Regency Hotel Management, Inc.
General Manager
Regency Hotel Management, Inc., Charleston, West Virginia, United States,
Situated in one of the most scenic, adventuresome, and tranquil settings in the Mid-Atlantic, Canaan Valley Resort is located and has unlimited recreation and family-focused activities. Canaan Valley Resort is a four-season mountain resort that provides the perfect escape from daily life. Fifteen miles long by three miles wide, Canaan Valley is the highest mountain valley east of the Rocky Mountains, with a base elevation of 3,100 feet. Moreover, nestled on a high plateau in the Allegheny Mountains overlooking the valley, offering a sweeping view of the surrounding peaks, Canaan Resort has unparalleled natural beauty with four-season activities. This mountain resort is home to a major ski resort, mountain seasonal recreational activities, and a highly recognized golf course.
Benefits:
Medical and Dental Insurance
PTO
Competitive Pay
401(k) Retirement Savings Plan
Life Insurance
Disability Insurance
Regency Resort and Hotel Room Discounts
Ongoing Training and Career Development
Job Summary:
The General Manager provides the leadership expertise that ensures an effective and efficient operation of the resort property, including, but not limited to, the quality of services provided, the achievement of stated operational goals, and profitability objectives with current and future strategic planning. Manages the overall operations of the Resort to maximize profitability and ensure superior guest service and product quality.
Required Work Skills & Knowledge:
Excellent written and verbal communication skills
Ability to balance multiple commitments simultaneously
Ability to use business intelligence and information to implement direct strategies to affect the business positively
Must have strong customer service aptitude
Understanding of budgetary and fiscal responsibility of the resort and other outlets associated with the resort.
Knowledge of resort operation standards
Extensive sales skills
Ability to assess/evaluate other employees’ performance in a fair and consistent manner
Ability to supervise, train and motivate all levels of the resort
Possess advanced knowledge for management of people and complex problems
Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
Ability to make decisions with only general policies and procedures available for guidance
Possess thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations
Ability to present to public groups
Ability to travel as needed in the local area but also outside of the area and other Regency/US Hotel locations occasionally
Must have strong computer skills including advanced knowledge of all Microsoft Office products
Physical Requirements:
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. There may be occasional outdoor tasks required.
Must be able to sit at a desk up to five (5) hours per day. Walking and standing are required for the rest of the working day. This includes traveling to and from meetings. The length of time of these tasks may vary from day to day.
Most tasks are performed independently or in a team environment, with the employee acting as the team leader. There is minimal direct supervision.
Must be able to exert a well-paced ability to reach other departments of the resort in a timely basis.
Ability to lift to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual activity.
Requires manual ability to use and operate all necessary equipment.
Required Education and Experience:
Basic education at High School level or equivalent
Previous experience working in a rooms division, food & beverage, group sales, and finance in a resort environment
Minimum of five (5) years of resort or hotel management experience
ESSENTIAL FUNCTIONS:
Lead, subordinate staff, with effective management of all operational departments, including rooms, food & beverage, year-round mountain, engineering, and retail, to maximize financial performance while upholding quality standards and maximizing and exceeding levels of guest satisfaction.
Directs the maximization of room revenue by the anticipation of the resort’s revenue management, evaluating past and future market trends, anticipated demand, and development and monitoring of annual business.
Ensures the development of a realistic and attainable strategic revenue plan that defines operational goals and profitability objectives.
Holds management team accountable to their agreed upon goals, profitability, and the resort’s required level of guest service.
Coordinates capital improvement projects to maintain/upgrade quality standards and property image and to protect assets from neglect, damage, or deterioration.
Conducts regular staff management meetings and participates in weekly BEO meetings.
Establishes and oversees an effective and proactive human resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently.
Directs, manages, trains, and counsels sales and marketing, catering, and revenue management staff. Actively participates in sales presentations, property tours, and customer meetings.
Motivates employees to ensure the highest level of guest service is achieved through employee programs, rewards, and recognition.
Participates in the development of short and long-term financial and operational goals of the property.
Ensures that guest satisfaction is proactively and consistently obtained and maintained.
NON-ESSENTIAL FUNCTIONS:
Performs other duties as assigned.
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Benefits:
Medical and Dental Insurance
PTO
Competitive Pay
401(k) Retirement Savings Plan
Life Insurance
Disability Insurance
Regency Resort and Hotel Room Discounts
Ongoing Training and Career Development
Job Summary:
The General Manager provides the leadership expertise that ensures an effective and efficient operation of the resort property, including, but not limited to, the quality of services provided, the achievement of stated operational goals, and profitability objectives with current and future strategic planning. Manages the overall operations of the Resort to maximize profitability and ensure superior guest service and product quality.
Required Work Skills & Knowledge:
Excellent written and verbal communication skills
Ability to balance multiple commitments simultaneously
Ability to use business intelligence and information to implement direct strategies to affect the business positively
Must have strong customer service aptitude
Understanding of budgetary and fiscal responsibility of the resort and other outlets associated with the resort.
Knowledge of resort operation standards
Extensive sales skills
Ability to assess/evaluate other employees’ performance in a fair and consistent manner
Ability to supervise, train and motivate all levels of the resort
Possess advanced knowledge for management of people and complex problems
Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
Ability to make decisions with only general policies and procedures available for guidance
Possess thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations
Ability to present to public groups
Ability to travel as needed in the local area but also outside of the area and other Regency/US Hotel locations occasionally
Must have strong computer skills including advanced knowledge of all Microsoft Office products
Physical Requirements:
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. There may be occasional outdoor tasks required.
Must be able to sit at a desk up to five (5) hours per day. Walking and standing are required for the rest of the working day. This includes traveling to and from meetings. The length of time of these tasks may vary from day to day.
Most tasks are performed independently or in a team environment, with the employee acting as the team leader. There is minimal direct supervision.
Must be able to exert a well-paced ability to reach other departments of the resort in a timely basis.
Ability to lift to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual activity.
Requires manual ability to use and operate all necessary equipment.
Required Education and Experience:
Basic education at High School level or equivalent
Previous experience working in a rooms division, food & beverage, group sales, and finance in a resort environment
Minimum of five (5) years of resort or hotel management experience
ESSENTIAL FUNCTIONS:
Lead, subordinate staff, with effective management of all operational departments, including rooms, food & beverage, year-round mountain, engineering, and retail, to maximize financial performance while upholding quality standards and maximizing and exceeding levels of guest satisfaction.
Directs the maximization of room revenue by the anticipation of the resort’s revenue management, evaluating past and future market trends, anticipated demand, and development and monitoring of annual business.
Ensures the development of a realistic and attainable strategic revenue plan that defines operational goals and profitability objectives.
Holds management team accountable to their agreed upon goals, profitability, and the resort’s required level of guest service.
Coordinates capital improvement projects to maintain/upgrade quality standards and property image and to protect assets from neglect, damage, or deterioration.
Conducts regular staff management meetings and participates in weekly BEO meetings.
Establishes and oversees an effective and proactive human resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently.
Directs, manages, trains, and counsels sales and marketing, catering, and revenue management staff. Actively participates in sales presentations, property tours, and customer meetings.
Motivates employees to ensure the highest level of guest service is achieved through employee programs, rewards, and recognition.
Participates in the development of short and long-term financial and operational goals of the property.
Ensures that guest satisfaction is proactively and consistently obtained and maintained.
NON-ESSENTIAL FUNCTIONS:
Performs other duties as assigned.
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