LanceSoft
Customer Engineer
LanceSoft, Montgomery, Alabama, United States, 36136
Job Title : Customer Engineer
Job Description:
Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfactionResponsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level AgreementsRequired to perform work on products and services of low complexity, specifically financial/ATM productsMake minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encodersResponsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipmentMay also perform required modular swaps and unit replacementsCustomer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control TowerBuild working relationships with customers and develop informal communication channels with customer account at the local levelRepresents ** in a manner that reflects positively on the image and reputation of the companyPerforms periodic preventative maintenance on assigned productsDiagnoses problems, makes minor repairs, and replaces components (at the module level)Follows appropriate security procedures when working with ATM's and or within financial institutionResponsible for all ** assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by managementResponsible for accurate and prompt reporting of calls and activity, as well as other reporting as requiredResponsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportationResponsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activitiesMay be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reportsMay require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.)May require bending/squatting, walking/standing /sitting for prolonged periodsMay be required to work on rotating shiftsEnsure staff productivity measures are achievedWork together with Call Center Staff via PDA to recover machinesWork together with Security Escort OfficerRetail EPOS maintenance or install experience is requiredStrong desktop hardware experience may be considered if EPOS experience is limited
BASIC QUALIFICATIONS:
High School Diploma or equivalent 0-1 years of related experienceAbility to work with Microsoft Office suiteExperience on Windows XP, Windows 2000 operating systems requiredExperience in PC Hardware Maintenance and support A+ CertificationITE or Polytechnic in Electronics and Communications Engineering Works well with minimal supervisionGood problem solving skillsAbility to pick up new skills quicklyAbility to work under pressureAbility to meet deadlines and produce high quality workExcellent interpersonal skills/customer relationship skills requiredHigh level of mechanical/electrical aptitudeExperience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs requiredHigh level of personal integritySupport and promote teamwork and cooperative effortMust have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
PREFERRED QUALIFICATIONS:
Associates Degree preferredPrevious experience in NCR or similar equipment is a plus.
Location : Montgomery, AL
Compensation :$20.00 - $21.00 per hour on W2.
Benefits :At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:• Four options of medical Insurance• Dental and Vision Insurance• 401k Contributions• Critical Illness Insurance• Voluntary Permanent Life Insurance• ccident Insurance• Other Employee Perks
About LanceSoftLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touchEqual Opportunity Statement :LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Description:
Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfactionResponsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level AgreementsRequired to perform work on products and services of low complexity, specifically financial/ATM productsMake minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encodersResponsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipmentMay also perform required modular swaps and unit replacementsCustomer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control TowerBuild working relationships with customers and develop informal communication channels with customer account at the local levelRepresents ** in a manner that reflects positively on the image and reputation of the companyPerforms periodic preventative maintenance on assigned productsDiagnoses problems, makes minor repairs, and replaces components (at the module level)Follows appropriate security procedures when working with ATM's and or within financial institutionResponsible for all ** assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by managementResponsible for accurate and prompt reporting of calls and activity, as well as other reporting as requiredResponsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportationResponsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activitiesMay be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reportsMay require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.)May require bending/squatting, walking/standing /sitting for prolonged periodsMay be required to work on rotating shiftsEnsure staff productivity measures are achievedWork together with Call Center Staff via PDA to recover machinesWork together with Security Escort OfficerRetail EPOS maintenance or install experience is requiredStrong desktop hardware experience may be considered if EPOS experience is limited
BASIC QUALIFICATIONS:
High School Diploma or equivalent 0-1 years of related experienceAbility to work with Microsoft Office suiteExperience on Windows XP, Windows 2000 operating systems requiredExperience in PC Hardware Maintenance and support A+ CertificationITE or Polytechnic in Electronics and Communications Engineering Works well with minimal supervisionGood problem solving skillsAbility to pick up new skills quicklyAbility to work under pressureAbility to meet deadlines and produce high quality workExcellent interpersonal skills/customer relationship skills requiredHigh level of mechanical/electrical aptitudeExperience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs requiredHigh level of personal integritySupport and promote teamwork and cooperative effortMust have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
PREFERRED QUALIFICATIONS:
Associates Degree preferredPrevious experience in NCR or similar equipment is a plus.
Location : Montgomery, AL
Compensation :$20.00 - $21.00 per hour on W2.
Benefits :At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:• Four options of medical Insurance• Dental and Vision Insurance• 401k Contributions• Critical Illness Insurance• Voluntary Permanent Life Insurance• ccident Insurance• Other Employee Perks
About LanceSoftLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touchEqual Opportunity Statement :LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.