Us Bank
Healthcare Payments Relationship Manager
Us Bank, Minneapolis, Minnesota, United States, 55400
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.Job Description
The Healthcare Payments RM (Relationship Manager) is the strategic face of Elavon to the client, representing multiple Elavon business channels. This position is responsible for the overall management of a book of National Healthcare accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Develops solutions for problem accounts. The RM is the escalation point for both internal and external client issues. Is accountable for transitioning from pre-sale through the entire contract term and is evaluated based upon revenue growth, contract renewal, and overall customer satisfaction with Healthcare Payment Solutions and any other healthcare payments products as agreed to by the Healthcare Payment Solutions Group. Position requires a significant amount of travel.Basic QualificationsBachelor's degree, or equivalent work experienceEight to ten years of sales/relationship management experience in the healthcare/financial services industryAbility to travelPreferred Skills/ExperienceExtensive knowledge of both Healthcare customer needs and Elavon product offeringsAbility to consult with the customer's organization in order to provide direction involving specific product needsThorough understanding of how to review and analyze data to lead internal / external partners and provide solutionsDemonstrated sales and marketing skillsAbility to work independently and in teamsStrong organizational, interpersonal and verbal and written communication skillsLocationThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.Benefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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The Healthcare Payments RM (Relationship Manager) is the strategic face of Elavon to the client, representing multiple Elavon business channels. This position is responsible for the overall management of a book of National Healthcare accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Develops solutions for problem accounts. The RM is the escalation point for both internal and external client issues. Is accountable for transitioning from pre-sale through the entire contract term and is evaluated based upon revenue growth, contract renewal, and overall customer satisfaction with Healthcare Payment Solutions and any other healthcare payments products as agreed to by the Healthcare Payment Solutions Group. Position requires a significant amount of travel.Basic QualificationsBachelor's degree, or equivalent work experienceEight to ten years of sales/relationship management experience in the healthcare/financial services industryAbility to travelPreferred Skills/ExperienceExtensive knowledge of both Healthcare customer needs and Elavon product offeringsAbility to consult with the customer's organization in order to provide direction involving specific product needsThorough understanding of how to review and analyze data to lead internal / external partners and provide solutionsDemonstrated sales and marketing skillsAbility to work independently and in teamsStrong organizational, interpersonal and verbal and written communication skillsLocationThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.Benefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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