Director, Business Service and Operations

Our StoryFounded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of “well-th. rebalanced.” Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).Your Future TeamWe are looking for a Director, Business Service and Operations who is excited to work directly with Hightower leadership and drive the execution of the firm’s strategy. We are looking for an experienced candidate with a collaborative approach to driving deliverables – frequently having to work with multiple partners, with a passion to learn, and performs at a high level under variable workloads. As a growing company, opportunities for internal growth and career development are plentiful. You will be reporting to the Head of the Program Management Office.What You’ll Do

Oversee the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, and within budget.Collaborate with senior leadership to define project objectives, strategies, resource capacity, and timelines.Effectively communicate to a wide range of stakeholders to ensure alignment on project objectives and any risks, actions, issues, and/or decisions that need to be addressed.Develop and implement change management strategies, identify potential challenges, develop mitigation plans, and support communication efforts to minimize disruption and maintain engagement for all “clients” of a project.Leverage key performance indicators (KPIs) and metrics to track project progress and measure success. Regularly report on project status, risks, and outcomes to senior leadership and relevant stakeholders.Identify lessons learned and best practices from projects and leverage them to improve future processes.Ensure compliance with Hightower project management standards and best practices including regular project reviews and audits to ensure adherence to PMO standards.Support the strategic development of the PMO. Work directly with the Executive Director to develop and implement improvements.What You’ll Bring

Bachelor's degree in Business Administration, Management, or a related field.Project management experience, or at minimum, a strong understanding of business processes, organizational dynamics, and change management principles.10+ years of experience in managing complex projects, ideally within a mergers and acquisitions context.Experience in the financial services industry, particularly the RIA space preferred.Excellent leadership skills with the ability to influence and motivate cross-functional corporate teams and advisor teams.What We Offer

Coverage on the first day of employment for medical, dental, and vision insurance.Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver).Flexible PTO plan.Hybrid model work schedule (50% in office).401k matching plan.HSA employer contributions.Student loan assistance.Pet insurance.AN EQUAL OPPORTUNITY EMPLOYER:

Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.#J-18808-Ljbffr