Senior Customer Success Manager

Minimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree Data analysis experience including manipulating large datasets from complex systems and interpreting results Proficient in Excel Strong written and verbal communication skills Preferred Qualifications: 5+ years of experience in account management, sales, marketing, buying, customer service, or consulting 5+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecom Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence E-commerce experience Proven ability to learn tools and processes then effectively use them to provide service About the Role: As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data-driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors. The Amazon Vendor Services Team works with Vendors who sell products such as Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.) and BEATS (Business, Electronics, Automotive, Technology, Solutions). Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns. Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management. Analyze data from multiple sources and present recommendations to vendors on trends and opportunities. Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance. Develop and deliver reports to vendors specific to their needs and strategic growth goals. Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products. Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization. Identify, solve, and scale process improvements across the team and broader organization. Manage challenging account goals, problems, and projects. Compensation: Amazon is committed to a diverse and inclusive workplace. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market, based on market location and job-related knowledge, skills, and experience. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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