Sobi
Field Operations, Director
Sobi, Waltham, Massachusetts, United States, 02254
Company DescriptionStatistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!
At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.
Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:
Competitive compensation for your work
Generous time off policy
Summer Fridays
Opportunity to broaden your horizons by attending popular conferences
Emphasis on work/life balance
Collaborative and team-oriented environment
Making a positive impact to help ultra-rare disease patients who are in need of life-saving treatments
Job DescriptionThe primary responsibility of the Field Operations function is to operationalize field-based plan of action strategies, initiatives and plans to maximize field force effectiveness, business outcomes and patient care by working closely with Sales, Marketing, and Market Access teams. This includes ensuring field forces are optimally deployed with the correct territory alignment, targeting the right customers, with the right call plan. The person in this position will act as a change agent for field deployment and operations, to drive continuous improvement and establish best practices for the sales organization. This role will be responsible for the Field Operations team and will report to the Senior Director, Head of Field and Data Operations.
This is a hybrid position in our Waltham, MA office. Qualified candidates may be considered for a remote position.
Key Responsibilities
Oversees field operations team that creates and maintains an effective field communication program with sales management
Responsible for Veeva CRM platform and capability roadmap
Ensure consistency with Commercial Strategies by monitoring changes to Field Sales Targeting, Alignment business rules and compliance requirements
Identify process dependencies, inform and coordinate within Customer Experience, Insights & Operations (CxI&O) and cross-functional teams to ensure deployment is optimized and downstream processes are efficiently executed
Work closely with field sales to identify and replicate best practices, pilot new initiatives to accelerate performance, and remove barriers to the selling process.
Institute processes to streamline and support sales team with ad-hoc data and field inquiries, investigate, assess impact on IC and resolve in a timely manner
Manage field deployment, size, structure, territory alignments, placement efforts across all franchises by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives
Provide strategic and tactical support of the entire field deployment process while ensuring strong understanding of stakeholder needs and enabling strategy
Identify, prioritize, and manage initiatives that improve sales force effectiveness, performance, and productivity.
Lead or co-lead special initiatives and projects to drive key business results (through strong project planning and management)
Maintenance of personnel information (Roster), field alignment files, including sales force structure, hierarchy and business rules. Develop and administer Targeting and Alignment training materials
Manage key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition
Ensure all IC programs are conducted in a compliant fashion and are aligned with the needs of the sales organization and overall corporate direction/strategy/goals
Lead IC Committee and associated plan documents, policies, and procedures
Sets up and leads cross-functional vehicle reimbursement committee with HR, Legal and commercial
Annually reviews vehicle reimbursement policies/programs with HR, Legal and commercial leadership
Qualifications
Bachelor’s degree in Business, Analytics, Marketing or other related fields required
12+ years in performing business analyses aligned to Field Deployment, Size and Structure, Targeting, Alignment, call plan development with supporting skills/experience in the commercial pharmaceutical/biotech/Rare disease business
Hands-on experience working with a range of healthcare data. Ability to synthesize and integrate the varied sources of data into insight required to deliver Targeting and Alignment Solutions to the Sales Force
Minimum of 8 years in field operations functional areas - sales force effectiveness, Incentive Compensation, sales performance reporting/analysis, Veeva CRM
Exemplary project management, communication, planning, documentation, and problem-solving skills
Demonstrated ability to multitask across multiple project deliverables
Advanced Excel skills and proficiency in Power Point
Prior experience in Field Communications, Field On/Offboarding, Credentialing, Fleet Reimbursement Program is a plus
In addition, you must demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership.
The base salary pay range for this role is $175,000-$220,000 annually. Actual pay for this position will take into account factors such as experience and location. In addition to a base salary, this position is also eligible for a competitive 401k match, short and long-term incentives, medical, dental, vision, STD/LTD and life insurance benefits, in addition to other health and wellness programs and offerings.
Additional InformationAll Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.
Why Join Us?
We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.
We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.
Sobi CultureAt Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases and have used this knowledge to shape our business to find new ways of helping them.
As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
An Equal Opportunity Employer
Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.
Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to irina.conc@sobi.com
COVID-19 Policy
For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.
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At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.
Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:
Competitive compensation for your work
Generous time off policy
Summer Fridays
Opportunity to broaden your horizons by attending popular conferences
Emphasis on work/life balance
Collaborative and team-oriented environment
Making a positive impact to help ultra-rare disease patients who are in need of life-saving treatments
Job DescriptionThe primary responsibility of the Field Operations function is to operationalize field-based plan of action strategies, initiatives and plans to maximize field force effectiveness, business outcomes and patient care by working closely with Sales, Marketing, and Market Access teams. This includes ensuring field forces are optimally deployed with the correct territory alignment, targeting the right customers, with the right call plan. The person in this position will act as a change agent for field deployment and operations, to drive continuous improvement and establish best practices for the sales organization. This role will be responsible for the Field Operations team and will report to the Senior Director, Head of Field and Data Operations.
This is a hybrid position in our Waltham, MA office. Qualified candidates may be considered for a remote position.
Key Responsibilities
Oversees field operations team that creates and maintains an effective field communication program with sales management
Responsible for Veeva CRM platform and capability roadmap
Ensure consistency with Commercial Strategies by monitoring changes to Field Sales Targeting, Alignment business rules and compliance requirements
Identify process dependencies, inform and coordinate within Customer Experience, Insights & Operations (CxI&O) and cross-functional teams to ensure deployment is optimized and downstream processes are efficiently executed
Work closely with field sales to identify and replicate best practices, pilot new initiatives to accelerate performance, and remove barriers to the selling process.
Institute processes to streamline and support sales team with ad-hoc data and field inquiries, investigate, assess impact on IC and resolve in a timely manner
Manage field deployment, size, structure, territory alignments, placement efforts across all franchises by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives
Provide strategic and tactical support of the entire field deployment process while ensuring strong understanding of stakeholder needs and enabling strategy
Identify, prioritize, and manage initiatives that improve sales force effectiveness, performance, and productivity.
Lead or co-lead special initiatives and projects to drive key business results (through strong project planning and management)
Maintenance of personnel information (Roster), field alignment files, including sales force structure, hierarchy and business rules. Develop and administer Targeting and Alignment training materials
Manage key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition
Ensure all IC programs are conducted in a compliant fashion and are aligned with the needs of the sales organization and overall corporate direction/strategy/goals
Lead IC Committee and associated plan documents, policies, and procedures
Sets up and leads cross-functional vehicle reimbursement committee with HR, Legal and commercial
Annually reviews vehicle reimbursement policies/programs with HR, Legal and commercial leadership
Qualifications
Bachelor’s degree in Business, Analytics, Marketing or other related fields required
12+ years in performing business analyses aligned to Field Deployment, Size and Structure, Targeting, Alignment, call plan development with supporting skills/experience in the commercial pharmaceutical/biotech/Rare disease business
Hands-on experience working with a range of healthcare data. Ability to synthesize and integrate the varied sources of data into insight required to deliver Targeting and Alignment Solutions to the Sales Force
Minimum of 8 years in field operations functional areas - sales force effectiveness, Incentive Compensation, sales performance reporting/analysis, Veeva CRM
Exemplary project management, communication, planning, documentation, and problem-solving skills
Demonstrated ability to multitask across multiple project deliverables
Advanced Excel skills and proficiency in Power Point
Prior experience in Field Communications, Field On/Offboarding, Credentialing, Fleet Reimbursement Program is a plus
In addition, you must demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership.
The base salary pay range for this role is $175,000-$220,000 annually. Actual pay for this position will take into account factors such as experience and location. In addition to a base salary, this position is also eligible for a competitive 401k match, short and long-term incentives, medical, dental, vision, STD/LTD and life insurance benefits, in addition to other health and wellness programs and offerings.
Additional InformationAll Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.
Why Join Us?
We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.
We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.
Sobi CultureAt Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases and have used this knowledge to shape our business to find new ways of helping them.
As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
An Equal Opportunity Employer
Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.
Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to irina.conc@sobi.com
COVID-19 Policy
For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.
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