Support Services Specialist

Why ThedaCare? Living A Life Inspired!Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.Benefits, with a whole-person approach to wellness -Lifestyle Engagemente.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordabilitye.g. minimal or zero copays, team member cost sharing premiums, daycareAbout ThedaCare!Summary :The Support Services Specialist works collaboratively with all interdisciplinary staff internal to ThedaCare and also external organizations supporting timely, cost effective, and efficient management of resident/patient care. Contributes to facility compliance with CMS regulations regarding admissions and discharges, promptly initiating discharge planning upon time of admission, and ensuring a successful transition to next level of care or home. Enhances the patient experience by coordinating and navigating a seamless connection to outside providers, arranging for visits, and procuring transportation. The communication between the resident/patient, involved caregiver, and the clinical and payer teams must be continuous, and the support services specialist assists in facilitating this communication.Job Description:KEY ACCOUNTABILITIES: 1. Coordinates resident/patient appointments with outside providers, establishes a primary care provider if the resident/patient does not yet have primary care established, arranges transportation to and from appointments, arranges for payment, notifies legal representatives of appointments and transport plans or needs, sets up travel companions as needed, and prepares clinical paperwork needed for appointments. 2. Meets new patients/residents and/or interdisciplinary team within 72 hours of admission to screen and/or collaborate to gain understanding of clinical and social discharge needs, begin the discharge planning process, document findings in the medical record, and enable the CMS-required interdisciplinary care planning process to begin. 3. Supports the resident/patient right to be informed by communicating and explaining CMS notices, regulatory communications, and required facility documents. 4. Maintains up to date repository of community resources, eligibility, and contact instructions. Assists resident/patient with necessary applications for community program services reducing social determinants' burden on health and well-being. 5. Faxes discharge summary and recapulation of stay to post-discharge providers to allow for continuum of care and meet discharge requirements established by CMS. 6. Completes post-discharge follow-up calls and/or visits to identify any need for continued case management and meet discharge requirements established by CMS. 7. Processes the completed admission and/or referral packets, dispersing paperwork to appropriate departments and community services to maintain compliance and contribute to collaborative planning of care and needs. Specific to Post Acute Services:8. Serves as the chairperson for the facility emergency preparedness committee. Participates with the county and ThedaCare teams, coordinates safety meetings, and leads individual safety plan reviews.9. Maintains complete and organized inventory of medical and personal supplies, places routine and special orders, processes invoices, tracks expiration dates, and maintains organized storage areas for medical, housekeeping, laundry, office supplies, and medical equipment. 10. Maintains daily nurse staffing posting with current worked hours and census to meet state and federal posting requirements.QUALIFICATIONS: •High school diploma or GED •Two years of experience in a skilled nursing facility or acute care setting •Completion of a state approved Social Work Designee course within six months of hire PHYSICAL DEMANDS: •Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance •Job classification is not routinely exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: •Normally works in climate controlled office environment •Routine sitting with movement throughout office space •Possible exposure to communicable diseases and hazardous materials •Occasional contact with aggressive and or combative patients •Use of computers throughout the work day40 hours per week. M-F 7:30a-4:30p No Weekends, No holidays.Scheduled Weekly Hours:40Scheduled FTE:1Location:ThedaCare Regional Medical Center - Appleton - Appleton,WisconsinOvertime Exempt:No