Fair Haven Community Health Care
Director of Quality
Fair Haven Community Health Care, New Haven, Connecticut, us, 06540
Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .”
For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.
Job Purpose
Reporting to the Vice President of Clinical Affairs, the Clinical Director of Quality Improvement is responsible for coordinating and implementing quality initiatives to continuously improve all aspects of health care delivery. This includes communication and monitoring of initiatives as well as promoting culture changes that support an environment of quality.
Duties and Responsibilities
Direct departmental and integrated service line quality improvement projects as appropriate.
Serve as the organizational lead for the institutional quality improvement council.
Monitor established performance standards of patient care and facility policies and procedures.
Provide consultation and support to teams or departments related to performance improvement initiatives.
Work with the VP of Clinical Affairs to ensure processes and workflows support optimal QI metrics.
Support and monitor site-based quality improvement initiatives, which will be led by the Site Medical Directors.
Collaboratively develop and disseminate the yearly quality improvement plan and iteratively report on progress made towards goals.
Support the peer review processes for all clinical service lines.
Share best practices for quality improvement in a community health center setting.
Work closely with data and population health teams to ensure that actionable and timely data is reported back to clinical teams.
See patients as a licensed independent provider no less than 28 hours per week and execute clinical quality improvement duties in the remaining 12 hours per week.
Qualifications
The successful applicant will be a licensed independent medical provider (MD/DO, PA, or APRN) or registered nurse with demonstrated experience in quality improvement leadership. Those with a master’s degree in public health or healthcare management are strongly encouraged to apply. Experience with data analytics, statistics, and at least two years’ experience in healthcare field (preferably in community health) are required.
Experience facilitating quality improvement initiatives using process improvement frameworks is required. Experience with standards such as UDS, TJC, and NCQA; experience facilitating groups through complex and sensitive issues; and experience using Excel for data analysis is essential.
Emotional intelligence and skills/experience in change management are highly important.
Direct Report
Nursing Lead for Quality and EHR Optimization
OSHA Status
Category I—Increased Risk Position: Potential exposure to hazardous waste and blood borne pathogens in clinical settings.
Physical Requirements
Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, and data input into computer. Mental Demands: Ability to cope with continually changing priorities under potentially stressful conditions.
American with Disabilities Requirements
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .”
For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.
Job Purpose
Reporting to the Vice President of Clinical Affairs, the Clinical Director of Quality Improvement is responsible for coordinating and implementing quality initiatives to continuously improve all aspects of health care delivery. This includes communication and monitoring of initiatives as well as promoting culture changes that support an environment of quality.
Duties and Responsibilities
Direct departmental and integrated service line quality improvement projects as appropriate.
Serve as the organizational lead for the institutional quality improvement council.
Monitor established performance standards of patient care and facility policies and procedures.
Provide consultation and support to teams or departments related to performance improvement initiatives.
Work with the VP of Clinical Affairs to ensure processes and workflows support optimal QI metrics.
Support and monitor site-based quality improvement initiatives, which will be led by the Site Medical Directors.
Collaboratively develop and disseminate the yearly quality improvement plan and iteratively report on progress made towards goals.
Support the peer review processes for all clinical service lines.
Share best practices for quality improvement in a community health center setting.
Work closely with data and population health teams to ensure that actionable and timely data is reported back to clinical teams.
See patients as a licensed independent provider no less than 28 hours per week and execute clinical quality improvement duties in the remaining 12 hours per week.
Qualifications
The successful applicant will be a licensed independent medical provider (MD/DO, PA, or APRN) or registered nurse with demonstrated experience in quality improvement leadership. Those with a master’s degree in public health or healthcare management are strongly encouraged to apply. Experience with data analytics, statistics, and at least two years’ experience in healthcare field (preferably in community health) are required.
Experience facilitating quality improvement initiatives using process improvement frameworks is required. Experience with standards such as UDS, TJC, and NCQA; experience facilitating groups through complex and sensitive issues; and experience using Excel for data analysis is essential.
Emotional intelligence and skills/experience in change management are highly important.
Direct Report
Nursing Lead for Quality and EHR Optimization
OSHA Status
Category I—Increased Risk Position: Potential exposure to hazardous waste and blood borne pathogens in clinical settings.
Physical Requirements
Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, and data input into computer. Mental Demands: Ability to cope with continually changing priorities under potentially stressful conditions.
American with Disabilities Requirements
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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