Customized Services Administrators, Inc.
Head of Strategic Accounts
Customized Services Administrators, Inc., San Diego, California, United States, 92189
Why work with us?
The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
A diverse, inclusive, professional work environment
Flexible work schedules
Company match on 401(k)
Competitive Paid Time Off policy
Generous Employer contribution for health, dental and vision insurance
Company paid short term and long term disability insurance
Paid Maternity and Paternity Leave
Tuition reimbursement
Company paid life insurance
Employee Assistance program
Wellness programs
Fun employee and company events
Discounts on travel insurance
Pay Range: $210,000.00 - $265,000.00 (DOE)
What you’ll be doing.
Job Summary:
This position is responsible for specific US based key account and drives the strategic development of commercial, product, and customer experience for the given key account. The position is accountable for the P&L performance of the accounts assigned by developing sales and claims budgets along with assistance of the Finance and Actuarial teams. The role manages all tactical initiatives for accounts assigned by working with local and international support teams using standard Product Management practices. This position requires a minimum of 30% travel time and the ability to work in a virtual environment, as needed, and will work with all management levels across the organization. The Head of Strategic Accounts is a direct report to the Chief Commercial Officer, Travel Insurance.
Principal Duties and Responsibilities:
Budget and expense tracking and accountability.
Manage multiple projects, prioritize work and balance strategic and tactical issues.
Analyze market trends, impact to portfolio with recommendations on product strategy.
Develop and conduct of monthly and quarterly business reviews with support from the BI team.
Collaborate with direct reinsurance, policy forms and actuaries for product development and risk management.
Work with the international team on multinational deployments.
Develop internal dashboards to track sales, internal cost allocations and overall profitability.
Work with internal teams to resolve customer complaints.
Be a strong role model for the corporate values and principles of the organization.
Proactively challenge the client and sales/client management team to think strategically about solutions for their business challenges that result in additional products and services.
Develop and maintain annual Account Strategy Plans.
Advocate internally for partners best interest by effective and open dialogue with internal partners.
Obtain knowledge of competitor’s services/products and counter with enhanced products, processes, or expert advice.
Establish renewal strategies and ensure flow and communication to all external and internal parties.
Prepare renewal proposals and RFPs.
Responsible for maintaining knowledge about assigned accounts and ensuring that client information is accurate across Company.
Required / Desired Knowledge, Experiences and Skills:
Requirements:
4 - 7 years of account management experience in products and services required; leisure travel market preferred.
Proven client management and client advocacy experience required.
Proven success presenting and discussing solutions with C-level and other decision-makers required.
MBB or Big 4 Consulting experience required.
Education/Certifications:
Requirements:
High School Diploma or Equivalent (GED) required.
Preferred:
Bachelor’s Degree preferred.
Master’s Degree a plus.
Travel Requirements :
30% travel required.
Where you’ll be doing it.
This is a
hybrid role based out of our San Diego, CA
office. As a hybrid role, you will be working onsite 2 days a week and working from home 3 days a week.
Apply today to begin your next chapter.
#J-18808-Ljbffr
The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
A diverse, inclusive, professional work environment
Flexible work schedules
Company match on 401(k)
Competitive Paid Time Off policy
Generous Employer contribution for health, dental and vision insurance
Company paid short term and long term disability insurance
Paid Maternity and Paternity Leave
Tuition reimbursement
Company paid life insurance
Employee Assistance program
Wellness programs
Fun employee and company events
Discounts on travel insurance
Pay Range: $210,000.00 - $265,000.00 (DOE)
What you’ll be doing.
Job Summary:
This position is responsible for specific US based key account and drives the strategic development of commercial, product, and customer experience for the given key account. The position is accountable for the P&L performance of the accounts assigned by developing sales and claims budgets along with assistance of the Finance and Actuarial teams. The role manages all tactical initiatives for accounts assigned by working with local and international support teams using standard Product Management practices. This position requires a minimum of 30% travel time and the ability to work in a virtual environment, as needed, and will work with all management levels across the organization. The Head of Strategic Accounts is a direct report to the Chief Commercial Officer, Travel Insurance.
Principal Duties and Responsibilities:
Budget and expense tracking and accountability.
Manage multiple projects, prioritize work and balance strategic and tactical issues.
Analyze market trends, impact to portfolio with recommendations on product strategy.
Develop and conduct of monthly and quarterly business reviews with support from the BI team.
Collaborate with direct reinsurance, policy forms and actuaries for product development and risk management.
Work with the international team on multinational deployments.
Develop internal dashboards to track sales, internal cost allocations and overall profitability.
Work with internal teams to resolve customer complaints.
Be a strong role model for the corporate values and principles of the organization.
Proactively challenge the client and sales/client management team to think strategically about solutions for their business challenges that result in additional products and services.
Develop and maintain annual Account Strategy Plans.
Advocate internally for partners best interest by effective and open dialogue with internal partners.
Obtain knowledge of competitor’s services/products and counter with enhanced products, processes, or expert advice.
Establish renewal strategies and ensure flow and communication to all external and internal parties.
Prepare renewal proposals and RFPs.
Responsible for maintaining knowledge about assigned accounts and ensuring that client information is accurate across Company.
Required / Desired Knowledge, Experiences and Skills:
Requirements:
4 - 7 years of account management experience in products and services required; leisure travel market preferred.
Proven client management and client advocacy experience required.
Proven success presenting and discussing solutions with C-level and other decision-makers required.
MBB or Big 4 Consulting experience required.
Education/Certifications:
Requirements:
High School Diploma or Equivalent (GED) required.
Preferred:
Bachelor’s Degree preferred.
Master’s Degree a plus.
Travel Requirements :
30% travel required.
Where you’ll be doing it.
This is a
hybrid role based out of our San Diego, CA
office. As a hybrid role, you will be working onsite 2 days a week and working from home 3 days a week.
Apply today to begin your next chapter.
#J-18808-Ljbffr