Cleveland Clinic
Chief Safety Quality and Experience Officer
Cleveland Clinic, Cleveland, Ohio, us, 44101
As a core member of the Clinical and Operational Improvement executive leadership team, the Chief Safety, Quality and Patient Experience Officer is responsible for developing and executing regional, national, and international strategies to become the preeminent leader in Safety, Quality, and Patient Experience (SQPE). This role provides clinical leadership for enterprise SQPE programs, including Infection Prevention, Regulatory Affairs, Ombudsman, Radiation Safety, Environmental Health and Safety, Waived Point of Care Testing (POCT), Policy Office, among others. The officer establishes standards with stakeholders, advances thought leadership and innovation in the field, informs and guides enterprise SQPE strategy including objectives and key results (OKRs), and oversees programs to facilitate monitoring and ensure improvement of quality performance and operations. The Chief Officer models collaboration with key stakeholders and across all interdisciplinary healthcare roles to achieve highly reliable outcomes and improve performance. In collaboration with clinical and operational leaders, this role develops and implements strategies and tactics that support Cleveland Clinic’s mission, vision, values, and strategic priorities. The officer ensures compliance with applicable laws, accrediting agencies, and professional standards, fostering a culture of high reliability and improvement across the SQPE team, the Division of Clinical and Operational Improvement, and the Enterprise. Additionally, this role has dual responsibilities as the Ohio market lead for implementation, improvement, and sustainment across these functions. The Chief Officer reports to the Executive Vice President and Chief Clinical and Operational Improvement Officer.
Responsibilities:
Develop and implement a strategic vision for healthcare transformation through high reliability and improvement capabilities aligned with the Clinical and Operational Improvement mission, goals, and industry best practices.
Identify opportunities for improvement and standardization across the organization to drive improved performance across our strategic priorities, utilizing evidence-based practices, technological capabilities, and leading improvement methodologies.
Partner with Chief Safety, Quality and Experience Officer and other stakeholders to prioritize and drive improved safety, quality, and patient experience outcomes.
Collaborate with other leaders and stakeholders to build an operating system, behaviors and practices, and technology solutions to optimize our effectiveness and improve outcomes.
Collaborate with clinical and nonclinical leaders, physicians, nurses, and other healthcare professionals to gain buy-in, support, and engagement in improvement practice and clinical transformation initiatives.
Ensure the organization remains at the leading edge and contributes to industry standards and innovations leading practices related to improvement, high reliability culture, change management, patient/consumer preferences, data analytics, and technology applications.
Establish an effective and comprehensive operating system rooted in the Cleveland Clinic Improvement Model to enable the organization to deliver on our vision and achieve our strategic goals.
Oversee the ongoing development, utilization, and expansion of the Cleveland Clinic Improvement Model, with input from key stakeholders, as a roadmap for the entire organization to build effective systems, behaviors, and practices to achieve our goals and engage every caregiver in making improvements and transforming care every day.
Build and lead a high-performing team, fostering a culture of high reliability, innovation, and improvement, deeply rooted in data and patient-centeredness, collaboration, and continuous learning.
Ensure delivery of results through data-driven improvement methods and expansion of the Cleveland Clinic Improvement Model to achieve the organization’s goals. Articulate the impact of the team’s work.
Partner with Enterprise Risk Management and Law Department to identify, prioritize, and address organizational risks.
Support and provide program updates to governing bodies and leadership groups.
Manage professional staff with SQPE appointments including hiring, development, and performance management.
Collaborate effectively and foster effective partnerships with leaders across Clinical and Operational Improvement, markets, institutes, and shared services.
Perform all other duties as assigned.
Education:
A medical degree (MD or DO) or advanced clinical degree.
Languages:
English
Certifications:
None required.
Complexity of Work:
Extensive experience in clinical leadership roles, preferably in a healthcare system or hospital.
Strong knowledge of clinical operations, quality improvement methodologies, high reliability, human factors engineering, and healthcare technology solutions.
Excellent leadership and management skills, with the ability to inspire and motivate clinical and nonclinical leaders and teams.
Strong strategic thinking, strategic execution, and problem-solving abilities, with the capacity to identify and address complex clinical challenges.
Exceptional communication and interpersonal skills, with the ability to engage and collaborate with various stakeholders, including clinicians, administrators, and IT professionals.
Strong knowledge and industry-leading high reliability and improvement methodologies (including Lean thinking and others) and clinical analytics.
Strong knowledge of clinical analytics and industry trends related to improvement, culture, patient/consumer engagement and preferences, clinical practices, and patient safety.
Familiarity with clinical informatics and data analytics, including the ability to leverage data for decision-making and performance improvement.
Work Experience:
At least 8 years of leadership experience required, including demonstrated experience leading and applying improvement methods.
Proven track record leading successful improvement initiatives, building effective operating systems, leading change, and building improvement capabilities and culture to achieve measurable improvements in patient care, caregiver experience, efficiency, and outcomes.
Physical Requirements:
Normal physical demands include dexterity sufficient to operate a personal computer and other office equipment.
Ability to travel to alternate sites throughout the organization.
Normal or corrected vision, hearing, and speech.
Personal Protective Equipment:
Follow Standard Precautions using personal protective equipment as required.
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Responsibilities:
Develop and implement a strategic vision for healthcare transformation through high reliability and improvement capabilities aligned with the Clinical and Operational Improvement mission, goals, and industry best practices.
Identify opportunities for improvement and standardization across the organization to drive improved performance across our strategic priorities, utilizing evidence-based practices, technological capabilities, and leading improvement methodologies.
Partner with Chief Safety, Quality and Experience Officer and other stakeholders to prioritize and drive improved safety, quality, and patient experience outcomes.
Collaborate with other leaders and stakeholders to build an operating system, behaviors and practices, and technology solutions to optimize our effectiveness and improve outcomes.
Collaborate with clinical and nonclinical leaders, physicians, nurses, and other healthcare professionals to gain buy-in, support, and engagement in improvement practice and clinical transformation initiatives.
Ensure the organization remains at the leading edge and contributes to industry standards and innovations leading practices related to improvement, high reliability culture, change management, patient/consumer preferences, data analytics, and technology applications.
Establish an effective and comprehensive operating system rooted in the Cleveland Clinic Improvement Model to enable the organization to deliver on our vision and achieve our strategic goals.
Oversee the ongoing development, utilization, and expansion of the Cleveland Clinic Improvement Model, with input from key stakeholders, as a roadmap for the entire organization to build effective systems, behaviors, and practices to achieve our goals and engage every caregiver in making improvements and transforming care every day.
Build and lead a high-performing team, fostering a culture of high reliability, innovation, and improvement, deeply rooted in data and patient-centeredness, collaboration, and continuous learning.
Ensure delivery of results through data-driven improvement methods and expansion of the Cleveland Clinic Improvement Model to achieve the organization’s goals. Articulate the impact of the team’s work.
Partner with Enterprise Risk Management and Law Department to identify, prioritize, and address organizational risks.
Support and provide program updates to governing bodies and leadership groups.
Manage professional staff with SQPE appointments including hiring, development, and performance management.
Collaborate effectively and foster effective partnerships with leaders across Clinical and Operational Improvement, markets, institutes, and shared services.
Perform all other duties as assigned.
Education:
A medical degree (MD or DO) or advanced clinical degree.
Languages:
English
Certifications:
None required.
Complexity of Work:
Extensive experience in clinical leadership roles, preferably in a healthcare system or hospital.
Strong knowledge of clinical operations, quality improvement methodologies, high reliability, human factors engineering, and healthcare technology solutions.
Excellent leadership and management skills, with the ability to inspire and motivate clinical and nonclinical leaders and teams.
Strong strategic thinking, strategic execution, and problem-solving abilities, with the capacity to identify and address complex clinical challenges.
Exceptional communication and interpersonal skills, with the ability to engage and collaborate with various stakeholders, including clinicians, administrators, and IT professionals.
Strong knowledge and industry-leading high reliability and improvement methodologies (including Lean thinking and others) and clinical analytics.
Strong knowledge of clinical analytics and industry trends related to improvement, culture, patient/consumer engagement and preferences, clinical practices, and patient safety.
Familiarity with clinical informatics and data analytics, including the ability to leverage data for decision-making and performance improvement.
Work Experience:
At least 8 years of leadership experience required, including demonstrated experience leading and applying improvement methods.
Proven track record leading successful improvement initiatives, building effective operating systems, leading change, and building improvement capabilities and culture to achieve measurable improvements in patient care, caregiver experience, efficiency, and outcomes.
Physical Requirements:
Normal physical demands include dexterity sufficient to operate a personal computer and other office equipment.
Ability to travel to alternate sites throughout the organization.
Normal or corrected vision, hearing, and speech.
Personal Protective Equipment:
Follow Standard Precautions using personal protective equipment as required.
#J-18808-Ljbffr