Columbia Credit Union
PC Support Technician II
Columbia Credit Union, Vancouver, Washington, United States, 98662
About Columbia Credit Union
Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:
Best of Clark County Award / The Columbian - 2008-2023Best in Business Award / Vancouver Business Journal - 2013-2023Corporate Philanthropy Award / Portland Business Journal - 2017-2023Columbia CU Guiding Principles
Vision : The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.
Mission : Bringing people together to make life better for themselves and their communities.
Value Proposition:
Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.
Leadership Philosophy:
Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.
Core Values
People
- We have a passion for helping each other and our members.
Community
- We have a passion for contributing to the success and growth of the communities we serve.
Financial Wellness
- We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.
Benefits
100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire dateAccrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays401k Match- 100% match up to 6% employee contributionTuition AssistanceAnd More!About The Role
Interfaces with staff to resolve endpoint, printing, application, mobile device and telephone related issues while employing a high degree of customer service, technical expertise and timeliness. Coordinates and schedules new application installs, software upgrades, and answers help desk support calls as applicable.
All classifications (PC Technician I, II, and III) must be able to perform the essential functions below. The differences between classifications are the level of mastery of the essential functions and the degree of supervision required when performing these functions.
RESPONSIBILITIES :
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.Prioritize incidents and service requests according to defined processes to meet defined SLAs.Configures, installs, upgrades, and troubleshoots problems with computer systems; including hardware and software, printers, e-mail, network and peripheral equipment; makes repairs and corrections as required.Ensures all device virus protection software is installed and informs staff of potential threats. Scan and remediate viruses and malware to ensure safe computing practices and secure organization data.Assists in administrative functions (user accounts, profiles and permissions, file restores, maintenance, security and configuration).Assists with the setup and deployment of mobile devices.Assists with VOIP telephone services including voice mail, voice response, and call conferencing.Assists with IT equipment purchasing. Orders, receives, stores and distributes devices, technology parts, and peripheral equipment.Maintains inventory of hardware, supplies, and equipment (i.e. mobile devices, computers, cables, peripheral devices, replacement parts, laptops, monitors, etc.)Participates in planning and implementing hardware/software system installations and upgrades.Travel to branch locations to provide onsite setup, configuration, and support.Attends classes and trainings to enhance knowledge of equipment and operating systems.Provides strong customer service to CCU staff.Assist in maintaining internal operations/procedures/manualsAssist with training as needed.Assist with disaster recovery testingBack up to Help Desk.Provides advanced (level II) phone, online, and on-site support to CCU staff, as well as level I support for other PC Technicians and Help Desk staff.Acts as technical expert in assisting users in troubleshooting complex issues and resolving problems with hardware, software, and network failures and conflicts.Researches/develops standard practices for installing, implementing, and configuring client computing hardware/software.Responsible for testing updates to software, hardware and peripherals to confirm compatibility before distribution to users.Implement and deploy updates to software, hardware, and peripherals.Manage and test workstation and mobile device images.Manage mobile device configuration using mobile device management solutions.Maintain audio/visual equipment; including cameras, microphones, recording equipment and peripherals.Works independently using advanced problem-solving skills/procedures to isolate faults in computers, peripherals, software, and related systems.Assists in troubleshooting data communication/networking related issues, including Wi-Fi and Voiceover Internet Protocol (VoIP)Completes special projects as assigned.REQUIREMENTS
Two to three years of experience in IT with emphasis in Microsoft Windows PC, mobile device, and application support.Knowledge and experience with image and application deployment for Windows-based devices.Knowledge and experience with Android and iOS mobile devices.Knowledge of network topology and how PCs connect to a domain, VPN, and wireless networks.Experience maintaining and modifying Group Policy settings.Knowledge and experience with VMware virtual desktop images and vSphere environments is desirable.Knowledge and experience with Windows-based personal computers in a corporate network environment.Must be proficient with traditional office productivity software (Microsoft Office, Adobe, Chrome, etc.).Experience with moves, adds, and changes in Active Directory.Ability to install and configure client applications in a corporate network environment.Strong team-oriented interpersonal and communication skills, both oral and written.Knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.Excellent interpersonal skills.Valid driver’s license and proof of insurance.A+ Computing Technology Industry Association (Comp TIA) or Microsoft Desktop Administrator certification is preferred.COMPENSATION
$25-29/ hourEligible for back office incentive
Columbia Credit Union follows all required COVID 19 health protocols
Equal Opportunity Employer/AA
Must be 18 or older to apply
Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:
Best of Clark County Award / The Columbian - 2008-2023Best in Business Award / Vancouver Business Journal - 2013-2023Corporate Philanthropy Award / Portland Business Journal - 2017-2023Columbia CU Guiding Principles
Vision : The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.
Mission : Bringing people together to make life better for themselves and their communities.
Value Proposition:
Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.
Leadership Philosophy:
Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.
Core Values
People
- We have a passion for helping each other and our members.
Community
- We have a passion for contributing to the success and growth of the communities we serve.
Financial Wellness
- We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.
Benefits
100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire dateAccrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays401k Match- 100% match up to 6% employee contributionTuition AssistanceAnd More!About The Role
Interfaces with staff to resolve endpoint, printing, application, mobile device and telephone related issues while employing a high degree of customer service, technical expertise and timeliness. Coordinates and schedules new application installs, software upgrades, and answers help desk support calls as applicable.
All classifications (PC Technician I, II, and III) must be able to perform the essential functions below. The differences between classifications are the level of mastery of the essential functions and the degree of supervision required when performing these functions.
RESPONSIBILITIES :
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.Prioritize incidents and service requests according to defined processes to meet defined SLAs.Configures, installs, upgrades, and troubleshoots problems with computer systems; including hardware and software, printers, e-mail, network and peripheral equipment; makes repairs and corrections as required.Ensures all device virus protection software is installed and informs staff of potential threats. Scan and remediate viruses and malware to ensure safe computing practices and secure organization data.Assists in administrative functions (user accounts, profiles and permissions, file restores, maintenance, security and configuration).Assists with the setup and deployment of mobile devices.Assists with VOIP telephone services including voice mail, voice response, and call conferencing.Assists with IT equipment purchasing. Orders, receives, stores and distributes devices, technology parts, and peripheral equipment.Maintains inventory of hardware, supplies, and equipment (i.e. mobile devices, computers, cables, peripheral devices, replacement parts, laptops, monitors, etc.)Participates in planning and implementing hardware/software system installations and upgrades.Travel to branch locations to provide onsite setup, configuration, and support.Attends classes and trainings to enhance knowledge of equipment and operating systems.Provides strong customer service to CCU staff.Assist in maintaining internal operations/procedures/manualsAssist with training as needed.Assist with disaster recovery testingBack up to Help Desk.Provides advanced (level II) phone, online, and on-site support to CCU staff, as well as level I support for other PC Technicians and Help Desk staff.Acts as technical expert in assisting users in troubleshooting complex issues and resolving problems with hardware, software, and network failures and conflicts.Researches/develops standard practices for installing, implementing, and configuring client computing hardware/software.Responsible for testing updates to software, hardware and peripherals to confirm compatibility before distribution to users.Implement and deploy updates to software, hardware, and peripherals.Manage and test workstation and mobile device images.Manage mobile device configuration using mobile device management solutions.Maintain audio/visual equipment; including cameras, microphones, recording equipment and peripherals.Works independently using advanced problem-solving skills/procedures to isolate faults in computers, peripherals, software, and related systems.Assists in troubleshooting data communication/networking related issues, including Wi-Fi and Voiceover Internet Protocol (VoIP)Completes special projects as assigned.REQUIREMENTS
Two to three years of experience in IT with emphasis in Microsoft Windows PC, mobile device, and application support.Knowledge and experience with image and application deployment for Windows-based devices.Knowledge and experience with Android and iOS mobile devices.Knowledge of network topology and how PCs connect to a domain, VPN, and wireless networks.Experience maintaining and modifying Group Policy settings.Knowledge and experience with VMware virtual desktop images and vSphere environments is desirable.Knowledge and experience with Windows-based personal computers in a corporate network environment.Must be proficient with traditional office productivity software (Microsoft Office, Adobe, Chrome, etc.).Experience with moves, adds, and changes in Active Directory.Ability to install and configure client applications in a corporate network environment.Strong team-oriented interpersonal and communication skills, both oral and written.Knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.Excellent interpersonal skills.Valid driver’s license and proof of insurance.A+ Computing Technology Industry Association (Comp TIA) or Microsoft Desktop Administrator certification is preferred.COMPENSATION
$25-29/ hourEligible for back office incentive
Columbia Credit Union follows all required COVID 19 health protocols
Equal Opportunity Employer/AA
Must be 18 or older to apply