AlerisLife
Senior Director, Facilities Management
AlerisLife, Newton, Massachusetts, United States, 02165
Work With Purpose
At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.
Position Overview:
Reporting directly to the Vice President of Operations, the Senior Director of Facilities will oversee the comprehensive management of facility operations across Five Star Senior Living’s owned and managed properties. This includes oversight of maintenance and housekeeping operations, developing comprehensive emergency response and business continuity plans to safeguard residents and team members during emergencies and ensure that essential operations can continue. This role is also responsible for managing capital budgets, improvement projects and renovations, collaborating with project managers, vendors and engineers to ensure timely and budget-compliant completion. This role will partner closely with the Capital Management team, divisional, regional, and area chief engineers & project managers. The ideal candidate must be able manage large, diverse teams across multiple locations and will be expected to travel frequently.
Work Mode:
Primarily remote with travel to communities up to 80% of the time.
Key Responsibilities:
FACILITIES & MAINTENANCE
Safety Procedures & Compliance
Life Safety Systems: Ensure that life safety systems (e.g., alarms, sprinklers, emergency lighting) are functional and regularly tested. Prioritize the maintenance of critical systems essential for safety during emergencies.
Compliance with Regulations: Ensure compliance with local, state, and federal safety regulations and standards including building codes, safety regulations, and health codes.
Training Programs: Implement training programs for team members on emergency procedures, safety protocols, and the use of emergency equipment.
Maintenance & Vendor Relations
Systematic Maintenance: Oversee the maintenance and repair of buildings, equipment, and infrastructure including regular inspections, addressing maintenance requests, and coordinating repairs to ensure that communities are safe and well-maintained.
Vendor Management: Manage relationships with external vendors and service providers, such as maintenance contractors, landscapers, and security companies. This includes negotiating contracts, monitoring performance, and ensuring that services are delivered effectively and efficiently. Manage national contracts versus local vendor programs.
Systems, Standards & Tracking
Effective Program for Room Turn & Room Readiness Standards: Implementing standards and conducting quarterly analyses of opportunities and challenges by market.
Established Routines for Regional Maintenance Team: Daily, weekly, monthly, and quarterly routines for the regional maintenance team, including critical SOPs and KPIs.
Portfolio/Regional Dashboard for Life Safety and Critical Facilities Repairs: Create and maintain dashboard of all life safety and critical facilities repairs/maintenance with routines for regular inspections of grounds, facilities, and equipment.
Talent Development & Leadership
Community Facilities Success Profile: Defining hiring criteria and expectations for in-house work vs. vendor work, with talent and succession planning routines in place.
Team member training, onboarding and development: Provide opportunities for facilities team members to ensure that they have the skills and knowledge needed to perform their jobs effectively.
CAPITAL PROJECTS & RENOVATIONS
Budget Development & Financial Management
Capital Project Budget: Accurately estimate costs for routine maintenance, refresh projects, and major renovations ensuring that capital project budgets, permits, and schedules are current and accurate. Identify cost saving opportunities.
Budget Tracking: Implement tracking mechanisms to monitor budget performance. Be prepared to adjust budgets based on project changes, unforeseen issues, or shifts in financial priorities.
Scheduling
Quarterly, Annual, and Long-Range Plans: Portfolio has quarterly, annual, and long-range plans for the efficient operation and maintenance of facilities, grounds, and utility systems.
Capital Projects and Renovations: coordinate capital improvement projects and renovations, working closely with capital Mgmt. PMO, contractors, architects, and engineers to ensure that projects are completed on time, within budget, and according to specifications.
Alignment with Capital Management Team
Regular Communication: Maintain consistent communication with the capital management team to ensure alignment on budgets, schedules, and project priorities.
Collaborative Planning: Work collaboratively with Capital Management team to integrate feedback, adjust plans, and address any discrepancies between departmental needs and capital management objectives.
BUSINESS CONTINUITY & EMERGENCY PREPAREDNESS
Emergency Preparedness & Response
Emergency Preparedness Plans: Develop and maintain comprehensive emergency/crisis preparedness plans covering various scenarios (e.g., natural disasters, fire, medical emergencies).
Response Drills: Conduct routine emergency response drills (e.g., fire drills, evacuation drills, lockdown drills) to ensure readiness and efficiency.
Business Continuity Planning: Establish strategies to ensure the continuation of essential operations during and after an emergency.
Skills/Experience:
Education:
Bachelor’s degree in Facilities Management, Engineering, Construction Management, or a related field. A Master’s degree or relevant certifications (e.g., Certified Facility Manager (CFM), Project Management Professional (PMP)) is preferred.
Experience:
Minimum of 8-10 years of progressive experience in facilities management, including at least 5-7 years in a leadership role managing large teams and complex projects.
Project Management:
Demonstrated experience in managing large-scale projects and complex facility operations. Ability to handle financial planning, forecasting, and reporting effectively.
Capital Projects:
Overseeing capital projects from conception through completion, including budgeting, scheduling, and execution. Extensive experience in budget management and financial reporting within a facilities management context.
Safety & Regulatory Knowledge:
Deep understanding of local, state, and federal building codes, regulations, and environmental standards.
We Got You
We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.
Comprehensive Medical/Dental/Vision
401k + Match
Bonus Opportunity
Competitive PTO, Sick & Holidays
Life, Disability & other supplemental benefits
Flexible Workplace
Professional Development Funds
Wellness Coaching & Personal Support Benefits
Recognition & Reward Programs
Is This You?
Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.
Purpose and Meaning:
You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
Advancing Others:
You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
You Are Accountable:
To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
Operational Excellence:
You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
Let’s Do This:
Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.
EEOC
Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.
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At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.
Position Overview:
Reporting directly to the Vice President of Operations, the Senior Director of Facilities will oversee the comprehensive management of facility operations across Five Star Senior Living’s owned and managed properties. This includes oversight of maintenance and housekeeping operations, developing comprehensive emergency response and business continuity plans to safeguard residents and team members during emergencies and ensure that essential operations can continue. This role is also responsible for managing capital budgets, improvement projects and renovations, collaborating with project managers, vendors and engineers to ensure timely and budget-compliant completion. This role will partner closely with the Capital Management team, divisional, regional, and area chief engineers & project managers. The ideal candidate must be able manage large, diverse teams across multiple locations and will be expected to travel frequently.
Work Mode:
Primarily remote with travel to communities up to 80% of the time.
Key Responsibilities:
FACILITIES & MAINTENANCE
Safety Procedures & Compliance
Life Safety Systems: Ensure that life safety systems (e.g., alarms, sprinklers, emergency lighting) are functional and regularly tested. Prioritize the maintenance of critical systems essential for safety during emergencies.
Compliance with Regulations: Ensure compliance with local, state, and federal safety regulations and standards including building codes, safety regulations, and health codes.
Training Programs: Implement training programs for team members on emergency procedures, safety protocols, and the use of emergency equipment.
Maintenance & Vendor Relations
Systematic Maintenance: Oversee the maintenance and repair of buildings, equipment, and infrastructure including regular inspections, addressing maintenance requests, and coordinating repairs to ensure that communities are safe and well-maintained.
Vendor Management: Manage relationships with external vendors and service providers, such as maintenance contractors, landscapers, and security companies. This includes negotiating contracts, monitoring performance, and ensuring that services are delivered effectively and efficiently. Manage national contracts versus local vendor programs.
Systems, Standards & Tracking
Effective Program for Room Turn & Room Readiness Standards: Implementing standards and conducting quarterly analyses of opportunities and challenges by market.
Established Routines for Regional Maintenance Team: Daily, weekly, monthly, and quarterly routines for the regional maintenance team, including critical SOPs and KPIs.
Portfolio/Regional Dashboard for Life Safety and Critical Facilities Repairs: Create and maintain dashboard of all life safety and critical facilities repairs/maintenance with routines for regular inspections of grounds, facilities, and equipment.
Talent Development & Leadership
Community Facilities Success Profile: Defining hiring criteria and expectations for in-house work vs. vendor work, with talent and succession planning routines in place.
Team member training, onboarding and development: Provide opportunities for facilities team members to ensure that they have the skills and knowledge needed to perform their jobs effectively.
CAPITAL PROJECTS & RENOVATIONS
Budget Development & Financial Management
Capital Project Budget: Accurately estimate costs for routine maintenance, refresh projects, and major renovations ensuring that capital project budgets, permits, and schedules are current and accurate. Identify cost saving opportunities.
Budget Tracking: Implement tracking mechanisms to monitor budget performance. Be prepared to adjust budgets based on project changes, unforeseen issues, or shifts in financial priorities.
Scheduling
Quarterly, Annual, and Long-Range Plans: Portfolio has quarterly, annual, and long-range plans for the efficient operation and maintenance of facilities, grounds, and utility systems.
Capital Projects and Renovations: coordinate capital improvement projects and renovations, working closely with capital Mgmt. PMO, contractors, architects, and engineers to ensure that projects are completed on time, within budget, and according to specifications.
Alignment with Capital Management Team
Regular Communication: Maintain consistent communication with the capital management team to ensure alignment on budgets, schedules, and project priorities.
Collaborative Planning: Work collaboratively with Capital Management team to integrate feedback, adjust plans, and address any discrepancies between departmental needs and capital management objectives.
BUSINESS CONTINUITY & EMERGENCY PREPAREDNESS
Emergency Preparedness & Response
Emergency Preparedness Plans: Develop and maintain comprehensive emergency/crisis preparedness plans covering various scenarios (e.g., natural disasters, fire, medical emergencies).
Response Drills: Conduct routine emergency response drills (e.g., fire drills, evacuation drills, lockdown drills) to ensure readiness and efficiency.
Business Continuity Planning: Establish strategies to ensure the continuation of essential operations during and after an emergency.
Skills/Experience:
Education:
Bachelor’s degree in Facilities Management, Engineering, Construction Management, or a related field. A Master’s degree or relevant certifications (e.g., Certified Facility Manager (CFM), Project Management Professional (PMP)) is preferred.
Experience:
Minimum of 8-10 years of progressive experience in facilities management, including at least 5-7 years in a leadership role managing large teams and complex projects.
Project Management:
Demonstrated experience in managing large-scale projects and complex facility operations. Ability to handle financial planning, forecasting, and reporting effectively.
Capital Projects:
Overseeing capital projects from conception through completion, including budgeting, scheduling, and execution. Extensive experience in budget management and financial reporting within a facilities management context.
Safety & Regulatory Knowledge:
Deep understanding of local, state, and federal building codes, regulations, and environmental standards.
We Got You
We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.
Comprehensive Medical/Dental/Vision
401k + Match
Bonus Opportunity
Competitive PTO, Sick & Holidays
Life, Disability & other supplemental benefits
Flexible Workplace
Professional Development Funds
Wellness Coaching & Personal Support Benefits
Recognition & Reward Programs
Is This You?
Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.
Purpose and Meaning:
You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
Advancing Others:
You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
You Are Accountable:
To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
Operational Excellence:
You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
Let’s Do This:
Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.
EEOC
Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.
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