm and professional demeanor in all communications with residents, vendors, and staffSound judgment - ability to work effectively with wide variety of personalitiesMust have valid driver’s license and DMV clearanceMust have access to reliable vehicle and maintain own auto insurance in accordance with MidPen minimum requirementsARM or equivalent certification preferredCOS or equivalent certification preferredYARDI software experience preferredSupervisory experience preferredMust be able to communicate effectively – verbally and in writingCommitment to the Mission and Values of MidPen Services and MidPen HousingPhysical RequirementsConstantly perform desk-based computer tasks, frequently sittingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 poundsRarely twist/bend/stoop/squat, kneel/crawlWorking ConditionsThe majority of time is spent on the propertySome off-site travel is required for trainings, banking, purchasing supplies, court proceedings, City Hall, corporate office meetings, and other MidPen sitesMay be exposed to hazards such as electrical, chemicals, asbestos (in older buildings), and others covered by applicable state and federal lawsMust be able to work with frequent interruptionsThe Property Manager must approve, in advance and in writing, any work from home or onsite apartmentMust be available to respond to emergencies as needed. May provide first responseThis description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.EQUAL OPPORTUNITY EMPLOYERMidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

#J-18808-Ljbffr