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Johns Hopkins University

Assistant Food Service Director

Johns Hopkins University, Baltimore, Maryland, United States, 21276


We are seeking an

Assistant Food Service Director

who will provide the day-to-day vision, planning, and direction for the largest residential dining location on campus with a focus on student satisfaction and engagement, quality execution, and service. They will work closely with the Director of Residential Dining and the Chef de Cuisine in development and execution of menus, as well as creating the right experience for the students in the residential dining locations. Focusing on the student experience and quality execution will be vitally important in the role. This leader will be responsible for the development and growth of the operations team at the location.

They will support the overall residential operation as needed under the direction of the Director of Residential Dining.

Specific Duties & Responsibilities

Operations

Leads all daily residential operations at the location(s) and will be responsible for supporting the residential operational team.

Collaborates with the culinary team on culinary execution at the location(s).

Oversees operational and financial management at the location(s).

Provides direction and support for the sous chef and team leaders.

Manages a team of 125 bargaining unit employees and up to 5 team leaders.

Collaborates with the location Sous Chef on culinary execution and standards.

Builds and maintains strong relationships with students, campus constituents, and dining team members.

Works in partnership with Student Advisory committees, including but not limited to Student Government, Sustainability, and the Plant Forward groups.

Responds to and assists in any student service issues.

Ensures team members have the tools necessary to complete their jobs.

Ensures show quality standards are maintained at all times.

Supports and communicates university initiatives.

Works with the marketing team to execute marketing initiatives.

Assists Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.

Participates in First step grievance meetings with UniteHere Local 7, sends resolution to the union and Labor Relations, may participate in Second step grievance meetings in the absence of the Director of Residential Dining.

Assists Human Resources with managing Team Leader hourly staff as aligned with University Policies.

Ensures the location's physical plant and equipment are maintained and in good working condition.

Works closely with the department of facilities and real estate to ensure timely response to facility-related work orders.

Ensures authenticity in menus including the digital signage.

Sets high expectations for customer service, product knowledge, and education among all staff (BU team members and team leaders).

Works with Hopkins Dining Support team to ensure all areas are represented in the location and there is intentional collaboration between the support team, the location management, and BU team members.

Finance

Collaborates with the Director of Residential Dining and Finance Manager on the operating budget.

Responsible for the financial outcomes of the location(s) to include food, equipment, and smallwares inventories.

Ensures cost controls are in place and being adhered to.

Oversees completion of department reports for the location.

Responsible for overseeing weekly payroll.

Controls

Ensures that all security, safety, and sanitation standards are achieved.

Ensures good safety and sanitation practices.

Oversees control of food, equipment, and smallwares inventories in the location.

Leadership and Internal Relationship Building

Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout the location.

Promotes a cooperative work climate, maximizing productivity and morale.

Interviews, hires, trains, and develops team members according to Hopkins Dining standards.

Displays a positive attitude towards team members.

Serves as a mentor to location management to develop skills and leadership abilities.

Special Knowledge, Skills & Abilities

Proven ability to lead and develop a diverse team.

Ability to maintain organization in a changing environment.

Exhibits initiative, responsibility, flexibility, and leadership.

Able to communicate effectively with management team, team members, and students.

Ability to taste and evaluate food and beverage products.

Additional Information

This position is considered essential personnel and will be asked to be on-call via phone as needed during the semester as a point of contact for the location team.

This position will also need to execute flex hours (including weekends) to ensure proper management at all times and to execute events that fall later in the day or on weekends.

Minimum Qualifications

Associate's Degree or Culinary Degree Equivalent.

Minimum of 5 years of Food Service Management experience, with at least one year in a supervisory role.

Additional education may substitute for required experience, and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula.

ServSafe and Allertrain certification is required and must be obtained within three months of employment if certification is not currently held.

Preferred Qualifications

Bachelor's Degree preferred.

Three years of supervisory experience.

Classified Title: Sr. Food Services ManagerJob Posting Title (Working Title): Assistant Food Service DirectorRole/Level/Range: ACRP/04/MDStarting Salary Range: $55,800 - $97,600 Annually ($72,100 targeted; Commensurate with experience)Employee group: Full TimeSchedule: 5 days a week/some night and weekend workExempt Status: ExemptLocation: Homewood CampusDepartment name: Hopkins DiningPersonnel area: University Student Services

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