salesforce.com, inc.
Senior Manager - Content Design/Strategy
salesforce.com, inc., San Francisco, California, United States, 94199
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category:
Enterprise Technology & InfrastructureAbout Salesforce:We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.The Content Experience (CX) team is looking for a Senior Manager to lead a group of writers and content designers in our Self-Service and Growth organization. Our small and mighty team is responsible for highly innovative content that focuses on ease-of-use and making Salesforce an easier product to try, buy, and love.SS&G content includes prompts and walkthroughs, guidance sets, Spotlight cards, help documentation, release notes, Trailhead modules, videos, Confluence spaces, emails, UI Text, and more. You're an excellent match if you have experience with content strategy and in-app content development and aren't afraid to advocate for CX team needs with cross-functional stakeholders.You will:Inspire, coach, mentor, and provide professional development for a 5-person team of writers and content designers.Work with your team and stakeholders to determine direction and priorities for your team.Partner with our content designers and team to ensure pattern alignment and consistency across experiences.Provide consistency and process in a fast-paced product development environment.Provide visibility and alignment across our team and to our leadership.Champion and promote our content both in our SS&G channels as well as in CX.Monitor content performance metrics to identify opportunities to refine your content.Be an advisor to your cloud's executive leadership for content priorities.Regularly report on V2MOM priorities, deliverables, roadmaps, and content coverage.Champion a user-centric approach to content development, ensuring our SS&G content is intuitive, findable, and meets the needs of our
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Enterprise Technology & InfrastructureAbout Salesforce:We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.The Content Experience (CX) team is looking for a Senior Manager to lead a group of writers and content designers in our Self-Service and Growth organization. Our small and mighty team is responsible for highly innovative content that focuses on ease-of-use and making Salesforce an easier product to try, buy, and love.SS&G content includes prompts and walkthroughs, guidance sets, Spotlight cards, help documentation, release notes, Trailhead modules, videos, Confluence spaces, emails, UI Text, and more. You're an excellent match if you have experience with content strategy and in-app content development and aren't afraid to advocate for CX team needs with cross-functional stakeholders.You will:Inspire, coach, mentor, and provide professional development for a 5-person team of writers and content designers.Work with your team and stakeholders to determine direction and priorities for your team.Partner with our content designers and team to ensure pattern alignment and consistency across experiences.Provide consistency and process in a fast-paced product development environment.Provide visibility and alignment across our team and to our leadership.Champion and promote our content both in our SS&G channels as well as in CX.Monitor content performance metrics to identify opportunities to refine your content.Be an advisor to your cloud's executive leadership for content priorities.Regularly report on V2MOM priorities, deliverables, roadmaps, and content coverage.Champion a user-centric approach to content development, ensuring our SS&G content is intuitive, findable, and meets the needs of our
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